1. Davis Johnson Steve Cauthen Lisa Bohanan Venice Smith Faith Daniel

2. Plan – A change or a test, aimed at improvement. Do – Carry out the test, comparison, or experiment (preferably on a small scale). Check – Check the results. What did we learn? What went wrong? Act – Adopt the change, or abandon it, or run through the cycle again.

4. Planning, Preparation, Getting Ready, Initiation setting up, etc. It’s all about PLANNING what you’re going to, about to, want, need or would, like to DO. ScopeRemediation IntegrationQuality Assurance MilestonesRoles & Responsibility ResourcesImprovement RisksCommunication MeasurementProcurement PLAN

5. Implementing, Actualizing, Realizing, Building, Creating, Rolling-Out, Deploying, etc. It’s all about DOING what you’ve Planned for in the planning phase. CommunicateMeet RecruitDeploy ResearchDeliver ProcureSupport BuildMaintain DocumentOperate DO

6. Monitoring, Measuring, Controlling, Evaluating, Inspecting, etc. It’s all about CHECKING you’re Doing things tight and you’re Doing the right things. MonitorCompare against: Collect Baseline Inspect Goals Analyze KPIs ConfirmEvaluate TrendReport CHECK

7. Improving, adjusting, correcting, intervening, controlling, directing, etc. It’s all about ACTING on the information that comes available from the checking phase. ResourcesCulture/Structure PeopleReinforcement ProcessesTraining TechnologyTargets PartnersCommunication Capabilities New Services ACT

8. The G Game

9. Plan Do Check Act It’s For All Your Problems Summary