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Published byClaude Walsh Modified over 9 years ago
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Australian innovations in digital records creation & capture Judith Ellis
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Background X X X X
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Monday Doc Store KM Portal Communities Chat Blogs Message Boards New Release Workflow IMS
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Tuesday..or is it Wednesday? Calendar Email Templates Wireless
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It’s still Wednesday SMS Voicemail Synchronization Auto classification Case history
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Thursday
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What does the story tell us? Ubiquity of technology underpins routine work processes Work - not constrained by time & space Parallel communication Process-driven record creation & capture Multiple creators of information - from within & outside the organisation Multiple access to corporate information & from different locations One source of the truth
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Innovation? Recordkeeping is a normal by-product of how we do things + underpinning technology & protocols Collaboration = building knowledge of the organisation & using it to work smarter Direct business outcomes: fast, effective decision-making & management high level customer service
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Emerging technologies Challenges for us: Deployment Underlying rules Underlying configuration Evidence-based culture
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