1. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions course syllabus blended model student version next Cover evening classes MBA 630 Operations Management Benedictine Hallmarks 2011-2012 STABILITY  STEWARDSHIP

2. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Benedictine University Margaret and Harold Moser Center 1832 Centre Point Circle Naperville, IL 60563 Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience Discipline  Humility  Stewardship  Hospitality  Community Phone: (630) 829-6289 Fax: (630) 829-1375 http://www1.ben.edu/programs/a dult_cohorts/mission_vision.asp Addresses the educational needs of adult students by developing and providing engaging, relevant and accelerated programs. Enhances scholarship, leadership skills, social responsibility, and promotes life-long learning. Provides high-quality, easily accessible educational opportunities for adult learners. Enables adults to earn specific undergraduate and graduate degrees while maintaining their personal and professional commitments. Develops new degree and non-degree programs that address the expressed needs of the professional community. course syllabus blended model Moser College Mission Statement: Moser College embodies the values of respect, excellence, collaboration, and professionalism. We are committed to delivering innovative and dynamic programs designed for adult students who are dedicated to enhancing their professional, local, and global communities. Moser College Vision Statement: To be one of the premier university colleges in the nation. MBA 630 Operations Management student version about this document about Moser College about blended learning hallmarks of a Benedictine education student expectations attendance policy submission of work netiquette _________________________ IDEA objectives & IDEA description course overview required textbooks grading scale learning outcomes course schedule financial aid library resources Academic Honesty Policy APA formatting and style APA resources for students Student Success Center (SSC) services for students with disabilities _________________________ Benedictine Current Students Moser Center Student Information Student Login to D2L Student E-Mail Login Academic Calendars BenUConnect  MyBenU contents links 2 Content Links external links

3. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community About Blended Learning Blended learning is the integration of different learning environments: mainly the online format with the face-to-face format, but may also include mobile learning. Blended learning, also referred to as hybrid learning, relies on both the advantages of digital/technology innovation and the methods of face-to- face instruction. At Moser College, we use blended learning by combining asynchronous online classroom sessions with a face-to-face classroom environment. We alternate between the online session and the face-to-face session in 5-week courses, with the A session being face-to-face and the B session being online. 3 About Your Program at Benedictine University – Moser College About This Document This is a hypermedia document – it has been built to mimic navigation on the web. This document can also be viewed as a presentation or it can be printed like a traditional document. We use this sort of document because it allows for navigation links (hyperlinks) to text, graphics, audio/video, and the web. This type of document also allows you to navigate in a nontraditional, nonlinear way – by following the page links you are not bound to read or flip through the document in any sort of order. This is yet another example of Moser College’s commitment to advancements in technology and blended learning. About Moser College The Moser College of Adult & Professional Studies delivers its curricular programs in a specifically designed structure deliberately oriented for working, adult learners. The Moser College is committed to providing a learning environment which extends beyond the classroom and is designed specifically to meet the needs of its students and their employers by bringing a quality educational experience without requiring the student to relocate or travel extensively beyond their home area. Benedictine University's Moser College of Adult & Professional Studies is fully accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools*. hallmarks of a Benedictine Education: About MBA 630| Operations Management * web pathBenedictine UnivAcademic ProgramsMoser College

4. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 4 The Ten Hallmarks of a Benedictine Education A Benedictine Education Based on the Rules of Saint Benedict, a Benedictine Education is based on the Benedictine Wisdom Tradition that sets as its goals the transformation of the Human mind AND Heart and has at its foundation “The Ten Hallmarks of a Benedictine Education”.Rules of Saint Benedict“The Ten Hallmarks of a Benedictine Education The Ten Hallmarks Each academic year Moser College will be celebrating two of the Hallmarks. This academic year 2011-2012, the Hallmarks Stability and Stewardship have been chosen. The ten hallmarks are: 1.Love of Christ and Neighbor 2.Prayer: a Life marked by liturgy, lection and Mindfulness 3.Stability: commitment to the daily life of this place, its heritage and tradition 4.Conversatio: the way of formation and transformation 5.Obedience: a commitment to listening and consequent action 6.Discipline: a way toward learning and freedom 7.Humility: knowledge of self in relation to God, others and creation 8.Stewardship: responsible use of creation, culture and the arts 9.Hospitality: openness to others 10. Community: call to serve the common good Portrait (1926) by Herman Nieg (1849–1928); Heiligenkreuz Abbey, Austria Hallmarks MBA 630 | Operations Management

5. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 5 Student Expectations Expectations of Students In order to get the maximum use of the time available, it is expected that you will: Read the material to be covered in the class and complete required assignments prior to attending the class/session; Arrive/login to class/session prepared to participate actively; Be prepared to actively participate in the collaborative activities of each class/session; and Always feel free to seek additional help from the instructor when the need arises. Attendance Policy Students may not miss more than 25% of the live classroom sessions. Doing so will result in an F for the course. Expectations financial aid information MBA 630| Operations Management Submission of Work All assignments are to be submitted into Desire 2 Learn (D2L) unless otherwise noted by instructor. Assignments must be submitted by due date. Any assigned work submitted late for any unexcused reason will receive a lowered grade. Please refer to your instructor’s late work policy located in D2L. In the event that you miss an examination for due cause, arrangements must be made with the instructor for a make-up examination. Important criteria concerning the submission of work: Make-up examinations may differ from the original class examination. Per University policy, assignments cannot be accepted by an instructor after the last day of the course. Only discussions threads posted by 11:59 pm CST on the due date will count for grading purposes. information concerning netiquette:

6. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 6 About Netiquette What is Netiquette? "Netiquette" stands for "Internet Etiquette", and refers to the set of practices which help to make the online experiences pleasant for all involved. As you might expect, netiquette, like other forms of etiquette, is about courtesy, manners, codes of behavior, protocols and respect. Netiquette primarily focuses on how we interact with one another online, by being aware of: our use of language, others’ cultural background, conventional norms, and other behaviors. Below you will find guidelines concerning the basics of online interaction. If it isn’t something you would say or do in the face-to-face classroom, it is probably inappropriate in the online class as well. Netiquette Netiquette Basics 1.Follow the Golden Rule (“One should treat others as one would like others to treat oneself”) 2.Be ethical, fair, tolerant and mindful of others – avoid stereotyping, judgment and prejudice 3.Know the boundaries of particular cyberspaces – what is acceptable in a text or chatroom with friends may not be appropriate in a classroom or in an online conversation with an instructor 4.Respect the time of others by: 1) using descriptive subject lines, 2) resizing images for the web, 3) providing links instead of copying and pasting content, 5) using white space by inserting blank lines between paragraphs and headers and 6) limiting your use of attachments 5.Copy the minimum number of people – it is tempting to send “email” or “message blasts” because it is easier for the poster, but it is not easier for the reader For more information please review Netiquette by Virginia Shea Inappropriate Online Usage 1.Avoid “flaming” – flaming is sending offensive, insulting or criticizing messages. This happens more often online then in face-to-face interaction, because there is an illusion of anonymity. 2.Flaming is neither productive nor appropriate for the learning environment 3.Always avoid flaming when it comes to content and opinions, but also avoid it when it comes to grammar, punctuation and spelling corrections 4.Avoid using CAPS if possible and never type messages in ALL CAPS – this is considered yelling and is often seen as a form of aggression 5.Use emoticons ( :), :(, :-) ) sparingly and avoid the use of JK, BRB, LOL and other text language Confidentiality and Privacy 1.Email, messaging and posting are forms of written record and are just as permanent as a letter or document 2.Do not publicize your own or others’ personal information (such as email, phone numbers, last names etc.) 3.Respect copyright and cite any and all sources 4.Do not expect that your communications are private, instead assume all communications are public MBA 630 | Operations Management

7. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community IDEA Objectives Acquiring skills in working with others as a member of a team. Developing creative capacities (writing, inventing, designing, performing in art, music, drama, etc.) Gaining a broader understanding and appreciation of intellectual/ cultural activity (music, science, literature, etc.) Developing skill in expressing oneself orally or in writing. Learning how to find and use resources for answering questions or solving problems. Developing a clearer understanding of, and commitment to, personal values. Learning to analyze and critically evaluate ideas, arguments, and points of view. Acquiring an interest in learning more by asking questions and seeking answers. 7 Individual Development and Educational Assessment IDEA Description The IDEA student survey focuses on the instructor’s learning objectives for the course and on the progress each student made toward achieving those objectives. By answering thoughtfully and honestly, your ratings and comments will be much more helpful – to the instructor, the department chair, and the dean of the college. As students, you should also know that student ratings and comments have been used to help evaluate courses and to improve the educational experience at Benedictine University. The appropriate standard of conduct with respect to student surveys is thoughtful comments and constructive criticism – respectfully communicated. A Focus on Learning “The IDEA Student Ratings system looks at instruction in terms of its endgame. Rather than emphasizing teaching style or personality, the IDEA system focuses on student learning and the methods used to facilitate it.” – from the IDEA website: www.theideacenter.org/node/5www.theideacenter.org/node/5 IDEA MBA 630 | Operations Management

8. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community Course Description Operations Management is the function that acquires, organizes, manages, and controls resources to provide a service or create a product. This course endeavors to help students develop an understanding of the strategic role of operations and to develop an appreciation for operations activities and how to improve them. Topics include productivity, theory of constraints, process design, capacity planning, inventory, aggregate planning, forecasting, logistics, project management, and continuous quality improvement. 8 Student Evening Course Overview Course Materials Required Textbook and Materials Heizer, J. & Render, B. (2013). Operations Management (11th ed.). ISBN 978-0-13-292114-5 Goldratt, E. (2004). The goal: A process of ongoing improvement (3 rd ed.) ISBN 9780884271789 Students should obtain access to the video library -www.myomlab.com ISBN 0-13-286332-4 Suggested Course Materials Instructor’s Resource Manual, Instructor’s Solutions Manual, Prentice Hall Video Library and powerpoint presentations available at www.pearsonhighered.com/heizer. The Course Grading Scale Technological Computer Requirements Students in the Blended program will need: High-speed Internet access; a sound card and speakers; Windows XP (minimum)/Windows 7 (recommended) or Mac OS X 10.5 or higher; and Firefox 3.6 or higher. It is also highly recommended that students have access to a microphone or webcam for optional audio/videoconferencing. A=4.0090 - 100%EXCELLENT B = 3.0080 – 89%GOOD C = 2.0070 – 79%SATISFACTORY D = 1.0060 – 69%PASS F = 0.00BELOW 60%FAIL I = INCINCOMPLETE Course Overview Discussion Forum Guidelines To receive a minimum passing grade, students must make a post to each discussion question for that week by day 4 of each week and respond to at least two other postings by the end of the week. Individual Posts are worth up to 5 points and the total Response Posts are worth up to 5 points total. Each discussion will total up to 10 points. MBA 630 | Operations Management

9. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 9 Student Evening Course Outcomes Based in Bloom’s Taxonomy Learning Outcomes about Bloom’s Taxonomy MBA 630| Operations Management WkLearning ObjectiveAssignmentPts 1A Evaluate operation management practices for personal and professional growth. In class activity Team charter 20 pts Engage active learning scenario and brainstorm solutions PBL: Brainstorm Introduce the PBL topic and brainstorm solutions (Step 1) 20 pts Targeting operations management opportunities through the strategic process and creating organizational value Discussion Post and two Response Posts on D2L10 pts 1B Apply course concepts in an explanatory case study, exploring causation and underlying standards Case Analysis 125 pts 2A Investigate scholarly or expert source(s) allowing adult learners to develop course materials Student directed Team Activity 20 pts Scrutinize the text for key ideas and concepts, to be used as “talking points” Case Analysis 2 Case Summary 25 pts Stimulate learning through the problem scenario and explore prior knowledge PBL: Problem Statement – Step 2 Use prior knowledge to develop the problem statement PBL will total 200 pts 2B Targeting operations management opportunities through forecasting, alliances and product strategy Discussion Post and two Response Posts on D2L10 pts 3A Apply course concepts in an explanatory case study, exploring causation and underlying standards Case Analysis 325 pts Apply course concepts in an explanatory case study, exploring causation and underlying standards Student case summary 25 pts Scrutinize the text for key ideas and concepts, to be used as “talking points” Team supported case analysis PBL – Step 3 20 pts PBL will total 200 pts

10. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 10 Student Evening Course Outcomes Based in Bloom’s Taxonomy Learning Outcomes about Bloom’s Taxonomy MBA 630| Operations Management WkLearning ObjectiveAssignmentts 3B Targeting operation management opportunities through global positioning using a qualitative versus a quantitative approach Discussion Post and two Response Posts on D2L10 pts Assessing new knowledge, new skills and mastery of concepts. In class quiz100 pts 4A Investigate scholarly or expert source(s) allowing adult learners to develop course materials Student learning activity Case Analysis 4 25 pts Scrutinize the text for key ideas and concepts, to be used as “talking points” Team case solving activity20 pts Design critical thinking opportunities by creating a proposal PBL: Step 4 Create a proposal PBL will total 200 pts 4BTargeting operation management opportunities in relation to HR strategy & labor standards Discussion Post and two Response Posts on D2L10 pts 5A Investigate scholarly or expert source(s) allowing adult learners to develop course materials Case Analysis 5 Student case summary 25 pts Scrutinize the text for key ideas and concepts, to be used as “talking points” Team case analysis activity 20 pts Assessing new knowledge, new skills and mastery of concepts. Quiz # 2100 pts Develop a marketing presentation (extended elevator pitch) for a new product, service, brand and/or corporate identity PBL Proposal Create a presentation – Step 5 PBL will total 200 pts

11. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 11 Student Evening Course Outcomes Based in Bloom’s Taxonomy Learning Outcomes about Bloom’s Taxonomy MBA 630| Operations Management WkLearning ObjectiveAssignmentts 5B Targeting operation management opportunities through operational performance and fiscal control Discussion Post and two Response Posts on D2L10 pts 6A Targeting marketing opportunities through internal/external influences Discussion Post and two Response Posts on D2L10 pts Investigate scholarly or expert source(s) allowing adult learners to develop course materials Case Analysis 425 pts Scrutinize the text for key ideas and concepts, to be used as “talking points” Team case solving activity20 pts Evaluate and craft an executive summary on the type of problems and solutions relevant to operations management Executive summary activity 125 pts Develop and propose a formal marketing plan for a new product, service, brand and/or corporate identity PBL – Project & Presentation 200 pts 6BTargeting operation management opportunities through operational performance and fiscal control Discussion Post and two Response Posts on D2L10 pts Total Points for the Course Discussion Questions10 pts ea x 6= 60 pts6% of the total points Written Assignments25 pts ea x 11 125 pts ea x 1 = 275 pts = 125 pts 27.5% of the total points 12.5% of the total points Team Assignments20 pts ea x 7= 140 pts14% of the total points Quizzes100 pts ea x 2= 200 pts20% of the total points PBL project/presentation200 pts x 1=200 pts20% of the total points Total Points for the Course= 1000 pts

12. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 12 Student Evening Course Schedule SessionLoc.Class TitleAssignments 01 AF2F Operations & Productivity and Operations Strategy No preclass reading OM Chapter Review (Ch. 1-2) Group Formation & Review Group Project PBL: Introduce the PBL topic and brainstorm solutions – Step 1 01 Bonline Project Management & Forecasting OM Ch. 3-4, pg. 57 -152 & Goldratt Ch. 1-10 Group assignment, p. 53, questions 1-3 Case Summary, pp. 53-54 Discussion on Mission and Strategy 02 AF2F Design of Goods and Services OM Ch. 5, pg. 153 – 204. Case Study, p. 183 questions 1-3 Learning Group Exercise PBL: Use prior knowledge to develop the problem statement – Step 2 02 Bonline Managing Quality OM Ch. 6, pg. 205-268 & Goldratt Ch. 11-20 Group assignment, pp. 230-231 questions 1-3 Case Summary p. 231 Discussion on TQM 03 AF2F Process Strategy and Sustainability OM Ch. 7, pg. 269 – 324. Case Study, p. 321-322, questions 1 -3 Group Ethical Dilemma discussion PBL: Write a problem statement – Step 3 03 Bonline Location Strategies OM Ch. 8, pg. 325 – 354 & Goldratt Ch. 21-30 Quiz 1 & Case Summary, pp. 350 - 351 Group assignment, p. 350 Discussion on Location decisions Course Schedule MBA 630 | Operations Management

13. homeaboutexpectationsresources course overview learning outcomes IDEA schedule & sessions Love of Christ and Neighbor  Prayer  Stability  Conversatio  Obedience  Discipline  Humility  Stewardship  Hospitality  Community 13 Student Evening Course Schedule SessionLoc.Class TitleAssignments 04 AF2F Layout Strategies & HR, Job Design, and Work Measurement OM Ch. 9 -10, pg. 355 – 428. Case study, p. 426, questions 1-4 Chapter review PBL: Create a proposal by listing solutions and actions to be taken in a timeline (Steps 4 & 5) 04 Bonline Supply-Chain Management OM Ch. 11, pg. 429 - 472. Group assignment, p. 455 Discussion on Supply chain management 05 AF2F Inventory Management & Aggregate Planning OM, Ch. 12 - 13, pg. 473 - 550. Individual case study, p. 512 Chapter review PBL Step 6 – What do we need to know. 05 Bonline Material Requirements Planning and ERP OM Ch. 14, pg. 551-586 & Goldratt, ch. 31-40 Group assignment, pp. 583-584 Discussion on MRP & ERP 06 AF2F Short-Term Scheduling & JIT and Lean Operations OM Ch. 15 - 16, pg. 587 - 662. Individual case study, p. 620 PBL Presentations – Present & defend conclusions – Step 7 06 Bonline Continuous Improvement Final Quiz Group Assignment, p. 645 Discussion on maximizing firm’s profitability Course Schedule MBA 630 | Operations Management