1. IP Telephony Evaluation and Implementation

2. Athelene Gieseman Director of Information Services agieseman@stinsonmoheck.com

3. The Goals New Firm – One Firm (impact of a merger) Long term cost savings Voice/Video Conferencing/Data Positioning for new technology advantages

4. Why IPT? - Costs Short term costs are high –Infrastructure Need for upgrades anyway –New phones Need for consistency between offices –Power –Bandwidth –Training and Support

5. Why IPT? - Costs –Long Term Costs are Low Scalability –2500 users per call manager –Leverage the data infrastructure –Leverage cabling (Cisco phones) Applications Maintenance Training and Support

6. Why IPT? - Functionality Shared Data Directories –Exchange –Intranet Application Integration –Outlook –Aptus (CRM) –Intranet Softphone/VPN Conference Manager

7. Why IPT? - Support MACs Upgrades Extension Mobility Staff

8. Basic Facts Over 1000 phones 8 offices in 3 time zones 2 large offices in Kansas City, MO Clustered Call Managers for redundancy and seamless operation Unity Voicemail servers networked Video Conferencing over the IP WAN with capability of all 8 offices participating simultaneously

9. Gotchas! OR: What I learned during my summer implementation.

10. Power You cant have enough –UPS systems the size of a small room You cant make it clean enough –Ground everything! You cant know enough –Hire the experts

11. Bandwidth You cant get enough Calculate, Calculate, Calculate Once you know what you need, buy more

12. Call Routing How do your offices handle incoming calls to the main number? How do your offices handle incoming calls to attorneys? 800 numbers? Nightbells? Human contact vs. ICD Follow the sun coverage (One Firm)

13. Voice Prompts Must match call routing Getting the right voice Matching firm culture –Ring All Extensions? –All operators are busy or let it ring

14. Training Use live phones What applications? How much can you cover at once? Documentation –3 X 5 Card –Trifold –Intranet

15. When it comes together

16. Thank you! Email me with questions agieseman@stinsonmoheck.com