1. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona Online Shopping Take Charge of Your Finances 1.3.2

2. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 What Does Online Shopping Offer? What goods and services are available online?  Jewelry  Pizza  Movies  Concert tickets  House cleaning services  Computers  Transportation services  The list goes on…

3. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Positive Aspects of Online Shopping Price comparison  Actual product price  Shipping and handling  Travel expenses Convenience  Hours  Location Variety of goods and services are available

4. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Negative Aspects of Online Shopping Tangible  Pictures may be deceiving Little if any contact with the merchant More personal information provided Often a credit card is required to make a purchase A consumer is responsible for tracking purchases

5. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Passwords Create a password using a combination of letters and numbers unique to you  Avoid using bizarre character combinations 3XJ2%&6JK Change on a regular basis  Minimum 90 days Keep In Secure Place  Out of sight and in a location that is easy to remember.

6. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Online Shopping Tips Look for “https” and a closed lock  The “s” stands for secure

7. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Online Shopping Tips Better Business Bureau  Helps to determine the reliability of a company This lock is displayed on websites that are secure and approved by the better business bureau This lock is displayed on websites that are approved especially for kids

8. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Online Shopping Tips Unsafe Purchasing Methods  Personal checks, debit cards not affiliated with credit card companies, money orders, and wire transfers.

9. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Online Shopping Tips Fair Credit Billing Act  Protects the consumer from unauthorized purchases using a credit card. Online payment service  A third party to help protect the buyer and seller Credit card and bank statements  Review statements for unauthorized charges

10. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Online Shopping Tips Federal Trade Commission  Specializes in consumer protection Anti virus software  Will help to protect your computer and personal files against computer viruses.

11. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Internet Auctions How do they work?  Create a user name and password to participate Bidding  Highest bid is able to purchase the product Reserve price  The set price that the seller has established. If a buyer does not bid above the reserve price, the seller will not release the product.

12. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Phishing A type of internet fraud Pop Up messages and E-mail What do “phishers” want?  Personal information including Social security number Drivers license number

13. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Review Positive aspects of shopping online Negative aspects of shopping online Passwords Online shopping tips Internet auctions Phishing

14. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona Any Questions?

15. © Family Economics & Financial Education –October 2007 – Consumer Protection Unit – Online Shopping Funded by a grant from Take Charge America, Inc. to the Norton School of Family and Consumer Sciences at the University of Arizona 1.3.2.G1 Resources 1. Better Business Bureau - Shopping Safely Online http://www.bbb.org/alerts/article.asp?ID=435 2. On Guard Online- Your Safety Net http://www.onguardonline.gov/stopthinkclick.html 3. Computer and Internet Use In the United States: 2003 http://www.census.gov/prod/2005pubs/p23-208.pdf 4. Federal Trade Commissions - Internet Auctions, A Guide For Buyers and Sellers http://www.ftc.gov/bcp/conline/pubs/online/auctions.shtm 5. Statistics: Us Online Shoppers http://www.shop.org/learn/stats_intshop_general.asp 6. Picture of secure website http://www.lloydstsb.com/media/lloydstsb2004/other_images/securityscreen_480x550_4.gif 7. Picture of debit card www.offshore-manual.com/images/cirrusmaestro.jpg&imgrefurl 8. Picture of credit card logos www.thelodgestudios.com/images/CreditCardLogo