1. ROB SWAIN – MANAGING DIRECTOR

2. OUR JOURNEY SINCE 2000 (PICKING UP THE PIECES)

3. IMPLEMENTATION OF A ROBUST IMPROVEMENT PROGRAMME BASED ON IMPROVING THE QUALITY OF FACILITIES QUALITY OF SERVICE QUALITY ACTIVITIES

4. QUALITY FACILITIES

5. We have the FASTEST Flume in the South of England and the BIGGEST waves in the South of England

6. QUALITY FACILITIES

9. QUALITY SERVICES We employ over 275 people ranging from 16 – 78 year olds 100% of our staff are ‘satisfied’ or ‘very satisfied’ with us as being a positive employer We have 14 members of staff on the YMCA Apprenticeship Scheme

10. QUALITY ACTIVITIES

11. Cascades & Cygnet currently have 2,000 weekly Swim Academy lessons and 700 School Swimming lessons each week

12. QUALITY ACTIVITIES Young People Swimming Racket Sports Gym (12-15 year olds) Holiday Camps Coaching Courses Smarty Parties Martial Arts

13. QUALITY ACTIVITIES Adults Swimming Gym Health Suite Racket Sports Ladies Only Sessions Martial Arts 5-a-side Soccer

14. QUALITY ACTIVITIES Over 50’s Swimming Gym Racket Sports Health Suite 50+ Only sessions

15. COMMUNITY INVOLVEMENT Annual Borough & School Swimming Championships Brave Hearts Swimming Club Olympicnic & Silver Celebrations events Supporter of the Triangle Awards British Heart Foundation, Lions Hospice and Mayors Charity Northfleet Carnival, Big Day Out Kent Police, Social Services, Youth Service, probation, education and other local businesses

16. COMMUNITY INVOLVEMENT

17. SO WHAT HAVE WE ACHIEVED?

18. MORE PEOPLE MORE ACTIVE MORE OFTEN

19. 11% (11,000) of the Gravesham population are now members at the leisure centres ATTENDANCES 825,000 annual visits compared to 590,000 in 2003 52% increase in low income visitors now attend the leisure centres

20. Income increased from £1.7M in 2000 to a projected £3.7M in 2014 An investment by GCLL in excess of £1.2M over and above Contract requirements All achieved with some of Kent’s most competitive and discounted activity prices particularly for those on low incomes FINANCIALS

21. QUEST NATIONAL BENCHMARK The Leisure Industry’s Recognised Standard Ranked in the top 10% Nationally Ranked in the top 25% Nationally

22. SPORT ENGLAND BENCHMARK The Leisure Industry’s Recognised Standard Measured GCLL’s financial performance as being ‘very strong’ & ‘excellent’ EXCELLENT VALUE FOR MONEY

23. We were employed to help establish and set-up Cyclopark We also retrieved a failing leisure trust in Lowestoft LEISURE MANAGEMENT CONSULTANT Another Benchmark

24. We should all be really PROUD of having two outstanding leisure facilities that have: Such a wide range and quality of FACILITIES - SERVICES - ACTIVITIES Achieved NATIONAL RECOGNITION Offer such excellent VALUE for MONEY CONCLUSION

25. Questions and Answers