1. 1 Process Capacity Inventory Workforce Quality Production/Operations

2. 2 Process Design of facility Choice of technology Facility layout Process flow analysis Facility location Line balancing Process control Production/Operations

3. 3 Capacity Forecasting Facilities planning Aggregate planning Scheduling Capacity planning Queuing analysis Production/Operations

4. 4 Inventory Raw material Work in process Finished goods Materials handling Production/Operations

5. 5 Workforce Job design Work measurement Job enrichment Work standards Motivation techniques Production/Operations

6. 6 Quality Quality control Sampling Testing Quality assurance Cost control Production/Operations

7. 7 Are suppliers of raw materials, parts, and subassemblies reliable and reasonable? Are facilities, equipment, machinery, and offices in good condition? Are inventory-control policies and procedures effective? Production/Operations Audit

8. 8 Are quality-control policies and procedures effective? Are facilities, resources, and markets strategically located? Does the firm have technological competencies? Production/Operations Audit