1. Getting Carers Involved – Our Approach

2. Who Am I? Who Are We?

3. 2008

4. 2010

5. Review Listen One size fits all? Challenges as opportunities

6. Our approach to involving people Enabling people to be involved or feel supported in a way that suits them, or let us know their views or simply get to know what's going on and what opportunities are available.

7. Be involved: Introduced carers events Get Active Get involved – volunteer campaign  Recruitment  Attend management meetings  Develop and deliver staff training

8. Receive support & information Matrons hotline Carers newsletter Carers information boards Carers Champions Contact AFS email

9. Receive support & information Carers information booklet Skill building for volunteers via recovery academy Information video in reception area 72 hour contact with carers following admission

10. Sharing experiences Trust Carers Questionnaire Flash surveys Feedback kiosk ‘real time feedback’ Suggestion boxes Video booth

11. In addition Carers Awareness training – all staff Reviewed visiting arrangements Reviewed transport arrangements Refurbished our reception area this year

12. 2014 Triangle of Care Young Carers Action plan regarding visiting arrangements Plans for a Peer Support Worker role and Volunteer Co-ordinator role