1. Induction

2. Learning Objectives By the end of this session you will: 1.Identify the facilities and support at the centre 2.Understand the ground rules for the programme

3. Domestics No smoking. Refreshments and breaks. Lunch. In the event of a fire go to the nearest fire exit then proceed to the fire assembly point and await further instructions by Fire Wardens. If you have an accident whilst in the centre notify a member of staff. Follow any safety instructions located around the building and report any issues to staff.

4. Ground Rules See the opportunities ahead Respect opinions Ask questions Take part Be open to new ideas Respect confidentiality Treat others as you would like to be treated Be honest Don’t judge Be on time Listen to others Turn off mobile phones.

5. Health and Safety Your legal responsibilities: Follow all safety rules and report any accidents. Work safely and take care of the safety of others. Don’t use machinery or equipment you are not permitted to operate. Don’t enter areas you are not allowed to access.

6. Health and Safety Our legal responsibilities: Enabling you to work and learn in a safe, healthy, supportive environment. Ensuring that you receive a health and safety induction including emergency procedures and first aid arrangements. Making you aware of the hazards and risks around you and helping you to develop safe working skills you can use throughout your working life. Telling you how to report accidents and who to speak to if you are worried about safety.

7. Health and Safety Be aware of common hazards around the premises: Trailing cables Slippery floors Using electrical equipment Hazardous substances Lifting heavy objects Using office equipment and moving parts in machinery

8. Health and Safety Using a workstation: Follow the guidance on Display Screen Equipment (DSE) posters in order to set up and use your workstation safely.

9. Equality and Diversity learndirect is committed to treating everyone fairly, we respect and value the diversity of our learners, clients, employees, suppliers, partners, employers and all other people we work with. We strive to create a positive working environment to support learning and improve employment opportunities where everyone is treated with dignity and respect.

10. Safeguarding learndirect is committed to providing a safe working environment 1.Health and safety – know your responsibilities 2.It’s ok to express your opinions ensuring you show respect for others.

11. Safeguarding learndirect is committed to providing a safe working environment 3.It’s safe to talk about concerns with a learndirect staff member 4.Stay safe online. Do not save personal information onto computers or save passwords.

12. Customer Care Making sure we provide the best service to you learndirect offer a comprehensive customer care service. Contact learndirect customer care line on 0800 101 901 Via our website www.learndirect.com FREEPOST learndirect

13. Induction