1. 1-2-1 Mentoring Programme www.ReenaMalra.com www.PropertyLeaseOptionsAdvice.co.uk

2. Clarity Control Client Construct Commit Colossal Cash! Collaborate

3. How To Sift Suspects To Prospects By Phone Pre-Call Preparation My Golden Rules Ice Breaker Question Power Of 10:10 Post Call – Next Steps What Will You Learn Today?

4. Quiet Room – No Distractions Pen, Pencil, Highlighter Notepad Calculator Internet Laptop with Word / Excel Open Pre-Call Preparation

5. Recorder 10:10 Power Questions Lan Vs. Mobile – Good Signal Posture Mood The Perfect Phone Call 2 x Ears 1 x Mouth Pre-Call Preparation

6. Ask Open Questions Fact Finding – Real Motivation/Financials Build Rapport & Trust Dump Vs. Smart Watch Their Tonality My Golden Rules

7. Stay Present In The Conversation Show Interest In What They Are Saying Don’t Say Too Much Never Tell Them They Are Wrong Float Ideas Stay In Control My Golden Rules

8. Would You Have Any Objection If I Ask You Some Questions That Allow The Two Of Us To Come To A Solution That Gives You What You Want? My “ICE BREAKER” Question

9. 1.What Is The Reason For Your Move? 2.What Is Your Time Line? 3.What Have You Done So Far To Sell? 4.What Challenges Have You Faced? 5.What Do You Think is Reason For Not Selling? The Power of 10:10

10. 6. What Will You Do If You Can’t Sell? 7.What is Important To You – Price or Speed? 8.What Do You Need Today To Move On? 9. What Is The Minimum You Are Willing To Accept? 10.What Is Your Ideal Outcome? The Power of 10:10

11. Due Diligence Follow Up Call Appointment Post-Call - Next Steps

14. Take Home Message

15. People Like To Do Business With Who They Like And Trust Don’t Feel Under Pressure To Answer Their Questions Don’t Be In A Rush To Offer A Solution Don’t Freeze Or Get Too Nervous Have A Conversation Not An Interrogation! Pretend You Are Helping A Friend In Need Take Home Message

16. Homework Do A Video Describing…. What Actions You Have Taken? What Challenges You Have Faced? What Successes You Have Had?

17. Questions and Accountability Form To be Completed And Returned On Weekly Basis To Keep The Momentum Going Form To Be Returned…..

18. www.ReenaMalra.com www.PropertyLeaseOptionsAdvice.co.uk Any Questions…? Just Ask!