1. Remote Maintenance Support
PT.YOKOGAWA INDONESIA
Remote Maintenance Support
( RMS ) by
Service & Business Department

2. How could you predict the failure before it happen ?
What should you do ??
What happen if your system suddenly breakdown ?
FCS CPU Fail ?
What happen if operator station suddenly blackout ?
Hard disk crash ?
How could you predict the failure before it happen ?

3. The keyword “RMS”
What is the fastest way to reduce the downtime ?
There is a way to pin point your problem !!
RMS
The keyword is

4. Remote Diagnosis
RMS (Remote Maintenance Support System) is a generic name for systems which carry out remote maintenance of customers’ systems using public telephone lines.
The World First practical use of remote diagnosis support technology in DCS field.

5. Remote Maintenance Support
Fully trained, skilled service specialists utilizing
a dial-up modem and comprehensive diagnostics
to detect system abnormalities with remote
maintenance.
When done regularly, it can reveal changes in the
operating system and limit potential for an
unscheduled shutdown at plant.

6. Remote Maintenance Support
Remote Maintenance Support offers
- Fastest response to system problems
- Minimizing downtime
Once defective components are identified,
the service specialist can advise the customer’s
on how to repair the problem
A Yokogawa field service specialist can be dispatched
to site with the necessary parts to affect the repair OR

7. Remote Maintenance Support
Remote Maintenance Support will help
diagnose hardware or software problems that may already exist or are beginning to appear.
It is utilized as a tool in conjunction with regular periodic
and comprehensive services

8. RMS Operation Procedure
RESPONSE
CENTER
Remote Login
File Transfer
Public Phone Line
Modem
ICS
YNT511
VNET
PLANT “A”
Modem
FCS
HCU
PRT
YNT511
HCU
PRT
EWS
CGW
BCV
CENTUM-XL
User’s System
PLANT “B”
ICS
FCS
VNET
USER SYSTEM

9. Breakdown Maintenance Preventive Maintenance
Use of RMS
Breakdown Maintenance
Preventive Maintenance

10. Breakdown Maintenance
Investigation and analysis are made in advance of engineer arrival to shorten repair time.
If required, specialists in hardware, software and engineering are on hand for overseas troubleshooting work.

11. Breakdown Maintenance
Technical Support Engineers pinpoint source of trouble and
provide instructions to solve the problem.
Data collection and analyzing :
Confirm the nonconformity
Display station status
Confirm historical messages
Trace Program
Collect information
Various log file
Crash dump information
Bus / Unit Loading status
Communication line status

12. Preventive Maintenance
Working life span of mechanical parts can be predicted to facilitate preventive maintenance scheduling.
The provision of accurate advice through gathering and analysis of environmental information.

13. Preventive Maintenance
Technical Support Engineers perform RMS to confirm the
environment and operation condition.
Data collection and analyzing :
1) Fan speed, temperature
2) Hard disk, memory, battery condition
3) Communication line condition
4) Self diagnosis status

14. Real time benefits of RMS
Without RMS
Total 8 hrs +
With RMS
Total 6 hrs
4hrs
Comprehend type of
trouble, preparation for travelling
2hrs
Analyzing/
countermeasure
at site
1hr
Travelling
2-3 wk
Analyzing
Travelling
1hr
Receive
Call
Comprehend
type of trouble
Preparation
for travelling
RMS
Operation
2hrs
Travelling
1hr
Analyzing/
countermeasure
at site
RMS
Operation
less than2hrs
Travelling
1hr
Analyzing
Minimize down-time: 2 Hours Reduction in Mean Time to Repair.
Combined RMS capability offers consistent, quality support.
RMS data capture enables timely reporting

15. Real time benefits of RMS
Early discovery of trouble occurring in the system.
Fast response by skilled systems engineers to rectify the cause of problem.
A reduction in downtime of as much as 90%, which of course also results in reduced production losses and increased profits.

16. All Operation logs are managed
Security Wise
Hardware
& Human
Software
Access
from
outside
Response Centre (Enter/Exit Check)
Support Engineers
(Select by Standards)
All Operation logs are managed
Modem (always turn off when not in use)
Unix System
(login password)
Executive Permission
for File System
Write-in Permission
(Super User Only)

17. Singapore Netherlands USA Japan RMS Worldwide Network China Bahrain
India
South Africa
South Korea
Taiwan
Singapore
Australia
USA
Brazil
Japan

18. Global RMS Support Network
RHQ
North America
Yokogawa Industrial
Automation
Newnan, GA
Far East
Yokogawa Electric Corp.
Tokyo, Japan
RHQ
Europe
Yokogawa Europe B.V.
Holland
RHQ
Middle East
RHQ
RHQ
Southeast Asia
Yokogawa Engineering Asia PTE, LTD.
Singapore
RHQ
South America
YOKOGAWA

19. YEA RMS Support Network
RMS EMPLOYED FOR TROUBLE
SUPPORT FROM YEA RMS CENTRE
SINGAPORE
1. Shell Eastern Petroleum Pte Ltd
2. The Polyolefin Company
3. Mobil Oil Singapore Pte Ltd
4. Petrochemical Corp Of Singapore
PHILIPPINES
1. Pilipinas Shell Petroleum Corp
INDONESIA
1. PT Badak NGL Co
1. Asean Bintulu Fertilizer
MALAYSIA
1. Ajinomoto Thailand
THAILAND
1. Caltex Philippines Inc.
PHILIPPINES
1. Singapore MMA Monomer Pte Ltd
2. Singapore Acrylic Pte Ltd
3. Sumika Glacial Acrylic Pte Ltd
4. Sumitomo Seika Singapore
5. Singapore Acrylic Ester Pte Ltd
6. Seraya Chemical Singapore Pte Ltd
7. PT Batamas Megah
8. Lonza Singapore
9. Denka Singapore
10. Philip Petroleum Singapore
SINGAPORE
1. Pertamina UP-V, Balikpapan refinery
2. PT Nisshoku Tripolyta Acrylindo
3. Pertamina UP-VI - Balongan Refinery
INDONESIA

20. Yokogawa Always Face to Customer Directly
Powerful Window is Open all Day for All Contracted Customers
Yokogawa Never Sleep and Always There for You
Emergency Troubles, Questions, Training etc..
Emergency Call
Emergency Dispatch
Intranet
Internet
Needs Contract for Quick Response
Remote Maintenance
Remote Patrol
Remote Monitoring
Remote Diagnosis

21. Thank you
Thank you