1. Meeting with Employees of MATTANUR Division ON 17 – 01 – 2014 ==================== 1

2. REVENUE : Achievement Vs Target (Original) (Amount in Crores of Rupees) SegmentTarget Achievement (April to Dec)% Achievementshortfall(-) Phones+FTTH85.0046.2554.41%-38.75 BB75.0039.0052.00%-36.00 EB(CCTS)2.210.4219.12%-1.79 IUC0.991.41142.92%0.42 Total CFA163.2087.0953.37%-76.11 GSM155.00109.0170.33%-45.99 CDMA8.002.6332.81%-5.37 Wimax3.000.9130.20%-2.09 Total CM166.00112.5467.79%-53.46 CFA+CM329.20199.6360.64%-129.58 2

3. REVENUE : Achievement Vs Target (Revised) (Amount in Crores of Rupees) SegmentTarget Achievement (April - Dec)% Achievementshortfall(-) Phones+FTTH96.0046.2548.18%-49.75 BB86.0039.0045.35%-47.00 EB(CCTS)3.770.4211.21%-3.35 IUC1.211.41116.93%0.20 Total CFA186.9887.0946.58%-99.89 GSM184.80109.0158.99%-75.79 CDMA8.002.6332.81%-5.37 Wimax3.000.9130.20%-2.09 Total CM195.80112.5457.48%-83.26 CFA+CM382.78199.6352.15%-183.16 3

4. 14. Segment Wise REVENUE Summary : COMPARISON WITH LAST YEAR Amount in Crores of Rupees APRIL TO DECEMBER Current Year2012 - 13Variance%Variance Phones46.2652.27-6.01-14.32 % Broadband39.0032.326.6820.67 % EB Circuits0.420.270.1555.57 % IUC0.030.06-0.03 Mobile112.5496.9715.5716.06% Total Revenue198.25181.8916.358.99% 4

5. Revenue Performance : BASIC PLUS ( Phone + ITC ) APRIL to DECEMBER ( in Crores of Rs.) SSA20122013 Variation ( Rs. Crores) % Variation 1Ernakulam68.8367.2-1.63-2.37% 2Trivandrum50.7945.78-5.01-9.86% 3Trichur54.0148.4-5.61-10.39% 4Alleppy29.3126.25-3.06-10.44% 5Calicut39.535.07-4.43-11.22% 6Kollam33.1629.32-3.84-11.58% 7Kannur52.1946.06-6.13-11.75% 8Palghat22.3919.64-2.75-12.28% 9Pathanamthitta21.8519.08-2.77-12.68% 10Kottayam34.4829.45-5.03-14.59% 11Malappuram33.3828.05-5.33-15.97% TOTAL439.89394.30-45.59-10.36% 5

6. Revenue Performance : BROADBAND APRIL to DECEMBER (Crores of Rs.) SSA20122013 Variation % Variation 1Pathanamthitta13.5817.063.4825.63% 2Malappuram13.8617.313.4524.89% 3Alleppy16.9121.064.1524.54% 4Kollam18.4822.834.3523.54% 5Ernakulam52.7264.2511.5321.87% 6Calicut22.0226.704.6821.25% 7Kannur32.3239.016.6920.70% 8Palghat16.3819.653.2719.96% 9Kottayam22.9827.374.3919.10% 10Trichur31.9737.115.1416.08% 11Trivandrum31.4536.465.0115.93% TOTAL272.67328.8156.1420.59% 6

7. Revenue Performance : CFA ( Phone + ITC + IUC + BB) APRIL to DECEMBER ( Crores of Rs. ) SSA20122013Variation% Variation 1Ernakulam122.72136.5113.7911.24% 2Alleppy46.3548.151.803.88% 3Pathanamthitta35.4436.781.343.78% 4Palghat38.7940.071.283.30% 5Kollam51.6853.121.442.79% 6Kannur84.6486.732.092.47% 7Trivandrum82.3683.391.031.25% 8Trichur86.4387.481.051.21% 9Calicut62.162.460.360.58% 10Kottayam57.4657.780.320.56% 11Malappuram47.2547.03-0.22-0.47% CGMT107.4588.23-19.22-17.89% CMTS138.99157.8318.8413.55% TOTAL961.66985.5623.902.49% 7

8. Revenue Performance : GSM POST PAID APRIL to DECEMBER ( Crores of Rs. ) SSA20122013Variation% Variation 1Trivandrum15.7216.560.845.34% 2Ernakulam22.9723.991.024.44% 3Malappuram2.973.080.113.70% 4Palghat4.875.020.153.08% 5Trichur7.808.010.212.69% 6Calicut6.176.280.111.78% 7Kottayam7.42 0.000.00% 8Kollam5.285.26-0.02-0.38% 9Kannur6.176.12-0.05-0.81% 10Alleppy5.855.78-0.07-1.20% 11Pathanamthitta3.183.09-0.09-2.83% TOTAL88.4090.612.212.50% 8

9. Revenue Performance : GSM PRE PAID APRIL to DECEMBER (Crores of Rs. ) SSA20122013Variation% Variation 1Trivandrum52.3070.6818.3835.14% 2Trichur40.6952.5111.8229.05% 3Ernakulam109.28132.8123.5321.53% 4Calicut54.7165.0910.3818.97% 5Kannur86.85102.9916.1418.58% 6Palghat36.3241.975.6515.56% 7Malappuram37.5842.675.0913.54% 8Kottayam65.3574.028.6713.27% 9Alleppy38.1342.354.2211.07% 10Kollam44.7048.343.648.14% 11Pathanamthitta37.9238.900.982.58% TOTAL603.83712.33108.5017.97% 9

10. Revenue Performance : WiMAX APRIL to DECEMBER ( Crores of Rs. ) SSA20122013Variation% Variation 1Palghat0.350.920.57162.86% 2Kollam0.561.360.80142.86% 3Trivandrum0.521.130.61117.31% 4Alleppy0.320.640.32100.00% 5Ernakulam1.332.651.3299.25% 6Trichur1.302.371.0782.31% 7Kannur0.520.930.4178.85% 8Malappuram0.440.730.2965.91% 9Kottayam0.300.490.1963.33% 10Pathanamthitta0.370.600.2362.16% 11Calicut0.560.820.2646.43% TOTAL6.5712.646.0792.39% 10

11. Revenue Performance : CDMA WLL APRIL to DECEMBER ( Crores of Rs. ) SSA20122013Variation% Variation 1Pathanamthitta2.642.42-0.22-8.33% 2Trichur4.724.19-0.53-11.23% 3Palghat3.382.95-0.43-12.72% 4Ernakulam6.165.33-0.83-13.47% 5Trivandrum3.372.85-0.52-15.43% 6Calicut4.213.37-0.84-19.95% 7Malappuram3.853.08-0.77-20.00% 8Kottayam2.862.27-0.59-20.63% 9Kannur3.472.67-0.8-23.05% 10Alleppy3.172.43-0.74-23.34% 11Kollam5.263.99-1.27-24.14% TOTAL43.0935.55-7.54-17.50% 11

12. Revenue Performance : CM ( GSM + WiMAX + WLL ) APRIL to DECEMBER (Crores of Rs. ) SSA20122013Variation% Variation 1Trivandrum71.9191.2119.3026.84% 2Trichur54.5267.0812.5623.04% 3Ernakulam139.73164.7925.0617.93% 4Kannur97.00112.7115.7116.20% 5Calicut65.6575.559.9015.08% 6Palghat44.9350.865.9313.20% 7Kottayam75.9484.208.2610.88% 8Malappuram44.8449.564.7210.53% 9Alleppy47.4651.193.737.86% 10Kollam55.8058.963.165.66% 11Pathanamthitta44.1145.010.902.04% CMTS(INFRA)4.899.084.1985.69% TOTAL746.78860.20113.4215.19% 12

13. Revenue Performance : EB CIRCUITs APRIL to DECEMBER (Crores of Rs. ) SSA20122013Variation% Variation 1Malappuram0.010.170.161600.00% 2Palghat0.180.610.43238.89% 3Trivandrum2.184.572.39109.63% 4Ernakulam5.5910.174.5881.93% 5Trichur1.312.070.7658.02% 6Calicut0.761.200.4457.89% 7Kannur0.270.410.1451.85% 8Pathanamthitta0.140.180.0428.57% 9Alleppy0.360.410.0513.89% 10Kollam0.390.34-0.05-12.82% 11Kottayam0.500.38-0.12-24.00% TOTAL11.6920.518.8275.45% 13

14. Revenue Performance : TOTAL ( CFA + CM + EB ) APRIL to DECEMBER (Crores of Rs.) SSA20122013Variation% Variation 1Ernakulam268.03311.4743.4416.21% 2Trivandrum156.45179.1622.7114.52% 3Trichur142.25156.6414.3910.12% 4Kannur181.91199.8517.949.86% 5Palghat83.8991.537.649.11% 6Calicut128.50139.2110.718.33% 7Kottayam133.89142.358.466.32% 8Alleppy94.1699.755.595.94% 9Malappuram92.0996.764.675.07% 10Kollam107.86112.424.564.23% 11Pathanamthitta79.6981.962.272.85% CGMT107.4588.23-19.22-17.89% CMTS143.88166.9223.0416.01% TOTAL1720.051866.25146.208.50% 14

15. OUR POSITION / RANK IN KERALA CIRCLE IN REVENU COMPARISON APRIL to DECEMBER (Crores of Rs. ) 20122013Variation% Variation Position in Circle BASIC PLUS ( Phone + ITC )52.1946.06-6.13-11.75%7 Broadband32.3239.016.6920.70%7 CFA ( Phone + ITC + IUC + BB)84.6486.732.092.47%6 GSM POST PAID6.176.12-0.05-0.81%9 GSM PRE PAID86.85102.9916.1418.58%5 WiMAX0.520.930.4178.85%7 CDMA WLL3.472.67-0.8-23.05%9 CM ( GSM + WiMAX + WLL )97112.7115.7116.20%4 TOTAL ( CFA + CM + EB )181.91199.8517.949.86%4 15

16. LAND LINE AND MOBILE REVENUE Kannur SSA PROFILE / Trend In Crore Rupees Year/Month Wire line + Broadband + ITC + EB CCTs + IUC GSM Prepaid + Post paidCDMA WLLWiMAXTOTAL 2007 - 2008200.1186.95 13.06 -300.12 2008 - 2009169.1485.49 13.27 -267.90 2009 - 2010149.9781.9212.53 -244.42 2010 - 2011137.3281.788.34 -227.45 2011 - 2012123.07104.916.570.43234.98 2012 - 2013114.30125.904.380.71245.28 2013-14 (Dec)87.09109.012.630.91199.63 16

17. The LEAST CHALLENGE /OBJECTIVE for 2013-2014 : The overall REVENUE should cross Rs.267.91 Crores (revenue of 2008-2009). 17

18. GSM Mobile Connections : Performance APRIL TO DECEMBER SSA Target for 2013-14 Proport. Target Gross AchievementClosureNet Achievement% Gross% Net % Closure KNR208000156000124049592406480979.52%41.54%47.76% EKM285625214219155661707268493572.66%39.65%45.44% KLM1035007762555628261772945171.66%37.94%47.06% TVM16037512028185594390784651671.16%38.67%45.66% CLT14262510696975926358254010170.98%37.49%47.18% ALP871256534446224203702585470.74%39.57%44.07% MLP988757415649292247072458566.47%33.15%50.12% KTM1276259571961293265293476464.03%36.32%43.28% TSR1111258334452702237912891163.23%34.69%45.14% PTA745005587534427156821874561.61%33.55%45.55% PKD1006257546943484200862339857.62%31.00%46.19% TOTAL1500000112500178428036221142206969.71%37.52%46.18% 18

19. Wimax Connections : Performance APRIL TO DECEMBER SSA Proportion. Target Gross AchievementClosure Net Achievement % Gross % Net % Closure PKD22501354290106460.18%47.29% 21.42% EKM592532311050218154.53%36.81% 32.50% KLM39752038736130251.27%32.75% 36.11% TVM30751467436103147.71%33.53% 29.72% ALP187585229755545.44%29.60% 34.86% TCR54002354851150343.59%27.83% 36.15% MLP195076831545339.38%23.23% 41.02% PTA165063231032238.30%19.52% 49.05% KTM165062422440037.82%24.24% 35.90% KNR3375107351955431.79%16.41% 48.37% CLT262575336838528.69%14.67% 48.87% Total 33750151465396975044.88%28.89% 35.63% 19

20. WiMAX BTS & Connection Status DIVISION No. Of WiMAX BTS Total Equipped Capacity Working Connetions as on 31-12-2013 KANNUR P5 150077 TELECHERY P41200 142 TELECHERY T41200 169 CHERUKUNNU41200 185 PAYYANUR51500 77 KANHANGAD5 1500228 KANNUR T61800 296 UPPALA51500 164 TALIPARAMBA1300 80 KAZARGOD6 1800187 SRK0 00 MATTANUR1 30014 NILESWER2 600102 SSA4814400 1721 20

21. BTS wise WiMAX Connection Status (Capacity of WiMAX BTS = 300) Kelakom14MTR 21

22. LL NPC Performance : April to December DIVISION LL DEL (01.04.2013) TARGET (2013-14) NPCClosureNet NPC % Reduction in Landline Gross (% of Target) KANNUR P2817620938081004-196-0.70%38.60% TELECHERY P2604419357611311-550-2.11%39.33% TELECHERY T3917929118291680-851-2.17%28.48% CHERUKUNNU3018222435151258-743-2.46%22.97% PAYYANUR3175923607341518-784-2.47%31.11% KANHANGAD2784020696581868-1210-4.35%31.81% NILESWER3443225587272315-1588-4.61%28.42% KANNUR T2851921196842004-1320-4.63%32.28% UPPALA2282816964391550-1111-4.87%25.88% TALIPARAMBA2521918745041809-1305-5.17%26.90% KAZARGOD29435218710512928-1877-6.38%48.06% SRK2513818686792599-1920-7.64%36.35% MATTANUR2817720947983219-2421-8.59%38.12% SSA37692828006918725063-15876-4.21%32.80% 22

23. LL NPC Performance : April to December MTR Div. EXCHANGE LL DEL (1.4.2013) TARGET (2013-14) NPCClosureNet NPC % Reduction in Landline Gross ( % of Target) 1MATTANNUR3252242128204-76-2.34%52.97% 2KOLOLAM288421443147-104-3.61%20.07% 3POOLAKUTTY455341433-19-4.18%41.41% 4MALUR1050783691-55-5.24%46.14% 5KELAKAM228917046197-151-6.60%27.05% 6PERAVOOR353026270315-245-6.94%26.69% 7THILLANKERY10417733114-81-7.78%42.67% 8IRITTY2832210114336-222-7.84%54.18% 9PAZHASSI9316935118-83-8.92%50.60% 10ADAKKATHOD455341354-41-9.01%38.45% 11EDOOR134710033178-145-10.76%32.97% 12ARALAM151411242232-190-12.55%37.34% 13ULIYIL169112640269-229-13.54%31.84% 14KOTTIYOOR9997429166-137-13.71%39.07% 15VANIYAPPARA7265422125-103-14.19%40.78% 16KAKKAYANGAD11938936230-194-16.26%40.61% 17KILIYANTHARA178913358352-294-16.43%43.63% 18KACHERIKADAVU19915658-52-26.13%40.58% MTR DIVISION2817720947983219-2421-8.59%38.12% 23

24. BB Performance : April to December EXCHANGETarget 2013-14Gross BB Provision BB ClosuresNet BB provision% Gross w.r.t. Target % Closure PAYYANUR59801897110978831.72%58.46% CHERUKUNNU56921764128048430.99%72.56% TELECHERY P50571446107137528.59%74.07% NILESWER66031729100772226.18%58.24% KANNUR T54061413104436926.14%73.89% SRK4828126083342726.10%66.11% TALIPARAMBA4451115581933625.95%70.91% MATTANUR5530139994945025.30%67.83% TELECHERY T75061823128753624.29%70.60% KANNUR P62471475103044523.61%69.83% KANHANGAD5531122887235622.20%71.01% KAZARGOD6927106960646315.43%56.69% UPPALA526063741122612.11%64.52% SSA750171829512318597724.39%67.33% 24

25. BB Performance : April to December MTR Div. EXCHANGETarget 2013- 14 Gross BB Provision BB ClosuresNet BB provision % Gross w.r.t. Target % Closure 1IRITTY461168957336.46%56.55% 2VANIYAPPARA10939192035.75%48.72% 3ADAKKATHOD10435122333.82%34.29% 4KELAKAM4821581174132.81%74.05% 5KOTTIYOOR23964451926.82%70.31% 6PERAVOOR6191641283626.52%78.05% 7PAZHASSI1573935424.86%89.74% 8MATTANNUR6901711155624.77%67.25% 9EDOOR22855411424.08%74.55% 10ULIYIL34279601923.11%75.95% 11ARALAM36183463723.02%55.42% 12KACHERIKADAVU44106422.94%60.00% 13MALUR23048262220.92%54.17% 14KOLOLAM546114793520.87%69.30% 15POOLAKUTTY9119 020.82%100.00% 16KAKKAYANGAD25552292320.43%55.77% 17KILIYANTHARA32565551019.99%84.62% 18THILLANKERY25036221414.43%61.11% DET MTR5530139994945025.30%67.83% 25

26. BROADBAND ORDERS PENDING as on 15 th JANUARY 2014 MATTANUR DIVISION Exchange<15 DAYS16-30 DAYS>30 DAYS IRITTY1 KAKKENGAD1 KELAKAM1 KILIYANTHARA1 KOLOLAM 1 MATTANUR 2 PALLIKARA 1 PERAVOOR1 THILLANKERY 3 VANIYAPPARA 1 571 26

27. Mobile SIM Activation : April to December 2013 (TARGET : 2,10,000), Achieved = 58.74 % only CSCsFranchiseesTotal April 9705118410889 May 9427129510772 June 10293148311776 July 12835176814603 August 12167131213479 September 12372150513877 October 12023179313816 November 11939319915131 December 14422459219014 TOTAL10518318131 123357 27

29. DIVISION Wise SIM Activation ( April to December 2014 ) ACHIEVEMENT Division Target for 2013-14 Prop. Target ( April - Dec ) April -SepOct - Dec Total (April - Dec) % Achieved KNR P17634132267204633913543102.40% SRK1530711480727431301040490.63% KNR T1540611555666237221038489.87% MTR1520711405678632631004988.11% TLY P8173613031201800492080.27% PAY154061155558653015888076.85% KZD2075815569744542981174375.43% UPL9144685829052116502173.22% TMB10014751135341939547372.87% TLY T152061140551042820792469.48% KNG149701122851552621777669.26% NLS140221051742562341659762.73% CUU720354021878953283152.40% 178450133838 67188 3835710554578.86% 29

30. CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT CSCs Target for 2013-14 Prop. Target ( April - Dec ) April -SepOct - Dec Total (April - Dec) % Achieved 1 KANNUR PHONES 17634132267204633913543102.40% 2 SREEKANDAPURAM8596644744751885636098.65% 3 IRITTY CSR 7076530732451585483091.01% 4 KANNUR T 1540611555666237221038489.87% 5 MATTANUR CSC 3861289615081002251086.68% 6 CHERUPUZHA CSR 425531911922843276586.64% 7 PERAVOOR CSR 427032032033676270984.59% 8 THALASSERY CSR 6475485625741345391980.70% 9 ALACODE CSR 6711503327991245404480.35% 10 MAHE CSR 16981274546455100178.60% 11 KASARGODE CSR 12325924446562567722378.14% 12 UDUMA CSR 1553116550240190377.53% 13 KUTHUPARAMBA 5579418420331207324077.43% 14 CHERUVATHUR 5766432520251316334177.25% 15 CHENGALA CSR 1663124750045995976.89% 16 UPPALA CSR 385228891240973221376.61% 30

31. CSC s PERFORMANCE : SIM ACTIVATION : APRIL TO DECEMBER 2013 ACHIEVEMENT CSCs Target for 2013-14 Prop. Target ( April - Dec ) April -SepOct - Dec Total (April - Dec) % Achieved 17 PAYYANUR CSR 8945670932271894512176.33% 18 THALIPARAMBA 10014751135341939547372.87% 19 PERDALA CSR 29812236913683159671.39% 20 KALANAD CSR 345225891170678184871.38% 21 KANHANGAD CSR 10472785436901814550470.08% 22 CSR MANJESHWAR 23111733752460121269.93% 23 MULLERIA CSR 331824891119594171368.84% 24 THALASSERY CTO 6254469120661111317767.73% 25 RAJAPURAM CSC 29452209963406136961.98% 26 MATHAMANGALAM 2206165471627899460.09% 27 PANOOR CSR 337325301005502150759.57% 28 NILESHWAR CSR 434532591272478175053.70% 29 CHERUKUNNU CSR 720354021878953283152.40% 30 BEEMANADI CSR 2074155649831681452.33% 31 TRIKARIPUR CSC 1837137846123169250.23% All CSCs 178450133838 67188 3835710554578.86% 31

32. CDMA WLL in MATTANUR Division 1ADAKKATHODE750 2ARALAM1500 3EDOOR750 4IRITTY750 5KADAVATHUR250 6KAKKAYANGAD750 7KELAKAM750 8KILIYANTHARA750 9KOLAYAD750 10KOLOLAM750 11KOTTIYOOR750 12MATTANNUR1500 13PERAVOOR750 14SIVAPURAM1500 15SIVAPURAM EAST250 16ULIYIL750 17VANIYAPPARA750 14000 32

33. 1.BROADBAND : Action Plan for IV th QUARETER i). New BB Lead Generation in Low Penetration DSLAM Areas through Mini Mela/ Road Show, with Prior IVRS Message, Press Release, Distribution of notice, Prior Visit to Schools / Colleges / Govt & PSU Offices / Private Companies / Temple / Masjid / Church nearer to the DSLAM areas. ii). BB Lead Generation through ‘Personal Marketing Scheme for Employees.’ iii). Pace in provisioning New Broadband connections needs to be increased. iv). Lower Plan BB Customers are required to be brought to Higher Plan. v). Special Drive for bringing back Closed BB Connections. 33

34. 2. Action Plans for Increasing Revenue in IV th Quarter Pursuing all the existing 250 BB Customers (16253) through IVRS and personal calling for upgradation of plans Conducting Special Reconnection and Outstanding Settlement Adalath covering all exchanges in the SSA. With 82 3G sites commissioned, data usage is going to be the high revenue expectations of future. Conducting street melas and educating various data plans and data access method to rural and semi urban masses who are keen to use mobile for browsing to enhance data revenue popularization data252 minimum usages Enhanced IVRS facility with additional 60 channels for continuous information dissemination to customers to reduce disconnections, increase reconnections Customer Retention Cell is involving in high level reconnection activities by conducting special reconnection and outstanding realization meetings in each divisions. Notices were issued to around 12000 closed/disconnnected bb users for reconnection/to bring back them through special settlement plan suggesting most suitable plans for their future use. Notices were issued to all disconnected/closed landline customers with arrears to bring back them through one time settlement plans so as to enhance the customer base and revenue Call centres tuned to educate customers for more use of services with ideal plans in all services so that customer attrition is reduced and revenue increased 34

35. DIVISION EXCHANGE Site name Date 1 Mattannur Mattannur Town 08-08-2013 2 Mattanur Kololam 29-06-2013 3 MattanurMaloorSivapuram 16-08-2013 4 MattanurKeezhoorIritty 5 MattanurUlickal 1MattanurPazhassiAyyallur 2MattanurKakengadAralam Farm 3MattanurIrittyIritty 2 4Mattanur Vilamana 5Mattanur Aralam town Please canvass 3G connections to a befitting extent in all the newly commissioned 3G / 2G BTSs through one or more of the following :  Door to Door to approach in respect of professional Data Users.  Mela in and around all Professional Colleges/ Institutions  Mini Mela in all newly Commissioned 3G BTS Areas.  New CUG among Commerce & Trade Community. NEW 3G BTSs Commissioned During 2013 - 2014 NEW 2G BTSs Commissioned During 2013 - 2014 35

36. GSM : Action Plan for IV th QUARETER i). Pre paid Sale through FRANCHISEEs will be ensured to be increased. ii). Sale through existing DSAs/Shoppe will be ensured to be increased. iii). Inactive Retailers and DSAs are to be identified and made active. iv). Adequate number of additional DSAs to be enrolled. vi).Sale of SIMs on very large scale with Special focus on MNP, through frequent Mela / Road show in all Exchange / New BTS / Low Traffic BTS areas & Professional Institutions. Best Monthly Achievement ( That was in Dec )= 19014 Min. Target Set for JAN, FEB & MAR= 3 X 20000 36

37. Steps to be taken to increase Data Revenue  Promotion of data STV 139 and Post paid Data Plan 125 which offer 1GB.  Popularise Annual plan 1251 which offer 9 GB, Annual Plan 2299 which offer 18 GB and Annual Plan 3299 which offer 30 GB.  Popularise Data STVs of lower denominations among students - STV 14 for 3 days and STV 40 for 7 days  Popularise Data STV bundled with Mobile TV of denominations 291 and 165 to increase data revenue.  Reduced rates of 3G Data Plans when compared with other operators may displayed at CSCs. 37

38. 9. Very Active Involvement of Employees in GSM Prepaid Sale  182 Spouse/Children of Our Staff have been enrolled as DSAs.  Current Year Turn Out Through them : Rs.78 Lakhs.  48 Employees do CTOPUP SALES under CSR Without Commission. 38

39. New 2G Site Under Phase-VII Expansion : Tower Ready Sl.no.SITE NAME DIVISION 1Manathana2Mattanur 2KarettaMattanur 3VaduvankulamMattanur 4VeerpadMattanur 5KallumuthirakunnuMattanur 6KaayapanachiMattanur 7ChunkakunnuMattanur 8EdayannurMattanur 39

40. Mobile Expansion : CANDIDATES SITES NOT AVAILBALE ON LEASE/RENT SITE NAME DIV EXCHANGELAND MARK 1 Kootupuzha Bridge MTRKiliyanthara Near Kootupuzha Bridge 2 Manakai MTRKololamMudakandi 3 MavadyMTRPeravoorMavady 40

41. LL Revenue Profile of KANNUR SSA : Positive Impact on Withdrawal of Annual Plans Billing details for I Quarter Ending 30.06.2013 LL ClassNo. Lines BilledTotal Revenue Q1 ( Rs. )ARPU ( Rs.) A40318,45,0481526 B64315,13,830785 C24,1843,89,29,000537 D44,1642,38,06,660180 E41,5052,86,28,446230 F2,81,1406,47,63,91477 Total3,92,03915,94,86,898136 Billing details for I Quarter Ending 31.12.2013 LL ClassNo. Of Lines BilledTotal Revenue Q3 ( Rs. )ARPU ( Rs.) A31116,252,241742 B71814,32,478665 C13,6941,81,05,669441 D47,0972,80,53,981199 E50,4573,87,98,248256 F2,592428,03,85,885103 Total3,71,51916,84,01,485151 41

42. As on 16 - 01 - 2014 DIVISION No. Of Faults Pending for More than 7 Days KANNUR P60 TELECHERY P25 TELECHERY T45 CHERUKUNNU90 PAYYANUR15 KANHANGAD18 KANNUR T27 UPPALA168 TALIPARAMBA65 KAZARGOD129 SRK15 MATTANUR20 NILESWER39 SSA716 42

43. No. Of Exchanges under Fault of Less Than 7 Days. DivisionAs on 13-12-201311-01-201427-12-201331-12-201311-01-2014 SKM151791618 MTR13129139 PAY10 13 14 KNR T451068 KNG81513109 NLS 119 CUU32548 TLY T353610 KNR P24431 TMB22346 KZD11134 UPL02021 TLY P00131 6175719498 43

44. Exchanges Which are almost consistently below 7 Days Fault Pendency As on 13-12-2013As on 17-12-2013As on 27-12-2013As on 31-12-2013As on 11-01-2014 DET NLSACHIKKANAM BEEMANADI KALICHANADUKAM KADUMENI PERUMBATTA CHITTARIKKAL DETMTRIRITTY KILIYANTHARA ULIYIL ADAKKATHOD KELAKAM KOTTIYOOR POOLAKUTTY DETPAY KOROM DLC RAJAGIRI THIRUMENI PERUVAMBA PERINGOME KAKKARA ETTIKULAM KARIVELLUR MATHIL PALAKODE RAMANTHALI VELLUR RMT NAVY DLC 44

45. Exchanges Which are almost consistently below 7 Days Fault Pendency As on 13-12-2013As on 17-12-2013As on 27-12-2013As on 31-12-2013As on 11-01-2014 DET NLSACHIKKANAM KADUMENI PERUMBATTA CHITTARIKKAL DETMTRIRITTY KILIYANTHARA ULIYIL ADAKKATHOD KELAKAM KOTTIYOOR POOLAKUTTY DETPAY KOROM DLC RAJAGIRI THIRUMENI PERUVAMBA PERINGOME KAKKARA ETTIKULAM KARIVELLUR MATHIL PALAKODE RAMANTHALI VELLUR RMT NAVY DLC 45

46. Exchanges Which are almost consistently below 7 Days Fault Pendency As on 13-12-2013As on 17-12-2013As on 27-12-2013 As on 31-12- 2013 As on 11-01- 2014 DETSKMARANGAM ARIVILANJAPOYIL PAISAKKARY IRIKKUR AICHERY PAYYAVOOR SREEKANDAPURA M DETTLYMANGATTIDAM DET TMB PATTUVAM 46

47. CGMT’s direction for improving Quality of Services  Clearence of Faults should be in the order of priority w.r.to A / B / C / D / E / F Classified Customers, based on ARPU.  Pending Faults are available in the Fault Management Module, 10.44.0.19/CGMT, TM wise with Class Wise / Duration wise.  DE / SDE / JTO / MDF should take the list pending faults of each TM after sorting out Class wise / Duration wise on a daily basis And hand over to TMs for fault clearance in the order of priority.  Faults should be cleared on Sundays & Holidays. 47

48. Repeat Complaints (LL+BB) Summary in Q3 SSA >= 5 times>= 10 times>= 20 times>= 30 times Q2Q3Q2Q3Q2Q3Q2Q3 ENK2868111010351 -2- - CNN207760364254- 1 - CLT161753354201 - - - PTA7114472210- - - - TCR97043129141 - - - KTM928369139 -1 - - QLN992353278 - - - - TVM1068289288 -1 - - ALP7742832011 - - - - MRX7572831711 - - - - PGT50617866 - - - - CIRCLE1326848793831736410 48

49. LL Revenue Profile of Kerala Circle : Positive Impact on Withdrawal of Annual Plans Billing details for I Quarter Ending 30.06.2013 : Land Line ClassNo. Of Lines BilledTotal Revenue Q1 ( Rs. )ARPU ( Rs.) A36843,67,10,8433322 B70831,78,86,927842 C1,14,99817,95,11,935520 D3,75,49522,11,78,557196 E3,67,48525,42,88,462231 F20,89,03655,39,46,15988 Total29577811,26,35,22,883142 Billing details for III Quarter Ending 30.12.2013 : Land Line ClassNo. Of Lines BilledTotal Revenue Q3 ( Rs. )ARPU (Rs.) A36724,06,09,5373686 B75021,71,81,648763 C1,17,53317,86,25,303507 D3,88,36422,94,33,044197 E3,75,30927,52,66,212244 F20,20,19663,89,99,300105 Total29125761,38,01,15,043158 49

50. LL Revenue Profile of KANNUR SSA : Positive Impact on Withdrawal of Annual Plans Billing details for I Quarter Ending 30.06.2013 LL ClassNo. Lines BilledTotal Revenue Q1 ( Rs. )ARPU ( Rs.) A40318,45,0481526 B64315,13,830785 C24,1843,89,29,000537 D44,1642,38,06,660180 E41,5052,86,28,446230 F2,81,1406,47,63,91477 Total3,92,03915,94,86,898136 Billing details for I Quarter Ending 31.12.2013 LL ClassNo. Of Lines BilledTotal Revenue Q3 ( Rs. )ARPU ( Rs.) A31116,252,241742 B71814,32,478665 C13,6941,81,05,669441 D47,0972,80,53,981199 E50,4573,87,98,248256 F2,592428,03,85,885103 Total3,71,51916,84,01,485151 50

51. GSM PREPAID SALE : APRIL - DEC (Amt in Lakhs of Rs. ) TARGET ACHIEVEMENT DIV.2013-14MontlyAPRILMAYJUNEJULYAUGSEPOCTNOVDEC APR - DEC % MTR 35429.4828.4438.3530.5534.5933.4434.0628.8527.6231.18287.08108.21% CNN T 66955.7556.2459.3641.4753.162.8349.1264.8266.9754.08507.99101.24% CNN P 40733.9431.8835.7231.6235.2936.4433.3735.2830.0531.41301.0698.56% KSZ 68957.3951.0954.7650.7456.7159.7854.5062.8156.2958.49505.1797.80% PAY 83869.8362.4064.1555.7464.9569.8165.9468.7866.7664.17582.7192.71% TLY T 27723.1116.7217.7516.1918.9420.5922.0921.6421.7321.29176.9485.06% SKM 105287.6472.9883.1278.5282.5677.4668.6166.9464.8875.05670.1284.96% KNG 36830.6526.6525.3321.9225.327.2823.7026.1123.9926.44226.7282.18% TMB 36630.5222.3026.4426.1627.5726.5223.7522.8924.1419.85219.6279.95% CUU 12310.276.147.629.459.969.739.227.047.236.6973.0879.05% NLS 64153.4239.0640.3436.9540.0142.4941.6240.1840.0143.88364.5375.83% UPL 33227.7018.4719.9417.9320.0620.8118.5720.4520.1420.45176.8270.93% TLY P 20617.1910.4810.4510.1711.9813.1211.5611.2410.8713.25103.1266.67% SSA 6323527.9442.8483.3427.4481.0500.3456.1477.0460.7466.24194.988.46% 51

52. Prepaid Revenue from CSCs of Mattanur Division DivisionCSCTARGETAchievement% (Whole Year)Apr- Dec 2013Achievement MTR Mattanur196125.8485.61% Peravoor72.8654.48% Iritty159158.51132.92% 362287.21105.79% 52

53. Faults Pending for more than 7 Days Mattanur Div. Sub DivExchangeBooked datePhone No 1SDEGPRVKAKKAYANGAD22-12-2013 05:540490-2458742 2 24-12-2013 07:210490-2458562 3 25-12-2013 08:300490-2458326 4 25-12-2013 19:060490-2457041 5 27-12-2013 20:300490-2457533 6 07-01-2014 19:440490-2457312 7 08-01-2014 11:030490-2458049 8 PERAVOOR25-12-2013 19:240490-2445871 9 26-12-2013 23:150490-2446679 10 02-01-2014 12:120490-2447150 11 06-01-2014 15:340490-2446829 12 07-01-2014 12:580490-2447089 13SDOTMTRKOLOLAM07-01-2014 20:100490-2486396 14 08-01-2014 10:490490-2487026 15 08-01-2014 10:500490-2485575 16 08-01-2014 18:210490-2487173 17 08-01-2014 20:060490-2484117 18 MALUR07-01-2014 14:520490-2400658 19 MATTANNUR01-01-2014 13:470490-2472752 20 03-01-2014 12:300490-2473489 21 04-01-2014 19:190490-2474725 22 07-01-2014 21:240490-2474787 23 08-01-2014 18:130490-2472326 53

54. Expansion of LL Network in HIGH REVENUE POCKETs Apartment / Flat / VillasNo. of RoomsPillar No CABLE required in Metre 100 Pr50 Pr20 Pr 18Hilal Shopping Mall193IZ500250100 19 S & S Shopping Mall, Near Bus Stand, Mattanur3331300200100 20International Airport, Mattanur100New Pillar600025001200 326 680029501400 54

55. Details of capturing of E-mail ID SSA As on 01.01.2014 No. of connections Customers Having Email Id % of Customers having Email Id THRISSUR3212298380226.09 ERNAKULAM4155577667918.45 KOZHIKODE2521414259416.89 MALAPPURAM2414463717315.40 PATHANAMTHITTA148884146439.84 PALGHAT147027143549.76 KOTTAYAM212054168497.95 KOLLAM240022187877.83 TRIVANDRUM282389192386.81 KANNUR360723209745.81 ALLEPPEY19455883464.29 Total281603035343912.55 55

56. E – mail Updation Pending : MTR ExchangeDELsPendingPercentage Class wise pending ABCDE/F EDOOR1142107794.31124496934 VANIYAPPARA62459094.55232466495 IRITTY2549240894.473261893971793 KACHERIKADAVU14113595.7400416115 KILIYANTHARA1468140795.8412682011135 ULIYIL1428135494.8228461251173 ADAKKATHOD41741198.5600341367 KAKKAYANGAD98696197.461227106825 KELAKAM2140205996.2116973351620 KOTTIYOOR86380593.281224115663 PERAVOOR3155298694.643101093712493 POOLAKUTTY41840296.17011666319 KOLOLAM2765261694.6156703072228 MALUR93589695.83121885790 MATTANNUR3084274789.072201935631969 PAZHASSI84779593.861538152599 THILLANKERY89885995.6610760791 251222372294.4325961023324519333 56

57. Details of capturing of Mobile Numbers SSA As on 01.01.14 No. of connections Customers Having Mobile Number % of Customers having Mobile Number THRISSUR32122928710489.38 ERNAKULAM41555736585088.04 PATHANAMTHITTA14888412285682.52 KANNUR36072328570279.20 PALGHAT14702711615679.00 KOZHIKODE25214119613177.79 MALAPPURAM24144618520176.70 KOTTAYAM21205415640873.76 KOLLAM24002217595773.31 ALLEPPEY19455813540269.59 THIRUVANANTHAPURAM28238919227668.09 Total2816030221904378.80 57

58. Details of capturing of Mobile Numbers DIVISIONDELsPending % Pendency Class wise pending ABCDE/F KNR 277971214943.71%49470197231276531 TLY P 25327334713.22%8602025752502 KNR T 27109528819.51%125034411063776 CUU 29255663122.67%17412509885335 KNG 26623555820.88%4272906404597 KZD 27343789128.86%6362776896883 MTR 25122503320.03%10261905114296 NLS 32802474114.45%43863314317 PAY 30969488415.77%4512787223829 SRK 22755361815.90%65552173335 TLY T 38267510213.33%11181515904332 TMB 23836309412.98%10281334362487 UPL 21674269412.43%110481112524 3588797003019.51%14282542761004354744 58

59. Details of capturing of Mobile Numbers ExchangeDELsPending % Pendency Class wise pending ABCDE/F KAKKAYANGAD98643043.61%101543371 KELAKAM214074334.72%1629110597 POOLAKUTTY41812429.67%00410110 ARALAM126237229.48%001137324 KOTTIYOOR86325429.43%12529217 PERAVOOR315591629.03%3751112743 EDOOR114225622.42%1068241 IRITTY254950819.93%063961402 KILIYANTHARA146828519.41%10517262 ULIYIL142825517.86%23518227 VANIYAPPARA6248914.26%013382 KOLOLAM276532811.86%01924294 MALUR93510411.12%001796 THILLANKERY898778.57%001373 KACHERIKADAVU141117.80%000011 MATTANNUR30842287.39%00527196 ADAKKATHOD417286.71%000127 PAZHASSI847252.95%001123 MTR 25122503320.03%10261905114296 59

60. LANDLINE WORKING STATUS as on 16/01/2014 Total Landline working358876 OG Barred due to Non- Payment7677 IG Barred due to Non- Payment294 Suspend Barred due to Non- Payment25406 Total Disconnection 33377 Percentage Disconnection9.30 Active Landline Connections325499 60

61. LANDLINE WORKING STATUS (Division wise) as on 16/01/2014 RankDivision Total Landlines OG barred - NP IG barred - NP Suspend - NP Total Discn % Disconn Active 1DET KSZ27343892463502444016.2422903 2DET NLS32802935843803482214.7027980 3DET UPL2167475902306306514.1418609 4DET SKM2275558712121270911.9120046 5DET KNG26623658392072276910.4023854 6DET MTR251217394175324969.9422625 7DET PAY3096838311219825928.3728376 8DET TMB238365505121117667.4122070 9DET CUU2925553125140819646.7127291 10DEP KNR2779722818151117576.3226040 11DET TLY3826652612188124196.3235847 12DEP TLY253273842488912975.1224030 13DET CNN271095052575112814.7325828 SSA Total358876767729425406333779.30325499 61

62. LANDLINE WORKING STATUS as on 16/01/2014 - MATTANUR Division Div.ExchangeTotal DELOG barred - NPIG barred - NPSuspend - NP Total Discn % DisconnActive MTR KACHERIKADAVU1410028 19.86113 KAKKAYANGAD9869017318218.46804 KILIYANTHARA146890012921914.921249 ULIYIL142811509420914.641219 MALUR9353013113414.33801 EDOOR114211014315413.49988 ARALAM126252011716913.391093 VANIYAPPARA624320397111.38553 THILLANKERY898130839610.69802 POOLAKUTTY4184037419.81377 IRITTY25496201672298.982320 KOLOLAM27651602262428.752523 PERAVOOR315514301072507.922905 KOTTIYOOR86340024647.42799 PAZHASSI84742316617.20786 MATTANNUR30838411322177.042866 ADAKKATHOD4171707245.76393 KELAKAM2140601001064.952034 Division Total 251217394175324969.9422625 SSA Total 358876767729425406333779.30325499 62

63. BROADBAND LOADING STATUS - as on 16/01/2014 (DIVISION WISE) DivisionTotal Land lines Total Active Land lines Total Broadband Conns BB Penetration DSLAM Spare Cap DET UPPALA 2167418609262312.102761 DET THALASSERI 3826635847619116.182433 DET KASARGOD 2734322903466717.073949 DET KANHANGAD 2662323854473217.771948 DET SREEKANDAPURAM 2275520046415318.252007 DET TALIPARAMBA 2383622070449118.842685 DET NILESWARAM 3280227980626919.113147 DET MATTANUR 2512122625516620.561858 DET PAYYANNUR 3096828376699022.573754 DET CHERUKUNNU 2925527291694623.743398 DET KANNUR 2710925828673124.833677 DEP THALASSERI 2532724030661726.134303 DEP KANNUR 2779726040933533.583391 SSA Total 3588763254997491120.8739311 63

64. BROADBAND LOADING STATUS - as on 16/01/2014 (MATTANUR Division) DivisionExchangeTotal LL DEL Total Active DEL Total Broadband Conns BB Penetration DSLAM Spare Cap MTR THILLANKERY8988029610.69120 ADAKKATHOD4173935613.438 POOLAKUTTY4183776014.3536 MALUR93580115116.1517 KAKKAYANGAD98680416416.6344 ULIYIL1428121924517.1635 KOLOLAM2765252352118.84151 KILIYANTHARA1468124928319.28149 PERAVOOR3155290560919.30159 EDOOR114298823020.1450 KOTTIYOOR86379917420.1642 PAZHASSI84778617120.1945 KELAKAM2140203445621.3148 ARALAM1262109326921.3211 VANIYAPPARA62455314923.8859 KACHERIKADAVU1411133524.8229 MATTANNUR3083286679625.82692 IRITTY2549232070127.50163 DET MATTANUR2512122625516620.561858 SSA Total3588763254997491120.8739311 64

65. CNN SSA - DIVISIONWISE LANDLINE ORDERS ANALYSIS DivisionPendingTNFTotal0-7 Days 7-30 Days 1-3 Months 3-6 Months 6-9 Months 9-12 Months 1-2 Years KASARAGOD30927336489076642164 TELLICHERRY TELLICHERRY T24123264375673412860 DET KANNUR22624250253854475570 UPPALA15563218728273729198 CHERUKUNNU16720187134547382310 TALIPARAMBA1391915820394924610 TELLICHERRYTELLICHERRY P132111431453 6510 MATTANNUR963613231351811100 DEP KANNUR119512419482328100 KANHANGAD863612212242030000 PAYYANNUR9491038352128200 SRSRK7613891936174000 NILESWAR805851423165958 192029122112675504943631804620 65

66. PENDING NPC WORK ORDERs EXCHPending TNFTotal0-7 Days 7-30 Days 1-3 Months 3-6 Months 6-9 Months MATTANNUR 4429736151391 PERAVOOR 22527136210 ARALAM 20121711110 IRITTY 1011153200 9636132313518111 66

67. Percentage of Reconnection against OGB in Kerala Circle (As on 01.01.2014) 67

68. 68 ERCS 2013'14 - PERFORMANCE OF GROUPS (as on 17-01-2014) Sl. No.GroupTarget Points Points Achieved Achieved (%) Revenue 1DGMMKTG31920962030.142082200 2DGMF20165557127.631113950 3DETSKM18480497726.931114875 4DETCNN23800639526.871572600 5DETMTR20160498124.711054275 6DETCUU19320465624.101262000 7DETUPL21000476522.69973925 8DETPAY22120491722.231087950 9DETKNG20720444421.451052775 10DEPKSZ27440567820.691180175 11DETNLS31080601319.351482875 12DETTLY25480424416.661035800 13DETTMB17640239613.58581250 14DEPKNR18648187810.07514300 15DEPTLY2408020378.46576550 16DGMA3544718725.28402600 Total3775007444419.7217088100

69. 69 ERCS - Product / Service Marketed – Mattanur Division Product / ServicePointNo. of conns.Total Points LL / PCO1183 Reconnection1168 New BB (<500)187 New BB (>500)33431029 Mobile conns12004 MNP26681336 WiMAX428 Data Card212 DSA Regn339 BB Plan change275150 OS dues collection155 Staff C-Top-up1000 Total4981

70. 70 Sl. No.OfficeName & DesgnPoints 1SDEKLKSUMEESH C S,TTA573 2SDEGPRVJOSEPH.MV,TM400 3SDEGPRVVIJAYAN.K,SR. TOA334 4SDEKLKPAULSON GEORGE,JTO245 5SDEGALMMANOJKUMAR.V.K,JTO223 6SDOTMTRSIYAD K.P.,JTO200 7SDEIDITYCHANDRAN TTA192 8SDEKLKMOHANAKUMAR.TM189 9SDEIDITYDAMODARAN V V,TM178 10SDEKLKPRAKASHAN.K,TM150 11SDOTMTRRAJIL KANTH.P,TM149 12SDEGITYNARAYANAN K M,JTO137 13SDOTMTRJAYAPRAKASH,TTA134 14DETMTRABHIMANUE,SR. TOA127 15DETMTRPHAREED M K,SDE116 16SDEGPRVANTONY.MV,TM88 17SDEGITYJANARDHANAN K V,TM82 18SDEGPRVSEBASTIAN C J,SR. TOA81 19SDEIDITYVINOD KUMAR M,JTO66 20SDOTMTRSHAJU. M.K.,TM66

71. 71 Sl. No.OfficeName & DesgnPoints 21SDEGITYDEVADASAN K,TM63 22SDOTMTRREMESHAN.C.M,TM63 23SDOTMTRMANOJ KP,TM57 24SDEKLKSREEDHARAN.O,TM56 25SDEGALMMOHANAN.P,TM53 26SDEGPRVMATHAI V K,TM53 27SDOTMTRSANALKUMAR. A.K.,TM51 28DETMTRBIJESH KUMAR P,SDE45 29SDEGITYJAYAPRAKASHAN K,TM45 30SDEGPRVRAJEEVAN VK,TM41 31SDEGALMMANOJ K.P,TM38 32SDEKLKMANOHARAN P.V,TM38 33DGMCHACKOCHAN M P,SDE37 34SDEGPRVHAREENDRAN.O,TM34 35SDOTMTRKUNHIKANNAN. E.C.,TM33 36SDOTMTRPRAKASHAN. P.,TM33 37SDEGPRVSREENIVASAN PK,TM32 38SDEGITYDEEPAK C K,TTA31 39SDOTMTRNARAYANAN. P. II,TM31 40SDEGITYBALAKRISHNAN,TM30 41SDEKLKMATHEW SEBASTIAN,TM30

72. 72 Sl. No.OfficeName & DesgnPoints 42SDOTMTRRENJU KRISHNAN,JTO29 43SDOTMTRPURANDARAKSHAN,TM28 44SDEGALMBALAKRISHNAN.T,TM24 45SDEGPRVMOHANAN.K 1,TM24 46SDEGALMRAJEEVAN.N,TM23 47DETMTRSURENDRAN.C.P,SDE21 48SDEGITYKISHORE KUMAR T,TM21 49SDOTMTRVINOD KUMAR. M.K.,TM21 50SDEGALMJYOTHI JAWAHAR,TTA19 51SDOTMTRRAJAN. K.V. I,TM17 52SDEGITYASOKAN T,TM15 53SDOTMTRASOKAN V,TTA14 54SDEGITYRAJAN V,TM13 55SDOTMTRSURESH BABU. P.,TM13 56SDEGALMSASEENDRAN.K.K,TM12 57SDEGITYRADHAKRISHNAN A,TM11 58SDEIDITYPARVATHY M P,SR. TOA10 59SDOTMTRSATHYAN,DRIVER10 60SDEGALMRAJAN.P III,TM9 61SDEIDITYVILASINI.K.K,SR. TOA8 62SDEKLKKRISHNAN.KM,TM7 63SDEGPRVSIVADASAN TK,TM3 64SDECMLPREMAVATHI.C,SR. TOA2 65SDOTMTRVALSAN. N,TM2 66SDOTMTRPRAMOD KUMAR K,TM1

73. Thank You 73