1. SENEGAL’S CASE Presented by Ibrahima Nour Eddine DIAGNE – General Manager GAINDE 2000 UNCEFACT Raporteur for Africa – Chairman of the African Alliance for Ecommerce Sept 2014 SENEGAL’S NATIONAL SW Enhancing trade and commerce through an integrated electronic system that streamlines customs clearance procedures. Customs Administration & Ministry of Finance

2. 1- THE VISION.

3. Administration SINGLE W. HALF COMPUTERIZED PROCESSES COMPLETE PAPERLESS FOREIGN TRADE CUSTOMS CMS Logistics CCS INTERNATIONAL BUSINESS TO BUSINESS NATIONAL B2B B2G G2G EXCHANGES INTEGRATED SW

4. 2- THE ACHIEVEMENT. 2mn VIDEO

5. Local Trader …or Brookers OGAs Or human action(1h) EDI (0.5mn) 1 1 2 2 3 3 3 3 4 4 5 5 SUPPORTS orchestration

6. 3- OUTCOME.

8. 1.Change Control Authority (DMC) 2.Department of Agriculture (DPV) 3.Department of Livestock (DIREL) 4.Foreign Trade Department (DCE ) 5.Department of Fishing (DOPM) 6.Quality Control Division (DCQ) 7.Metrology Division 8.Plant Protection Department 8.Plant Protection Department 9.Pharmacy Department 10.Shipper Council 11.Banks 12.Insurances 13.Customs brokers 14.Logistics and trade stakeholders 1.Change 1.Change Control Authority (DMC) 2.Department 2.Department of Agriculture (DPV) 3.Department 3.Department of Livestock (DIREL) 4.Foreign 4.Foreign Trade Department (DCE ) 5.Department 5.Department of Fishing (DOPM) 6.Quality 6.Quality Control Division (DCQ) 7.Metrology 7.Metrology Division 8.Plant 8.Plant Protection Department 9.Pharmacy 9.Pharmacy Department 10.Shipper 10.Shipper Council 11.Banks 12.Insurances 13.Customs 13.Customs brokers 14.Logistics 14.Logistics and trade stakeholders PARTICIPANTS

9. 4- THE CHALLENGES.

10. DESIGNING IMPLEMENTING OPERATING IMPROVING

11. CRITICAL SUCCESS FACTORS

12. 1. Leadership The first obstacle to SW implementation is the leadership. 3 options are often in competition:  Customs leadership  Ministry of Trade  Port authority A higher level decision (President or Prime Minister) is the determinant. In all situation, customs, must be in frontline.

13. 2. Consensus All the stakeholders involved may agree on a new way of doing business. The issue is that each organization has it own rules and reality. The single window will disturb them. The best Single window for a country is the one possible.

14. 3. Capacity to implement PROCESSES PLATEFORM PEOPLE CAPACITY

15. CHANGE MANAGEMENT PROCESS

16. CHANGE MANAGEMENT CHALLENGES TRADITIONCHANGEOWNERSHIP COMMUNICATE ON CHANGES HELP POEPLE TO ADOPT CHANGES SUPPORT CHANGES COMFORTDISTURBANCEBENEFITS INOTHING WILL HAPPENScepticalOPPOSITION SUPORTERS No choice SHARE BENEFITS OF CHANGES SEA OF DEATH

17. New York, June 2012 1 st place winner UN Public service Award 2012.