1. © SmartCard Networking Forum 1 Introduction to Smartcards Workshop Prepared by Smartran Ltd for SCNF Version 1.3 (17/09/07)

2. © SmartCard Networking Forum 2 Workshop Agenda 1.Smartcards - what are they and how do they work? 2.What are Local Authorities using them for? 3.How to get started in using smartcards.

3. © SmartCard Networking Forum 3 Welcome & Introductions This workshop is an opportunity for you to find out about smart media & how they can be used by Local Authorities Your facilitators for this workshop is: Kevin Farquharson (Smartran Ltd) [www.smartran.co.uk 01483 772241] It will help to understand your areas of interest and expectations from today’s workshop What are your objectives from today?

4. © SmartCard Networking Forum 4 General Themes linked to Smartcards Smartcards – Customer Centric Thinking –Improving citizens’ experience of government services –Enabling government service departments to know their customers better Key Benefits and Service Areas –Reduce duplication of cards, card schemes and databases –Reduce transaction & service delivery costs –Single authentication to multiple e-gov services –Supports library, leisure, parking, public transport, schools, access, benefits and more.

5. © SmartCard Networking Forum 5 1. What is a Smart Card?

6. © SmartCard Networking Forum 6 1. What is a Smart Card?  A plastic card usually the size of a credit card, that is embedded with either a microprocessor and a memory chip or only a memory chip.  Smart cards can hold much more information than magnetic cards and can have functions built into the card (e.g. cryptography). You can think of it as an “old credit card" with a "brain" on it. This card-computer (brain) can be programmed to perform tasks and store information, but note that the brain is quite small - meaning that the smart card's power falls far short of your pc or notebook.

7. © SmartCard Networking Forum 7 2. What are Local Authorities using them for? Library Leisure School Tourism Parking Housing Transport Identity/Entitlement Purse Loyalty Benefits Authentication/Access

8. © SmartCard Networking Forum 8 English National Concessionary Travel 291 Travel Concession Authorities (not GLA) Implement & rollout by 1 st April 2008 Must be ITSO Smartcard Estimated 7-9 million cardholders 140 working days left Conclusion = all English Authorities will be involved in a smartcard scheme in 6 months

9. © SmartCard Networking Forum 9

10. 10 3. How to get started in using smartcards? Establish Initial Scope & Priorities –Which LA services (eg Libraries, Leisure, Schools)? –Where are the locations for these services? –What uses within the identified service areas? –Who will be involved (staff, citizens and other parties)? –What information is required for each identified use? –How are these services currently provided? Tip – think about the points of contact and interaction between the citizens, the LA services and current systems and processes. What happens with the current organisation and systems?

11. © SmartCard Networking Forum 11 LA Service Location ALocation B Process 1 Eg enrol Process 2 Use a service Location C Process 3 Pay for something Local Resident ReceptionistTeacher Where? What? Who?

12. © SmartCard Networking Forum 12 NeedsGeneralLocal Government Social Commercial Independent of Technology Drives the scheme design/implementation. Analysing Needs and High Level Design

13. © SmartCard Networking Forum 13 Satisfy E-Government initiatives for access to services. Inclusiveness and Accessibility – Easier access to services for all groups in the community Reduction of cash handling and the related costs. Better citizen authentication and identity management (single sign on for multiple agencies) Reduce levels of fraud Better levels of information on citizen services take-up and preferences. Encourage local or national initiatives such as use of public transport. General Needs (examples)

14. © SmartCard Networking Forum 14 Create a cashless school meals environment Promote tourism with better and easier access to tourist services for visitors Provide concessionary leisure centre cards in the locality Help resolve parking problems in the locality. Local Needs (examples)

15. © SmartCard Networking Forum 15 Library NSCP Smart Card Library Assistant Cardholder Database Library Back Office Database Overnight Update Enrolment & Library Application Card Issue & Management Local Authority Enrolment CCDA Library App E-Purse Card Management System E-Purse Top-up Usage data collection Retail & Vending Borrowing

16. © SmartCard Networking Forum 16 Leisure Reception Enrolment & Leisure Application Card Issue & Management Usage data collection CCDA Leisure App E-Purse Card Management System E-Purse Top-up NSCP Smart Card Retail & Vending Leisure Member Database Attendance Cardholder Database Overnight Update Local Authority Enrolment

17. © SmartCard Networking Forum 17 Bill Payment /Cash Collection Customer requests: 1.Rent 2.C Tax 3.Sundry 4.Others + or Aggregator (Bank) Council Card Issues Cards Bill Issues Bills, Statements & Letters Accounts 122345 £34.50 134565 £21.50 234566 £21.50 ….. Post & Reconcile or e-pay or payzone

18. © SmartCard Networking Forum 18 Parking NSCP Smart Card Council Office Car Parks Back Office Database Citizen inserts card into ticket machine to validate parking permit and obtain automatic discount AND could use e-purse to buy ticket Enrolment & Parking Application Card Issue & Management Use card for car park payment Usage data collection Ticket Machine Or Barrier CCDA Car Park App E-Purse Top-up Cardholder Database Overnight Update Local Authority Enrolment Card Management System

19. © SmartCard Networking Forum 19 Staff HR Enrolment Card Issue & Management Usage data collection CCDA E-Purse Top-up NSCP Smart Card Retail & Vending Office Staff Database Attendance Cardholder Database Overnight Update Local Authority Enrolment Door Entry Card Management System

20. © SmartCard Networking Forum 20 Card Management System Logical Application Overview M’gmt & Mtce Functions Card Holder Database Card Personal- isation Service Specific M’gmt System Library/ Leisure/ Parking Database Bookings & Activity History Daily data Exchange JCOP30 or Mifare Smart Card Reception Workstation Card Security & Access Ctrls Hand Reader Dual i/f MiFare Java Card Third Party Back Office Workstation NSCP Enrol’t Website Export to Perso Bureau or local MiFare Smart Card Third Party Library L Centre Car Park Office Council Office

21. © SmartCard Networking Forum 21 Information and Resources NSCP CD and Website –www.nationalsmartcardproject.org.uk –Bolton - Setting up a Smart Card Scheme - Toolkit Other LA experience –Smart Cities, NSCP Early Adopters, Case Studies SCNF – website and events www.scnf.org.uk NSCP starter kit and other third party software External suppliers and consultants

22. © SmartCard Networking Forum 22 Workshop Close Summary Questions Feedback Next Steps Close Prepared by Smartran Ltd See www.smartran.co.uk Call 01483 772241