1. ITS Help Us Help You! Jarrett Piner Dana Ward Tami Violette

2. Wendia Jarrett Piner ITS Project Manager pinerj@uncw.edu

3. Wendia – what can you do? Submit tickets: Incidents Service Requests Access Requests Lookup tickets: View Announcements:

4. Wendia – how do you access it? itsrequest.uncw.edu

5. How else can you submit a ticket? 910-962-HELP (4357) tac@uncw.edu

6. AskTAC

7. AskTAC – what can you do? Find Answers: Favorites: Filter By:

8. AskTAC – what can you do? Frequently Asked Questions: Announcements: Did you know:

9. AskTAC – what can you do? Support Links: Top Answers Tab:

10. AskTAC – how do you access it? asktac.uncw.edu Log in with your UNCW e-mail username and password

11. SkillPort Dana Ward Learning Systems Specialist wardd@uncw.edu

12. What is Skillport? Skillport is UNCW’s online training portal 6,600 courses 23,900+ books 6,100 instructional videos Leadership, team building, communication skills MS Office, Photoshop, Windows 8 Unlawful Workplace Harassment

13. Professional Development Learning programs Business and IT certifications HRCI (Human Resources Certification Institute) Microsoft Office Specialist on Microsoft Office 2010 or 2013 IT Professional certifications Certificate of Completion

14. Skillport – how do I access it? https://myseaport.uncw.edu

15. Lifecycle Tami Violette Director, Classroom and Computer Technology Services violettet@uncw.edu

16. What is Lifecycle?

17. Lifecycle Criteria Primary computer Full-time Faculty/Staff Non-receipts areas Labs/Classrooms 5+ years old One in – one out

18. Timeline Aug/Sept – verify Lifecycle Contacts Sept/Oct – call sent to Lifecycle Contacts Oct/Nov – requests sent back to ITS Nov/Dec – ITS verifies requests Dec/Jan – machines ordered February – distribution begins

19. Who are the Lifecycle Contacts?

20. What Is Your Responsibility? One in – One out Work with Consultant on Trickle Down Track your computers Complete your inventory Notify your lifecycle contact when you’re “up”

21. Lifecycle Reference Info/Links SSRS Reports – to review your inventory https://reports.uncw.edu/Reports ITSD Computer Tracking ITSD Computer Inventory by Dept https://reports.uncw.edu/Reports To Transfer Computers https://myseaport.uncw.edu Log in Click on Administrative Services tab Computer Transfers https://myseaport.uncw.edu

22. Follow us on Twitter! twitter.com/uncw_its