1. June 2006Gilbane Conference1 Web Governance Social Security Administration Office of Electronic Services June 14 th 2006

2. June 2006Gilbane Conference2 Web Presence Since 1994 - award winning site Informal processes established by collegial relationships 34 Internet Applications (G2C, G2B, G2G) 50,000 Informational Pages 109 Web Masters (nationally) FY06 2.2 million iTransactions processed

3. June 2006Gilbane Conference3 Web Governance What it is How decisions and policies are made and applied to content published on an organization's Website Why we need to do it Succession planning Multiple OMB mandates No formal structure for accountability CMS – can’t automate a business process that does not exist Who will do it EGov Council of Deputy Commissioners chartered and tasked the Web Governance Subcommittee (WGSC) to emplace a model

4. June 2006Gilbane Conference4 Web Governance SubCommittee Web Governance Subcommittee (WGSC) consists of key executive stakeholders: Operations Chief Information Officer Communications Budget and Finance Management Program Policy Systems WGSC mission is to improve governance in 3 key areas: Web Content Web Applications Web Strategy

5. June 2006Gilbane Conference5 Web Governance Steering Committee WGSC chartered a Web Steering Committee (WESCO) to: √ Document formal and de facto policies, procedures, and standards √ Formalize and publish those policies and procedures √ Implement Web standards through appropriate infrastructure – review for overlap/redundancy/gaps √ Recommend Web enforcement policies √ Disseminate standards √ Train on procedures

6. June 2006Gilbane Conference6 Web Relationships

7. June 2006Gilbane Conference7 Next Steps Identify all Internet-related workgroups Document and formalize workgroups (charter, roles & responsibilities, deliverables, escalation procedures, etc) Identify overlap/redundancy Determine relationships of workgroups to governance model

8. June 2006Gilbane Conference8 Lessons Learned Executive buy-in across the enterprise is critical to success Create a sense of urgency/state the business imperative Promote the concept of CMS as more than just technology - Research shows that 60% of CMS implementations fail due to lack of governance structure Document policies, standards, controls and assign responsibilities for accountability CMS should leverage governance not create it

9. June 2006Gilbane Conference9 Questions? Renée Trujillo Lockhart, Director Internet Customer Services Center SSA, Office of Electronic Services (410) 965-9904 Renee.Trujillo.Lockhart@ssa.gov