1. Establishing HealthWatch England Nigel Thompson Ian Forsyth Engagement, comms and branding Engagement and comms with LHOs and other stakeholders; developing HWE’s brand and its comms/ engagement strategy Frances Hasler Sara Cain Nigel Thompson Location Office location, accommodation and support Andrew Evans IS HWE systems and infrastrcuture One of Paul Oliver Martin Pitcher Angela Maragna Structure and staffing Organisation design and structure, staffing and recruitment Ian Forsyth Sue Thomas Zoe Lorenzo Finance Determining and securing HWE’s operating budget Glyn Barker Ian Forsyth Policy, governance and functions What HWE will do, Committee formation, interaction with CQC, LHOs and others, governance, influencing legislation. Nigel Thompson Frances Hasler Sue McMillan Lucy Hamer Jay Harman Matthew Trainer Alastair Cannon/Sharon Ward Rachel Dodgson Alan Rosenbach Digital comms Design and build of website and functionalities, digital comms Henry Cook and/or Ingrid Karikari Intelligence HWE’s info needs and analysis capacity Neil Prime Sue McMillan and/or Dot Metcalf Sam Banga Yetty Oyenekan Future of Care Programme Board Jill Finney (SRO), Amanda Hutchinson, John Lappin, Amanda Sherlock, Jeet Bains, Alan Rosenbach Yetty Oyenekan - Programme Officer Annex 4 Y:\CQC_Records\PROGRAMMES AND PROJECTS\Future of Care Programme\HealthWatch\Papers for Committee and Board Meetings\20110826 Board paper for 14 Sept Annex 4 Structure&high-level plan.ppt

2. Establishing HealthWatch England – high-level plan 2011-12 NOV Policy, governance and functions Intelligence Structure and staffing Comms, engagement and branding Digital Comms IS Finance Location JULYOCT 29/2 Facilities requirement and location proposals 14/9 JANFEBDECAUGSEP HWE operating budget requirement determined 29/2 Org structure and staffing requirement determined 29/2 CQC Board consider model and key issues DRAFTBUSINESSCASEDRAFTBUSINESSCASE Launch Online Forum Work Prog for Branding agency signed off Scope Intelligence input to HWE – design high level approach Roundtable with key players in DH, ADASS, LGA etc on model and assumptions 29/7 Advertise for Chair designate Share model, assumptions and costings with DH Modify scope & approach based on outcome of ET/Board discussions Finalise Intelligence approach Confirm resource requirement Agree funding of set-up costs Concept and solution investigation Strategy and scope Requirements gathering Design (technical/ Verify set- up costs Iterate costs following discussion w/DH 1. Share HWE key messages doc 2. Sign off Spencer du Bois timeline 5/9 CQC / DH branding workshop Prog of Comms on 1 yr to go Brand and reputation development work Y:\CQC_Records\PROGRAMMES AND PROJECTS\Future of Care Programme\HealthWatch\Papers for Committee and Board Meetings\20110826 Board paper for 14 Sept Annex 4 Structure&high-level plan.ppt

3. Establishing HealthWatch England – high-level plan 2012 OCT Policy, governance and functions Intelligence Structure and staffing Comms, engagement and branding Digital comms IS Finance Location and facilities 30/4 30/6 30/4 30/9 31/5 1/9 30/6 Business and strategic plans agreed Governance products and “fit” with wider CQC agreed Committee members appointed? All staff in place and trained Org structure and staffing agreed Launch preview site Funding secured LAUNCHLAUNCH AUGMAYAPRILSEPT Senior officer(s) appointed 30/6 JULYMARCH 1/10 Operating budget requirement confirmed 31/3 JUNE Regional events x9, exact dates and content tbd Activities, functions and processes designed Agree and share brand 1/4 BUSINESSCASEFINALISEDBUSINESSCASEFINALISED Royal Assent 1 st HWE comms following Chair appointment Define SLA between HWE and CQC Intelligence, and other sources Detailed launch plans Assemble Intelligence team Chair designate appointed Staff recruitment and training Define products, test, document, define BAU /data/present ation) Build Test 31/7 Launch basic site Launch full site 1/10 Y:\CQC_Records\PROGRAMMES AND PROJECTS\Future of Care Programme\HealthWatch\Papers for Committee and Board Meetings\20110826 Board paper for 14 Sept Annex 4 Structure&high-level plan.ppt