1. Supplier Quality WIMS N5 – Version 8.0
Escalation Model
Supplier Quality
WIMS N5 – Version 8.0

2. Escalation Model – Supplier Quality
Exit 4
Escalation Level 3
Escalation Level 2
Escalation Level 1
Performers
Driver
Plant SQE / Logistics
Supplier Development
Commodity Management
Purchasing Management
Support by
Supplier Owner (Purchasing) -
Supplier Action (highlights)
Action Plan
Monthly reviews
PPM Target Tracking Sheet
Bi-weekly reviews
Weekly reviews
Preparation of tool move
Consequences
Regular visits to Webasto plant(s)
Escalation to supplier‘s Management
New business hold
Business review
Supplier Change
Recommended max. Duration
2-4 months
Case wise
Supplier Escalation Model WIMS in N5 – Version 8.0

3. Escalation Model – Supplier Quality
Escalation level
Input
Activity
Result 1
Plant Quality +
Supplier Development / Logistics
Repeated quality claims (0-km and field)
Repeated failure after introduced containment action or closed 8D
and
Suggestion of Plant for Level 1
Acceptance by Escalation Team1
Escalation Letter to supplier by plant quality
Request of action plan
Monthly status review with supplier (meeting or Telcon)
Information about escalation
Written action plan from supplier
Supplier Escalation Model WIMS in N5 – Version 8.0

4. Escalation Model – Supplier Quality
Escalation level
Input
Activity
Result 2
Supplier Develop-ment + Supplier Owner
No improvement visible in escalation level 1
Repeated failure after introduced containment action or closed 8D
and
Suggestion of plant for Level 2 or
Suggestion for escalation from more than one plant
Acceptance by Escalation Team
Escalation Letter to supplier by purchasing
Request PPM Target Tracking Sheet (TTS)
Bi-weekly status review with supplier
Optional:
Process audit
100% outgoing inspection at supplier
Request for supplier status change
Information about escalation
PPM Target Tracking Sheet (TTS)
Optional: Audit result
Supplier Escalation Model WIMS in N5 – Version 8.0

5. Escalation Model – Supplier Quality
Escalation level
Input
Activity
Result 3
Commodity Manager +
Supplier Develop-ment or
Local
Purchasing
Manager (local suppliers)
No improvement visible in escalation level 2
Quality targets not reached
Repeated failure after introduced containment action or closed 8D
Suggestion of Supplier Development for Level 3
Acceptance by Escal. Team
Review and update action plan
Escalation letter to supplier by purchasing: New business on hold
Weekly status review with supplier‘s management
Status change “hold”
Prepare Supplier change
Optional:
Audit / Process audit
100% inspection by 3rd party under suppliers responsibility
Inform customer in case of customer nominated supplier
PPM Target Tracking Sheet (TTS)
Optional: Audit result
Supplier Escalation Model WIMS in N5 – Version 8.0

6. Escalation Model – Supplier Quality
Escalation level
Characterisation of the suppliers status
Activity
Result 4
Commodity Manager or
Local
Purchasing
Manager (local suppliers)
No improvement visible in escalation level
Decision of Purchasing Mgmt. + Supplier development Mgmt. for Level 4
Decide Exit strategy with Strategic Purchasing
Optional:
Information to quality certification agency
Strategic consequences through Commodity Management:
Active Re-Sourcing
Run out of business
Supplier Escalation Model WIMS in N5 – Version 8.0

7. Escalation Model – Supplier Quality
Criteria for De-Escalation:
PPM-targets are reached
No repeated defects
Other quality targets reached
(if existing, e.g. related customer claims, field quality etc.)
Delivery performance criteria fulfilled (in case of logistics escalation)
Good 8D performance (reaction time, quality of content)
No big variety of different defect types (instable process!),
even if small reject quantities
and
All criteria need to be met
Fulfillment must be proven for minimum duration of 2 consecutive months (or longer if requested by Webasto)
Supplier Escalation Model WIMS in N5 – Version 8.0

8. Internal working advices
PPM Target Tracking Sheet can be used as an option already in level 1
Extended 8D reports should be requested at least for repeated defects
Escalation letters will be signed as follows:
Level 1: Head of plant logistics + Head of plant quality
Level 2: Supplier owner (purchasing) + Supplier development engineer
Level 3: Head of purchasing + Head of Supplier development
Supplier Escalation Model WIMS in N5 – Version 8.0