0. The Hilton Worldwide Performance Advantage
2011

1. The Hilton Worldwide Performance Advantage

2. The Hilton Worldwide Performance Advantage
An integrated system of innovative solutions and advanced technologies that work together with the goal of driving increased business and keeping costs down, without compromising quality.
Made up of seven highly integrated services:
Hilton HHonors™
Hilton Worldwide Sales
Hilton Reservations and Customer Care
Online Services
Revenue Management
Information Technology
Hilton Supply Management
Provides access to the latest tools, technologies, forward-thinking strategies and some of the most influential people in the industry to help enhance guest experiences, reward customer loyalty, drive revenues and maximize efficiency of operations.
Spanning our entire portfolio of brands, the Hilton Performance Advantage is a powerful resource for owners and operators, unrivaled in the industry.

3. The Hilton Worldwide Performance Advantage
Hilton HHonors
Frequent Guest Program for some of the most recognized hotel brands in the world
Over 30 million members
Contributes over $9 billion annually to the hotel portfolio
Drives repeat visits by enhancing the guest experience, while maximizing hotel revenues
Hilton Worldwide Sales
Over 700 employees in 34 offices around the world
Gives the advantages of scale, access, experience and regional expertise to help hotels compete for and succeed with corporate, group or leisure travelers
Hilton Reservations and Customer Care
Handle over 34 million calls annually through 9 global call centers
Supported by over 3,000 highly skilled customer service professionals fluent in 13 languages in more than countries
Provide superior and consistent customer experiences
Hilton Reservations and Customer Care (HRCC) is supported by over
[3,000] highly skilled customer service professionals supporting more than [65]
countries. Fluent in [13] languages, they can provide superior and consistent
customer experiences while handling over [34 million] calls annually through [9]
global call centers.

4. The Hilton Worldwide Performance Advantage
Online Services
Delivers over $5 billion in bookings annually
Leverages all online channels to provide the best, most convenient online experience for hotel shoppers and guests
Leads the way in emerging mobile and search technology to ensure properties are front and center when customers are making their online purchase decisions
Revenue Management
Helps hotels maximize profits
Provides advanced tools, training and analysis to help make smart pricing and inventory decisions, while increasing guest satisfaction
Information Technology
Utilizes world-class partners to create and deliver technology solutions for properties
Impacts everything from core reservation and property management systems to in-room high-speed Internet access and entertainment
Hilton Supply Management
One-stop source, leveraging the combined purchasing power of our entire global portfolio
Finds the right products at the right price from the right supplier to meet hotel-specific needs, and delivers a great guest experience