1. Kotler / Armstrong 11e, Chapter 8 A _____ is anything that can be offered to a market that might satisfy a need or a want. 1.position 2.product 3.promotion 4.none of the above

2. Kotler / Armstrong 11e, Chapter 8 A _____ is anything that can be offered to a market that might satisfy a need or a want. 1.position 2.product 3.promotion 4.none of the above

3. Kotler / Armstrong 11e, Chapter 8 Only tangible goods are considered products. 1.True 2.False

4. Kotler / Armstrong 11e, Chapter 8 Only tangible goods are considered products. 1.True 2.False (Products are more than tangible goods. They can be services, events, persons, places, ideas, or a mix of these.)

5. Kotler / Armstrong 11e, Chapter 8 A visit to a doctor’s office is an example of a _____. 1.pure tangible good 2.pure intangible good 3.mixture of the two 4.none of the above

6. Kotler / Armstrong 11e, Chapter 8 A visit to a doctor’s office is an example of a _____. 1.pure tangible good 2.pure intangible good 3.mixture of the two 4.none of the above

7. Kotler / Armstrong 11e, Chapter 8 The most basic level of a product is called its _____. 1.center 2.value 3.core benefit 4.customer

8. Kotler / Armstrong 11e, Chapter 8 The most basic level of a product is called its _____. 1.center 2.value 3.core benefit 4.customer

9. Kotler / Armstrong 11e, Chapter 8 Consumer products include convenience products, shopping products, specialty products, and _____ products. 1.unique 2.luxury 3.unsought 4.all of the above

10. Kotler / Armstrong 11e, Chapter 8 Consumer products include convenience products, shopping products, specialty products, and _____ products. 1.unique 2.luxury 3.unsought 4.all of the above

11. Kotler / Armstrong 11e, Chapter 8 _____ products are purchased frequently, with little comparison or shopping effort. 1.Convenience 2.Shopping 3.Specialty 4.Unsought

12. Kotler / Armstrong 11e, Chapter 8 _____ products are purchased frequently, with little comparison or shopping effort. 1.Convenience 2.Shopping 3.Specialty 4.Unsought

13. Kotler / Armstrong 11e, Chapter 8 _____ products are typically associated with a higher price tag and available in selective locations. 1.Convenience 2.Shopping 3.Specialty 4.Unsought

14. Kotler / Armstrong 11e, Chapter 8 _____ products are typically associated with a higher price tag and available in selective locations. 1.Convenience 2.Shopping 3.Specialty 4.Unsought

15. Kotler / Armstrong 11e, Chapter 8 _____ products are those purchased for further processing or for use in conducting a business. 1.Industrial 2.Mechanical 3.Unsought 4.Physical

16. Kotler / Armstrong 11e, Chapter 8 _____ products are those purchased for further processing or for use in conducting a business. 1.Industrial 2.Mechanical 3.Unsought 4.Physical

17. Kotler / Armstrong 11e, Chapter 8 The distinction between a consumer product and an industrial product is the purpose for which it is bought. 1.True 2.False

18. Kotler / Armstrong 11e, Chapter 8 The distinction between a consumer product and an industrial product is the purpose for which it is bought. 1.True 2.False

19. Kotler / Armstrong 11e, Chapter 8 The design, implementation, and control of programs seeking to increase the acceptability of a social idea, cause, or practice among a target group is called _____ marketing. 1.cause 2.social 3.image 4.non-profit

20. Kotler / Armstrong 11e, Chapter 8 The design, implementation, and control of programs seeking to increase the acceptability of a social idea, cause, or practice among a target group is called _____ marketing. 1.cause 2.social 3.image 4.non-profit

21. Kotler / Armstrong 11e, Chapter 8 The two dimensions of product quality are _____ and _____. 1.value; features 2.style; design 3.level; consistency 4.style; value

22. Kotler / Armstrong 11e, Chapter 8 The two dimensions of product quality are _____ and _____. 1.value; features 2.style; design 3.level; consistency 4.style; value

23. Kotler / Armstrong 11e, Chapter 8 A(n) _____ is a name, term, sign, symbol or combination of these intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors. 1.product 2.position 3.image 4.brand

24. Kotler / Armstrong 11e, Chapter 8 A(n) _____ is a name, term, sign, symbol or combination of these intended to identify the goods or services of one seller or group of sellers and to differentiate them from those of competitors. 1.product 2.position 3.image 4.brand

25. Kotler / Armstrong 11e, Chapter 8 Branding is not as popular today as it was twenty years ago. 1.True 2.False

26. Kotler / Armstrong 11e, Chapter 8 Branding is not as popular today as it was twenty years ago. 1.True 2.False (Branding is so strong today that nearly everything is branded.)

27. Kotler / Armstrong 11e, Chapter 8 The designing and producing of the container or wrapper for a product is called _____. 1.packaging 2.labeling 3.manufacturing 4.industrial design

28. Kotler / Armstrong 11e, Chapter 8 The designing and producing of the container or wrapper for a product is called _____. 1.packaging 2.labeling 3.manufacturing 4.industrial design

29. Kotler / Armstrong 11e, Chapter 8 A company can lengthen its product line by _____ it or by _____ it. 1.modifying; stretching 2.stretching; switching 3.filling; stretching 4.brushing; combing

30. Kotler / Armstrong 11e, Chapter 8 A company can lengthen its product line by _____ it or by _____ it. 1.modifying; stretching 2.stretching; switching 3.filling; stretching 4.brushing; combing

31. Kotler / Armstrong 11e, Chapter 8 Which of the following is not a dimension in a company’s product mix? 1.width 2.depth 3.consistency 4.length

32. Kotler / Armstrong 11e, Chapter 8 Which of the following is not a dimension in a company’s product mix? 1.width 2.depth 3.consistency 4.length

33. Kotler / Armstrong 11e, Chapter 8 A good brand name should do which of the following? 1.Suggest something about the brand’s benefits. 2.Be easy to translate into other languages. 3.Be capable of registration and legal protection. 4.all of the above

34. Kotler / Armstrong 11e, Chapter 8 A good brand name should do which of the following? 1.Suggest something about the brand’s benefits. 2.Be easy to translate into other languages. 3.Be capable of registration and legal protection. 4.all of the above

35. Kotler / Armstrong 11e, Chapter 8 A _____ brand is created by a reseller of a product or service. 1.private 2.public 3.manufacturer’s 4.licensed

36. Kotler / Armstrong 11e, Chapter 8 A _____ brand is created by a reseller of a product or service. 1.private 2.public 3.manufacturer’s 4.licensed

37. Kotler / Armstrong 11e, Chapter 8 Purina Tuna would be a poor attempt at a _____. 1.line extension 2.brand extension 3.multibrand 4.new brand

38. Kotler / Armstrong 11e, Chapter 8 Purina Tuna would be a poor attempt at a _____. 1.line extension 2.brand extension 3.multibrand 4.new brand

39. Kotler / Armstrong 11e, Chapter 8 Which of the following is not a special characteristic of service? 1.tangibility 2.inseparability 3.variability 4.perishability

40. Kotler / Armstrong 11e, Chapter 8 Which of the following is not a special characteristic of service? 1.tangibility 2.inseparability 3.variability 4.perishability

41. Kotler / Armstrong 11e, Chapter 8 _____ marketing happens when a firm trains and effectively motivates its customer contact staff and its support staff to work as a team in order to provide customer satisfaction. 1.Internal 2.Interactive 3.Impression 4.Service

42. Kotler / Armstrong 11e, Chapter 8 _____ marketing happens when a firm trains and effectively motivates its customer contact staff and its support staff to work as a team in order to provide customer satisfaction. 1.Internal 2.Interactive 3.Impression 4.Service