1. LOUGHBOROUGHCOLLEGE Business Support Self Assessment 2013-14

2. Aims Business Quality framework Purpose of self assessment Process for self assessment Effective self assessment to improve quality

3. Quality cycle ReviewPlanDeliver Test and measure

4. Quality framework

5. Purpose of self assessment Improve the quality of the experience and outcomes for all stakeholders: – opportunity to reflect on the past year and review what has taken place – measuring progress against internal and external factors – supporting organisational development needs

6. Self assessment …… Is a description of your accomplishments related to critical elements and performance standards Should provide a clear picture of your departments performance and accomplishments and areas for improvement Is an essential part of a continuous review and improvement process

7. PROCESS - SELF ASSESSMENT REVIEW

8. Preparati on SAR review meeting SAR submitt ed SAR validation Deliver QIP Monitor QIP

9. WRITING YOUR SAR

10. Purpose of the college?

11. Step 1 - Purpose Consider the purposes of your department in supporting the college to achieve its overall purpose: Who are your customers? What are their needs? What role do you play in meeting their needs? E.g.: Quality and Standards To monitor and report on the College success, retention and achievement in order to highlight any risks to the performance or reputation of the College and to facilitate timely intervention To monitor and report on the standard of teaching, learning and assessment in order to highlight any risks to the performance or reputation of the college and to facilitate timely intervention

12. Step 2 - Data Complete the generic data in appendix one and make judgements on them Targets: – Mandatory training: 100% – Satisfaction: 90% Add your own data relevant to your areas purpose E.g.: For the library: % of students using the library Success rates for students who used the library % satisfaction with the learning resources

13. Self assessment review For each of the purposes you identified, consider if this is something your departments: – does well – is an area for improvement. Use the data to help form judgements

14. EVALUATING YOUR DEPARTMENT

15. Judgement statements Data Review & evaluate Grading / judgements

16. Situation / purpose JudgementEvidence Result / impact

17. Data and language Clear and accurate judgement statements Base judgements on facts Include qualitative and quantitative evidence to support your statements Show the impact

18. Example statements The area has successfully developed highly effective working relationships with other departments within the college, in particular with the HR area where collaborative working enabled the smooth implementation of a pilot appraisal process and the successful facilitation of the staff survey, which achieved 90% response rate. Additional support for learners is excellent, collaborative working between teaching and support staff has led to 93% success rates for learners who receive additional learning support.

19. Task Write an evaluative paragraph for something in your area that is a: – Strengths – An area for improvement

20. Complete the self assessment review table

21. Quality Improvement Don’t treat the symptom, look for the cure Area to improve Action plan Expected outcome LeadBy When Progress update (Nov, Jan, April) ImpactOn risk register

22. Identify your main areas for improvement from the table and put them in the action plan Discuss and agree what you will do to improve. Area to improve

23. Identify: – measurable expected outcomes – Who the lead is for the action – When it will be completed by Expected outcome LeadBy When

24. Area to improve Action planExpected outcome / impact LeadBy WhenProgress update (Nov, Jan, April) ImpactOn risk register Improve student participation and satisfaction levels in further education provision, specifically on the FE choices survey Evaluate the satisfaction survey and identify key issues. Work with departments to identify key issues at department level. Review and revise the questions and mechanism used to collect feedback. Engage the student union and reps in evaluation of the mechanism, issues and actions identified Identify and implement actions to address the issues and monitor these through the Quality and T&L forum and the QQR process. Improved participation in satisfaction surveys. Improved participation to 85% Increased levels of satisfaction levels to 90% As above Quality Manager / Quality Officer Sept 2014 31 Sept 2014 26 August 2014 June 2015 Yes

25. Every employee is responsible for quality

26. Summarising Pick out your key: – Strengths (the top list of what the department / service area does well) – Weaknesses/Areas for Improvement (taken from the action plan)

27. Grading Grade your area using: – Balance of strengths and areas for improvement – The key evaluative words from the grading grid

28. DOCUMENTS TEMPLATES & GUIDANCE

29. Guidance Guidance booklet Schedule Face to face support sessions See Q&S section of SharePointSharePoint

30. QUARTERLY QUALITY REVIEW

31. Purpose To enable Managers to regularly review monitor ‘in year’ performance and the effectiveness of their area developing a proactive approach to improvement. Highlight areas of risk for attention and action & good practice for sharing. To enable the executive and Board of Governors to regularly monitor the in year performance and effectiveness of all programme areas through quarterly quality reports. To provide regular feedback and sound advice to the executive both on-going and to support business planning.

32. The process Managers analyse data for quality review meetings Quality review meeting held Rolling risk indicators inform business planning Business planning informs college growth and activity Quality review reports to Governors

33. What we are monitoring Service Surveys Complaints Staff Survey Equal opportunities data Staff turnover and absence Performance management Departmental KPT’s Mandatory training Risk indicators

34. When will they be? 11 – 13 November 2014 10 -12 February 2015 5 – 7 May 2015 7 – 9 July 2015 45 minutes

35. Format Data made available no less than 2 weeks prior to the QQR meetings Complete and submit one week before: – Quarterly review of Quality improvement plan – template At the review meeting - reporting by exception – Key areas for improvement – Actions – Strengths

36. Questions?? Lucy.howes@loucoll.ac.ukExt 3419 Lucy.howes@loucoll.ac.uk Georgina.salt@loucoll.ac.ukExt 6384 Georgina.salt@loucoll.ac.uk Room: L004

37. Questions? LOUGHBOROUGH COLLEGE