1. 09/07/04DV Training June 20041 Corporate Training Programme Module 1 Training Programme Overview

2. 09/07/04DV Training June 20042 Objectives of Module 1  What are the benefits for me investing in training?  What training is provided by DVG?  What are the structured training programme modules?  What are the self taught modules?  What are the tools to help me keep training?  Next steps

3. 09/07/04DV Training June 20043 The Benefits of Training  Brutally Competitive world.  Career development requires continual up-skilling (just to stand still)  Technology & demographic changes drive requirements for “more value-add” skills  Training enhances flexibility; keep more options open  DVG.  Complicated range of businesses; you need to understand them to be fully effective  Small group; ambitious growth targets. We will not achieve them unless our people grow fast as well (remember PERMIT 10-15%+)  DV Committed to grow our people; need training to take on more responsibilities  Policy now is: everyone is expected to know. Ignorance is no longer allowed.

4. 09/07/04DV Training June 20044 Other aims of the Training Programme  Common understanding of company aims  Common understanding of organisation and interplay within it  Consistency of communication – internally and externally  Functional training and growth in multi-skilling  Enable every person to understand where they sit, where they make the difference and what skills they can learn and things they can achieve  Enable personal responsibility on the part of each person to help the company achieve its goals  Common understanding of DV goals, our markets and competitors, DV’s USP’s, and the features and benefits of our features and benefits

5. 09/07/04DV Training June 20045 What training is provided by DVG? (1)  4 main training initiatives (huge investment in our people for such a small company)  1) 12 Training modules covering our businesses and how we do business  2) Follow-up of 12 modules  Unit discussions and meetings  Intranet tools  3) More in-depth functional training  Arranged by function (sales, finance, etc)  4) Self taught training modules

6. 09/07/04DV Training June 20046 What are the structured training modules?  12 Modules   Overview of training programme: “what are the benefits for me investing this time in the programme?”   Company vision, strategy and markets  3) Products & services: DE Hardware  4) Products & services: MS Hardware  5) Products & services: Networking  6) Products & services: Network packages  7) Products & services: Content packages & services  8) Products & services: Unit design, network configuration & deployment  9) Supply chain  10) Research & development  11) The DV company organisation & your role in it  12) Where do I find out more & how do I carry on my training?

7. 09/07/04DV Training June 20047 What are the structured training modules? (2)  Each Unit to agree detailed schedule for sessions for all  Run over next 6 months  30-45 minutes per module  Overview of all our key activities, key businesses, key policies, how we do business  Schedule of modules to be communicated locally (part of this module 1)  Mandatory attendance

8. 09/07/04DV Training June 20048 What are the self taught modules?  Self-training modules  Core set of skills (you need them in any job)  Excel / spreadsheets  Word / letters and documents  Powerpoint / presentations  Process  Base training module available in each unit [[[[]]]]  Individual to manage process for working through them all  Competency assessment by 30 September 2004  Mandatory for all

9. 09/07/04DV Training June 20049 How do I keep up to date? How do I keep training?  The new intranet will be the core communication medium  Info updates  Further reading  Library of information  Ready for launch end June 2004  New Product and Business Process manuals  Hard copies in each office location  Posted on the intranet  Regular updates  New communication processes  Posted on the intranet  “process owners”  Pre-and post reading and research: personal responsibility to develop knowledge and keep up to date

10. 09/07/04DV Training June 200410 Next Steps  Agree dates and times for each module  Confirm with manager self training module needs  Agree schedule of completion of these modules  Familiarise yourself with Intranet tools  Monthly progress report  Local unit co-ordinator is [[[[]]]]  30 September progress report & confirm all self training modules complete  30 November confirmation that core modules completed