1. NARALO SURVEY Summary Results Oct 15 2012 Glenn McKnight, Naralo

2. Milestones Idea Commencement Short list 22 questions Rollout of survey period Project completion on July 31 st, 2012 Tally 38 completed survey Report

3. Language of Survey - NARALO-EN: https://www.surveymonkey.com/s/XPZ967N https://www.surveymonkey.com/s/XPZ967N - NARALO-ES: https://www.surveymonkey.com/s/NYPM8L7 https://www.surveymonkey.com/s/NYPM8L7 - NARALO-FR: https://www.surveymonkey.com/s/NY5XKQX

4. What was the goal of the NARALO survey? Gain information/ opinions of the existing 24 ALS in NARALO Gather opinions and views of members

5. Who did the Research Glenn McKnight and Beau Brendler created the survey with consultation to the NARALO community for feedback on questions Survey was distributed to Naralo List using Survey Monkey Process documented on the NARALO WIKI Matt stopped the poll on July 31 Glenn McKnight completed the analysis and presentation

6. Types of Questions How endusers use the Internet Awareness of ICANN Role and Function of ICANN ICANN's strengths and weaknesses Issues and Concerns

7. Survey Results NARALO-EN: 35 people took the survey, 24 of those 35 completed the entire survey. NARALO-ES: no change - 2 people took the survey, 1 of those 2 completed the entire survey. NARALO-FR: no change - 1 person took the survey, the person completed theentire survey.

10. Question Five Open-Ended Response Examples of types of answers: ICANN DOES.... Monitoring assignment and use of domain names. The Internet's address and number resources Maintaining the Domain Name System and IP numbering system.

12. Question Six Interesting response... 22% believe accurate personal information isn't required to complete a domain registration

14. Question 9 and 10 A significant number (56%)were offered a service upon registration to keep their information anonymous and 26% purchased the extra service

16. Questions 11 and 12 A significant number 82% believe that the internet is risky while 77% know of someone who has been a victim of Internet Theft

20. Reality vs Perception Typical of surveys when people are asked about actual risks of the Internet the perception doesn't match the actuality

25. Icann Performance ( Highest to lowest ) 1) Managing Internet Resources 2)Internet Governance 3) Policy Development 4)Internet Policing

27. ICANN Areas Needing Improvement 1)Public Relations- 72% 2)Internet Policing-68% 3)Internet Governance 35% 4)Policy Development-39% 5)Management of Internet Resources - 39%

28. ICANN's Future Involvement 1)The Future of the Internet 72% 2)Bridging the Digital Divide 55% 3)Investigation of Criminal Activities 50% 4)Research on Internet Activities 50% 5)Supporting Charitable Causes 33%

29. Analysis Good Survey Monkey is a good tool for the convenience of survey distribution and analysis Survey offered in English French and Spanish Lots of time for participation

30. Analysis: Negative Very low participation- Only 38 participants No proof that ALS's completed survey Wide variance in answers 30% drop off at 50% completion Unclear on the next steps or followup to what to do with the survey results

31. Thanks Thanks to all who added their comments and completing the survey Special thanks to Matt for posting the survey to Survey Monkey

32. Recommendations Longer period for survey review and completion Mechanism to vete the observations into the ICANN ecosystem Incentives for people to complete the survey Banner ad on ICANN to prompt people to complete the survey

33. Contact Information Glenn McKnight Mcknight.glenn@gmail.com Internet Crime Blog http://www.ecrimemonitor.wordpress.com http://www.ecrimemonitor.wordpress.com