1. EMOTIONAL MESSAGES

2. Principles of emotions and emotinal messages
Obstacles to communicating Emotions
Skills for Expressing Emotions
Skills for Responding to the Emotions of Others

3. PRINCIPLES EMOTIONS & EMOTIONAL MESSAGES

4. Emotions May Be Primary or Blended
Primary emotions are joy, acceptance, fear, surprise, sadness, disgust, anger, anticipation
Love, awe, contempt, aggressiveness are blends of primary emotions.
Negative emotions

5. Emotions consist of :
A physical part ( our physiological reactions)
A cognitive part ( our interpretations of our feelings)
A cultural part ( our cultural traditions influence on our emotional evaluations & expressions)

6. Emotions are communicated verbally and nonverbally
Emotional are always very strongly, sometimes only midly
Emotional feeling and emotional communication are two different things

7. Emotions Expression is governed by display rules
Different cultures, display rules govern what is and what is not permissible emotional comunication
Women talk more about feelings & emotions & use communication for emotional expression more than man ( Barbato & Perse, 1992)
Women are also more likely to express socialy acceptable emotions than are men (Brody,1985)

8. Emotions Are Contagious (Cappella & Schreiber,2006)
In emotion contagion emotions pass from one person to another;women are especially prone to this process

9. Emotional isolation refers to the situation in which a person has no intimate with whom to share emotion
In what ways might people seek to prevent or lessen emotional issolation ?

10. Theories of Emotions You experience You respond An Event occurs
physiologically
You experience
an emotion
An Event occurs

11. Theories of Emotions James – Lange Theory
You experience an
Emotion – joy
or sadness
You respond
physiologically
An Event occurs

12. Theories of Emotions Cognitive labelling theory
You interpret
this arousal; you
decide what you
Are experiencing
You respond
physiologically
An Event
occurs
You
Experience
The
emotions

13. Obstacles to communicating emotions
Societal and cultural customs
Fear of appearing weak or powerless
Inadequate interpersonal skill : lack of skill in expressing emotions.

14. Skill for expressing emotions
Understand your feelings and what made you feel this way
Describe your feelings as accurately as possible
identify the reasons for your feelings
anchor your feelings and their expression in the present time
own your own feelings
Ask for what you want
Handle your anger as appropiate

15. Anger Management
Self
Context
Receiver
Effect
Affermath
Messages

16. Anger Comunications Get ready to communicate calmly and logically
Examine your communication choices
Consider the advantages of delaying the expression of anger
Remember that different cultures have different display rules
Apply the relevant skills of interpersonal communications
Recall the irreversibility of communication

17. Skills for responding to the emotions of others
Look at nonverbal cues to understand the individuals feelings
Look for cues as to what the person wants is for someone to listen; don’t assume it’s to solve their problem.
Use active listening techniques
Empathize : see the situation from other person’s perspective. Ask yourself what the other person may be feeling
Focus on the other person. Avoid interpreting the situations from your experiences.
Remember the irreversibility communications.

18. Marie & Tom have been maried for several years
Marie & Tom have been maried for several years. Tom is extremely expressive, yelling one minute. Mary is nonexpressive. This difference is now causing problems.Mary feels Tom reacts impulsively without thinking her feelings. Tom feels is unwilling to share her life with him.
What skills do Tom and Mary need to learn.