1. Service with new technology Alexis Kahlmann & Erik Sörnäs Coor Service Management

3. Driving forces behind innovations within FM Emerging sustainabilty Evolving workspace, workplaces and -styles Maturing markets Improved talent management Rise of Big Data Claims on new technology: increase cost efficiency, quality and image!

4. Innovations in this presentation ●Non service specific ○Mobile devices ○SmartResponse QR ○Utilization measurements ●Soft FM ○SmartFlow ○Integrated ID-card management ●Hard FM ○Level meters for waste ●Industry specific ○Ultrasound technology at NKS | 4

5. Mobile devices and RFID technology are used to improve quality and increase efficiency ●Real time data capture on location ●Personalized work-instructions pushed out in real time ●Less duplication of work and smarter use of resources

6. Through SmartResponse, the service user can report problems with their own smart phone in an easy way ●Fault reporting through scanning of QR codes ●Simplified process leads to higher reporting ratio ●Improved quality at marginal cost

7. With wireless sensor technology, organizations can get information on utilization of desks and conference rooms ●~ 50 % utilization of offices on average ●Big potential savings in space reductio ●Trend towards activity based offices continues ●Provision of accurate and complete utilization information | 7 Firewall

8. SmartFlow enables a more efficient and personalized delivery of post ●Reduced postal volumes ●New office solutions ●New technology ●Efficient and personalized post delivery solution | 8

9. SmartFlow process Confidential - for internal use only Level 2 Level 1 Level E Level -1 Each letter / package is marked with a unique number that is communicated to the receiver The letters are placed in numerical order and is delivered to the delivery point Notifications are sent to recipients (via e-mail or SMS) Recipients get their mail at the delivery point The item will remain in the delivery point for a few weeks. Mailservice coor.com Recipients can change their personal settings via a personal login page Outgoing mail is also left at the delivery point

10. A photo station integrated with an automatic order flow makes the ID-management process more efficient ●ID-card management normally a manual and costly process ●Long lead times not unusual ●Automatic order management flow dramatically reduces cost and lead times | 10 Photo station Approva l Access Control Notificat ion Web form Card delivered

11. Level meters alert FM personnel when preset levels of waste, copy papers etc. are reached ●Work rounds on set intervals often pointless ●Level meters notify personnel at set levels when service is needed ●Better quality and improved efficiency | 11

12. Ultrasound-technique will be used at NKS hospital to monitor patients and optimize service flow ●BIM categorization of all building components ●Communication based on ultra sound receivers and tags ●Benefits both core business and support services | 12

13. | 13 For more information, please contact Alexis Kahlmann, 08 553 959 60, alexis.kahlmann@coor.comalexis.kahlmann@coor.com Erik Sörnäs, 08 553 952 74, erik.sornas@coor.comerik.sornas@coor.com