1. Technical Trainer © 2002 Bradley Lambert Inc. 1 LEVERAGING TECHNICAL EXPERTS: Give them Training Responsibility BRADLEY LAMBERT, INC. 6151 West Century Blvd. Suite 1110, Los Angeles, California 90045 Phone 310-670-1400 Fax 310-568-0681, www.bradleylambert.comwww.bradleylambert.com A_Technical_Expert.ppt

2. Technical Trainer © 2002 Bradley Lambert Inc. 2 TECHNICAL EXPERTS AS TRAINERS Technical Experts: Satellite Communications Information Systems Human Resources Communications Engineering Accounting Auditing

3. Technical Trainer © 2002 Bradley Lambert Inc. 3 WHY USE TECHNICAL EXPERTS AS TRAINERS Benefits: Technical experts have in- depth knowledge of the subject area which allows for:  Richer discussions  More complete answers to questions  Linkage of content to other areas Technical experts have:  Credibility with the audience  Enthusiasm about their specialty  Access to people at the top level of their expertise  Awareness of corporate systems and initiatives relative to their expertise Many technical topics cannot be delivered without a technical background

4. Technical Trainer © 2002 Bradley Lambert Inc. 4 WHY ATTEMPTS TO USE TECHNICAL EXPERTS FAIL Too Much Detail  Experts often go into too much detail for the knowledge level of the class which confuses participants and does not provide the information they need Poor Presentation Skills  Experts may have difficulty presenting technical content without using jargon, acronyms and technical termsLecture  Experts often lecture rather than involve participants in exercises and discussionsStructured  Experts tend to follow a predetermined structure rather than being flexible around the needs of the class participants Normal Job Suffers  Time spent in classroom takes the technical expert away from everyday tasks

5. Technical Trainer © 2002 Bradley Lambert Inc. 5 TECHNICAL EXPERTS AS SUCCESSFUL TRAINERS Develop Technical Experts to be Trainers by: Providing Support  Use Instructional Experts to develop presentation content and form Understanding the Needs of the Target Audience  Involvement in training development at the appropriate level for the target audience  Teaching -- provides opportunity to understand the needs of the target audience Training the Trainer  Observing a delivery of the class by an experienced facilitator  Participating in a Technical Train-the-Trainer session to develop facilitation and training delivery skills  Practicing training delivery with coaching and feedback  Co-teaching with an experienced facilitator

6. Technical Trainer © 2002 Bradley Lambert Inc. 6 WHEN TO USE TECHNICAL EXPERTS FOR TRAINING The topic is a specialized field such as:  Satellite communications  Budgeting  Customer Satisfaction Measurement There is unique company specific content such as:  6 Sigma quality required for all procured parts  Minimizing working capital requirements  Customer satisfaction index better than competition There is unique job specific content such as:  Techniques for identifying 6 sigma level quality  Improving personal productivity  How to relate the key drivers of customer satisfaction to process improvement Technical Experts Have the Greatest Impact as Trainers When:

7. Technical Trainer © 2002 Bradley Lambert Inc. 7 Total Cost Amount of Knowledge Transferred Development Cycle Technical Expert as Trainer vs. Advisor Relative Comparison 0100 To get reduce costs and get critical knowledge to the workforce quickly

8. Technical Trainer © 2002 Bradley Lambert Inc. 8 EXAMPLES Finance / Accounting  Classroom-based for application of knowledge  Computer Based Training (CBT) developed after content refined using Technical Expert’s voice and slides integration Satellite and Communication Technology  Classroom-based for job- specific content with frequent changes  Computer Based Training (CBT) for general knowledge targeting marketing and technical personnel

9. Technical Trainer © 2002 Bradley Lambert Inc. 9 Bradley Lambert, Inc Bradley Lambert, Inc. helps its clients Bradley Lambert, Inc. helps its clients:  Determine when their company’s technical experts can most effectively deliver training  Develop the skills of Technical Experts so training is successful www.bradleylambert.com