1. 應英四甲 498C0927 鄭沁瑜 應英二乙 4A0C0056 林芷瑄

2.  Gender: female  Age: …  Highest degree: National University of Tainan  Current company: National Museum of Tainan Literature  Location: Tainan  Job title: Guide  Job duties: guide and explain the facilities and culture in the museum  Years of working: 30 years

3.  Q1:Do you need to use English to commutate at work? How important is it for you to use English to communicate?  A:Yes, I think basic English communication is very important.  Q2:With what media and on what occasion do you use English to commutate?  A: I often use English in Face-to face enquiry to communicate with guests.

4.  Q3:What are the purposes of the communication?  A: The purpose of communication is to answer enquiries and introduction.  Q4:What language communication problems do you have?  A: At beginning, we misunderstood each other and we tried to use body language to solve the problem.

5.  Q5:What strategies and resources do you use to solve the problems?  A:I need to improve my English communicating skills through meeting more foreign tourists.

6.  Q6: What cross-cultural communication problems do you have? What strategies and resources do you use to solve the problems?  A: Keep asking other questions to make sure that we fully understand each other.

7.  Q7: How do you improve your language and cultural competence?  A: I will go to English cram school to take adult English communicating classes when I am free.

8.  Q8:What help you think the government, the society or the company should provide to help workers improve their English competence?  A:I think the government can provide free English course for us to learn English.

9.  Q9:What suggestion do you have for school English education?  A: The school should promote third language learning, like Spanish, France, etc. Because some people from non- English speaking country couldn’t speak fluent English, and that will cause problems in communication

10. TThis are the interior pictures of N ational Museum of Tainan Literature.

11. TThe End TThank you for your listening.