2. Racking System: Old shelving system: Keeps track of each room Property Management System (PMS) Customer database solution for hotels.

3. Selling the Property Making the Reservation in PMS Room Inventory Reservations Staff Reservations manager, sales agents

4. Door Services Bell Services Parking and Transportation Information and Arrangements Concierge

5. Greeting Check-In Registration Method of Payment Room Assignment Financial Tasks Guest Transactions: phone calls, minibar, movies, etc. Night Audit: daily transactions Checkout Bill Presentation Account Settlement Collecting Keys Processing Payment Updating Room Status

6. Rooms Division needs to handle: Key Control Privacy Surveillance Safe Deposit Boxes Emergencies

7. Pre-arrival Stage Arrival Stage Occupancy Stage Departure Stage