1. Our quality challenges 2006 - 2 examples Implement Self assessment - The KVIK model Identify competence of all employees – The Competence Spin

2. Implement Self assessment - The KVIK model

3. What is KVIK? A quality tool for Developing innovation and competence - Based on the Business Excellence Model KVIK was developed for public organizations wishing an overall assessment of their enablers and results The core of KVIK is a self-assessment tool which is used to learn more about our organization

5. Enablers Theme 1: Leadership –Provide direction for the organization - Developing mission, vision and values Theme 2: Strategy and Planning –Develop, review and update strategy and actions plans Theme 3: Human Resources Management –Identify, develop and use competence of employees –Involve employees by developing dialogue and co-management Theme 4: Partnerships and resources –Develop and implement key partnership relations –Manage information and knowledge Theme 5: Process and Change Management –Identify, develop and improve processes

6. Results Theme 6: Customer/citizen oriented results –Result of customer/citizen satisfaction survey –Other indicators of customer/citizen satisfaction Ex Complains and handling, waiting time Theme 7: Employee results –Results of employee satisfaction and motivation survey –Other indicators of employee satisfaction and motivation Ex Absence, staff turnover, participation in improvement activities Theme 8: Society results –Societal results –Environmental results Theme 9: Partnerships and resources –Overall goal achievement in terms of quality –Financial goal achievement and results

9. The self assessment process - 1 Decision –The employees will be included in the decision-making process –The Joint Consultative Communittee is a good starting point for the final decision to carry out Preparation –Self-assessment will be carried out in representative groups –The Group will be made up across professional and organizational boundaries –Each participant assing the strengths and areas for improvement of the organization within the 9 themes (using the Self-assessment booklet)

10. Theme 3: Human resources management

12. The self assessment process - 2 Consensus The purpose is: –All views and perception get used in order to create a consensus on the strengths and areas for improvement of the organization within the 9 themes –To provide at common basis for assessing where there is the greatest needs for improvements Prioritizing –Prioritizing the two or three areas for improvement that contribute most the organization’s result right now –Action plan for improvements

13. Identification of the employees competence A questionnaire with about 250 questions in 4 sections of competence (15-20 competence) 1.Purpose: The capability to understand the context you are a part of 2.Innovation: The capability to innovate and develop 3.Relation: The capability to relate and emphasize 4.Learning: The capability to transfer inputs (knowledge) into action

14. Competence Spin - The proces Purpose Competence Innovation Competence Relation Competence Learning Competence

15. Competence Spin To be used as a tool of dialogue in the employee development interviews Dark blue: Requests of the organization Light blue: Result of self assessment