1. Allison 2001 Charles Chambers Information Technology 2001 Tropical Storm Allison Recovery

2. Allison 2001 Time Line Saturday –flooding begins (1 A.M.) – IT team on campus –Additional IT staff arrive – pumping and power are critical –Institutional priorities are focused – Non-IT Sunday –Pumping of network node facilities begin –Power restored to UHS data center –Internet connection reestablished –713-743-1000 call center established –Systems and servers returned to service Sa 9 th Su 10 th M 11 th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d

3. Allison 2001 Time Line Monday, June 11th –WAN services restored except UHV –IP telephones activated in critical areas –Relocated some servers to Data Center Tuesday, June 12 th –Internet connectivity unstable due to ISP –Servers in Data Center grow by 20 –UHV network connection restored –Desktop assessment team inventories campus –Network teams inspect buildings for damage Sa 9 th Su 10 th M 11 th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d

4. Allison 2001 Time Line Wednesday, June 13 th –UH-CVN services restored, classes held. –Payroll processed –50% of phone system returned to service Thursday, June 14 th –Data backbone restored –Data connectivity to opened buildings –Order Equipment for Storm Solutions for Hofheinz Pavillion Sa 9 th Su 10 th M 11 th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d

5. Allison 2001 Time Line Friday, June 15 th –Majority of phone system restored Saturday, June 16 th –Equipment for Hofheinz Pavillion arrives, installed Sa 9 th Su 10 th M 11 th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d

6. Allison 2001 Time Line Sunday, June 17 th –Hofheinz Pavillion available 270 IP telephones 314 data ports IT support booth created Monday, June 18 th –University Re-Opens –First occupants moves into Hofheinz Pavillion Sa 9 th Su 10 th M 11 th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d

7. Allison 2001 Time Line Tuesday –Voice Mail system restored –Touch Tone Registration restored –Remainder of phone system restored Wednesday –Majority of SWB trunking problems corrected Sa 9 th Su 10 th M 11 th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d

8. Allison 2001 Time Line Thursday Friday –Reconfiguration of Hofheinz Pavillion network Sa 9 th Su 10 th M 11 th T 12th W 13th Th 14th F 15th Sa 16th Su 17th M 18th T 19th W 20th Th 21st F 22n d

9. Allison 2001 Technology Priorities Phone System Internet Connectivity Inter-campus Network Campus Data Network Interactive Video Network Data Center Operation Infrastructure

10. Allison 2001 Technology Priorities E-mail Web Site WebCT IVR for Registration/Records Payroll Financial Application Services

11. Allison 2001 Technology Priorities Inventory Repair Replacement Computers Data restores Desktop Computers

12. Allison 2001 Technology Priorities Used basketball pavilion Boxes became offices Basketball floor –became labs and cubicles Temporary Space - Holfheinz

13. Allison 2001 Holfheinz Pavillion 27 boxes Cisco IP telephony – 270 phones Switched data network –270 ports in offices –144 ports on basketball court –Over 100,000 feet of copper and fiber IT support booth –Voice and data network support –Desktop computer support From Basketball to Academics

14. Allison 2001 Recovery Resources Over xxx person hours (UH Staff) Loss and Business Resumption –Costs estimated in millions Over 250 IT related staff involved

15. Allison 2001 Lessons Learned Move IT facilities above ground Move generators above ground Flood doors on underground entrances Established plans helped... –The right people at the right places, making the right decisions was the key. Mobilize support efforts early –Food –Sleeping Quarters

16. Allison 2001 Heroic Efforts Pumps/Pumping Saving the Animals Getting Primary DID in service Internet Connectivity Holfheinz Pavillion

17. Allison 2001 How the Speedy Recovery Temporary fixes Great minds and enormous goals Dedicated staff Very long hours Multiple plans Quick vendor response Elimination of bureaucracy Communication of status and goals Central coordination point

18. Allison 2001 Starting Recovery Pumping and Power Starting pumping PGH on Saturday Moved pumps to animal lab (SR2) Sunday power restored to Computing Center Internet Connection –Reconfigured to computing center –Web and e-mail up first

19. Allison 2001 Recovery Partners Herculean efforts by all! –Pumping water –Removing damaged equipment –Designing and installing new systems –Power restoration UH Support –College volunteers –Facilities Vendor response was great! –Staff on site (over 100) –Rapid deployment of equipment

20. Allison 2001 Initial Impact Primary Technology Areas Affected –UHS Data Center –Network Node in PGH –Network Node in UCU –Headend Facility in Moody

21. Allison 2001 UHS Data Center Lost power No flooding or other damage

22. Allison 2001 Network Node (PGH) Services lost –Voice, data, video for UH –Internet and interactive video for all UHS Damage –Water 18 inches above raised floor –Power systems total loss

23. Allison 2001 Network Node (PGH) Telephone and Voice Mail Systems

24. Allison 2001 Network Node (UCU) Services lost –Voice network for 1/3 of campus –Trunk lines from SWB –High capacity circuits from SWB Damage –Telephone Switch corroded –Wire center destroyed 3600 stations

25. Allison 2001 Network Node (UCU) Telephone system

26. Allison 2001 Network Node (UCU) SWB Interface

27. Allison 2001 Network Node (UCU) Wire Center Frame

28. Allison 2001 Headend Facility (Moody) Services Lost –CATV Network

29. Allison 2001 Hofheinz Pavillion Home of “Phi Slamma Jama”

30. Allison 2001 Hofheinz Pavillion Wiring was pretty open…

31. Allison 2001 An wide shot view of the inner-city of Houston, Texas

32. Allison 2001 Flood waters invade the City with no Mercy

33. Allison 2001 Freeway Entrance ramp into downtown from the North

34. Allison 2001 Freeway Exit ramp

35. Allison 2001 A view of Allen-Parkway

36. Allison 2001 Raging waters in the Tunnel System Downtown

37. Allison 2001 Another view of the Tunnel System Downtown

38. Allison 2001 And...Another view of the Tunnel System Downtown

39. Allison 2001 Canoeing down HWY 59 near the Compaq Center

40. Allison 2001 A view of 1 of 3 of the Suspension Bridges that crosses over HWY 59 near the Compaq Center

41. Allison 2001 A view of the Houston’s Channel 11 - KHOU - Television Studio

42. Allison 2001 A view of Interstate Highway I-10

43. Allison 2001 Jet Sking in the flood waters on Interstate Highway I-10

44. Allison 2001 A view of a 3-way Intersection located at Allen Parkway and Sanford Street

45. Allison 2001 Here’s Who did it! CTS “Crew” at Storm Allison Luncheon