1. CEPEJ Activities on Court Performance

2. Activities of CEPEJ in the field of… Evaluation of Judicial Systems Evaluation of Judicial Systems Judicial time management Judicial time management Quality of justice Quality of justice Enforcement Enforcement Mediation Mediation Targeted co-operation Targeted co-operation

3. CEPEJ – recommends especially Evaluation of Judicial Systems – Report Evaluation of Judicial Systems – Report “Time Management Checklist“ “Time Management Checklist“ SATURN – European Uniform Guidelines for Monitoring of Judicial Timeframes (EUGMONT) SATURN – European Uniform Guidelines for Monitoring of Judicial Timeframes (EUGMONT) GOJUST – Guidelines on Judicial Statistics GOJUST – Guidelines on Judicial Statistics

4. CEPEJ – recommended indicators Type of case Cases pending on 1.1.2008 New cases initiated in 2008 Resolved cases in 2008 Cases pending on 31.12.2008 1Civil cases 1aLitigious divorces 1bDismissals

5. CEPEJ – recommended indicators Efficiency rate, Total backlog, Backlog resolution, Case per judge, Standard departure …

6. CEPEJ indicators – applied to TK I

7. CEPEJ indicators – applied to TK II

8. And what about the Quality?

9. Comprehensive court quality models The Netherlands: measurement system court quality and RechtspraaQ The Netherlands: measurement system court quality and RechtspraaQ Finland: Quality Benchmarks Rovaniemi Courts Finland: Quality Benchmarks Rovaniemi Courts

10. NL Quality indicators for evaluating courts (and judges): measurement system court quality Independence and impartiality Independence and impartiality Timeliness of proceedings Timeliness of proceedings Expertise of the judges Expertise of the judges Treatment of the parties at court sessions Treatment of the parties at court sessions Judicial quality Judicial quality Tested in three district courts (1999 – 2001) Tested in three district courts (1999 – 2001)

11. NL RechtspraaQ (2002) Normative framework; Normative framework; Quality regulations Quality regulations Measurement system for court quality Measurement system for court quality Measuring instruments: Measuring instruments: Court-wide positioning study Court-wide positioning study Client satisfaction survey Client satisfaction survey Visitation Visitation Audit Audit Other elements: Other elements: Complaints procedure Complaints procedure Peer review Peer review

12. Finland: Quality Benchmarks (2003) The process The process The judicial decision The judicial decision The treatment of the parties and the public The treatment of the parties and the public Promptness of the proceedings Promptness of the proceedings Competence and professional skills of the judge Competence and professional skills of the judge Organisation and management of adjudication Organisation and management of adjudication

13. Finland: Methods of evaluation Self-evaluation Self-evaluation Surveys Surveys Evaluation by a group of expert evaluators Evaluation by a group of expert evaluators Statistics Statistics Statement by the courts itself Statement by the courts itself In 2005 the courts received the European Crystal Scales of Justice Award

14. Thanks for your attention!