1. Leadership III: Delegating LEADERSHIP III STRATEGIES FOR SUPERVISORY SUCCESS

2. Leadership III: Delegating LEADERSHIP III n Situational Leadership n Delegating n Coaching n Discipline

3. Leadership III: Delegating OBJECTIVES n Define delegation. n Identify the: benefits of effective delegation. benefits of effective delegation. barriers to effective delegation. barriers to effective delegation. nine principles of effective delegation. nine principles of effective delegation. consequences of reverse delegation. consequences of reverse delegation.

4. Leadership III: Delegating OVERVIEW n What is Delegation? n Benefits of Delegation n Barriers to Delegation n Principles of Delegation n Reverse Delegation

5. SITUATIONAL LEADERSHIP n Directing n Coaching n Supporting n Delegating

6. INTRODUCTION TO DELEGATION Video

7. Leadership III: Delegating DELEGATION = The sharing of authority, responsibility, and accountability between two or more people

8. Leadership III: Delegating AUTHORITY = The right to make decisions and take action

9. Leadership III: Delegating RESPONSIBILITY = Having an obligation to make decisions and take action

10. Leadership III: Delegating ACCOUNTABILITY = Having to answer for results

11. Leadership III: Delegating DELEGATION TAKES PLACE WHENEVER SOMEONE ASSUMES RESPONSIBILITY FOR TASK(S) ASSIGNED TO AN INDIVIDUAL AT A HIGHER LEVEL.

12. Leadership III: Delegating LEADERSHIP = The process of influencing others toward the achievement of organizational goals Maximizing Subordinate potential through delegation

13. Leadership III: Delegating ACTIVITY 1 BENEFITS

14. Leadership III: Delegating BENEFITS FOR THE SUPERVISOR n More tasks in less time n Ability to concentrate on more critical issues n Increased unit morale n Increased unit productivity n More effective leadership n Better time management

15. Leadership III: Delegating BENEFITS FOR THE SUBORDINATE n Increased knowledge n Leadership development n Increased motivation n Better understancing of organizational goals n Self-esteem

16. Leadership III: Delegating BENEFITS FOR THE ORGANIZATION n Better time management n More effective use of human resources n Development of future leaders n Increased organizational effectiveness

17. Leadership III: Delegating ACTIVITY 1 BARRIERS

18. Leadership III: Delegating BARRIERS TO DELEGATION n Believe it is “wrong” n Fear of being “shown up” n Believing you can do it better/faster n Lack of confidence in subordinates n “Favorite” tasks n Control n Lack of self-confidence

19. Leadership III: Delegating BARRIERS TO DELEGATION n Believe it is “wrong” GETTING THE JOB DONE does not mean DOING IT ALL YOURSELF

20. Leadership III: Delegating BARRIERS TO DELEGATION n Believe it is “wrong” n Fear of being “shown up” EFFECTIVE LEADERS ARE COMMITTED TO MAXIMIZING THE POTENTIAL OF EACH SUBORDINATE

21. Leadership III: Delegating BARRIERS TO DELEGATION n Believing you can do it better/faster n Lack of confidence in subordinates n “Favorite” tasks ALL TASKS ASRE NOT EQUAL YOU DO THEM MORE OFTEN YOU MUST HELP SUBORDINATES GROW

22. Leadership III: Delegating EFFECTIVE LEADERS UNDERSTAND THE PROCESS OF DELEGATING 1.Delegate the right task 2.Delegate to the right person 3.Define responsibility 4.Delegate authority 5.Get agreement 6.Demand accountability 7.Establish feedback mechanisms 8.Provide for emergencies 9.Reward accomplishments

23. Leadership III: Delegating THE RIGHT TASK DO NOT DELEGATE n Supervisor-to-subordinate responsibilities n Confidential duties n High-risk tasks n The vital few (Examples?)

24. Leadership III: Delegating THE RIGHT TASK CONSIDER DELEGATING n Any routine task n A task you have been putting off n A task you have been wrestling with n An unexpected requirement n A “headache”

25. Leadership III: Delegating 1. DELEGATE THE RIGHT TASK n List all tasks n Evaluate each task for potential delegation n Select one or two

26. Leadership III: Delegating 2.DELEGATE TO THE RIGHT PERSON n Competence n Readiness n Self- confidence n Credibility

27. Leadership III: Delegating 3. DEFINE RESPONSIBILITY n What? n How much? n How well? n By whom? n With whom? n When? n Share knowledge of why. n Provide for appropriate training.

28. Leadership III: Delegating 4. DELEGATE AUTHORITY n The right to make decisions and take action n Specify limits Seek approval before taking action Seek approval before taking action Take action and report results Take action and report results Take action Take action

29. Leadership III: Delegating 5. GET AGREEMENT n Opportunity to accept or refuse n Acceptance = Commitment = Effort

30. Leadership III: Delegating 6. DEMAND ACCOUNTABILITY Having to answer for results

31. Leadership III: Delegating 7. ESTABLISH FEEDBACK MECHANISMS n Periodic feedback reports n Determine frequency based on: Complexity Complexity Importance Importance Subordinate competence Subordinate competence n Do not abdicate n Do not micro-manage n Tolerate differences

32. Leadership III: Delegating 8. PROVIDE FOR EMERGENCIES n Contingency plans n Remain interested but not nosy

33. Leadership III: Delegating 9. REWARD ACCOMPLISHMENTS

34. Leadership III: Delegating THE PROCESS OF DELEGATING 1.Delegate the right task 2.Delegate to the right person 3.Define responsibility 4.Delegate authority 5.Get agreement 6.Demand accountability 7.Establish feedback mechanisms 8.Provide for emergencies 9.Reward accomplishments

35. Leadership III: Delegating ACTIVITY 2 n EVALUATING THE DELEGATING PROCESS n SM DG-9 n Scenario 1, 2-5

36. Leadership III: Delegating REVERSE DELEGATION = When a supervisor accepts responsibility for a subordinate’s work

37. Leadership III: Delegating CONSEQUENCES OF REVERSE DELEGATION n Takes time away from required tasks n Rewards subordinate for unacceptable performance n Reduces leader’s credibility n Prevents subordinate growth and development

38. Leadership III: Delegating HOW TO AVOID REVERSE DELEGATION n Provide feedback n Provide training n Give it Back!!

39. Leadership III: Delegating THE PROCESS OF DELEGATING 1.Delegate the right task 2.Delegate to the right person 3.Define responsibility 4.Delegate authority 5.Get agreement 6.Demand accountability 7.Establish feedback mechanisms 8.Provide for emergencies 9.Reward accomplishments

40. Leadership III: Delegating DELEGATE FOR SUCCESS n Know yourself n Know your subordinates n Follow the rules n Take your time n Believe you can!

41. Leadership III: Delegating “When the best leader’s work is done, the people say: ‘We did it ourselves!’” Lao-Tsu