1. Zack Goodwin U.S. Department of Education NYSFAAA Regions VI and VII, June 19, 2015 Elmont, NY FSA Systems and the User ID

2. Agenda High level overview of major FSA systems − Production systems − Administrative systems − Relationships between systems FSA ID and password − Demonstration of ID creation (if desired) − Issues and technical support 2

3. Principal FSA Systems 3

4. Principal systems Central Processing System (CPS) Common Origination and Disbursement (COD) National Student Loan Data System (NSLDS) Grant Management System (G5) Student Aid Internet Gateway (SAIG) Participation Management System (PM) and the Access and Identity Management System (AIMS) Postsecondary Education Participants System (PEPS) 4

5. Required electronic processes To be in compliance with the administrative capability requirements of 34 CFR 668.16(o), a school must: Use the E-App to submit and update the school’s eligibility information: eligcert.ed.gov Enroll in the Student Aid Internet Gateway (SAIG): fsawebenroll.ed.gov Use FAA Access or its SAIG mailbox to exchange FAFSA data with the Department’s Central Processing System: faaaccess.ed.gov/FOTWWebApp/faa/faa.jsp 5

6. Use the COD website or its SAIG mailbox to exchange award and disbursement data for Pell Grants, TEACH Grants, Iraq and Afghanistan Service Grants, and Direct Loans: cod.ed.gov Use the eCampus-Based (eCB) System to file the FISAP application and report: cbfisap.ed.gov Submit to the National Student Loan Data System (NSLDS) the school’s Federal Perkins Loan data, student enrollment records, overpayment information, NSLDS transfer student monitoring records, and Gainful Employment program records (if applicable): nsldsfap.ed.gov/nslds_FAP/default.jsp Required electronic processes 6

7. Electronically submit the school’s annual compliance and financial statement audits and any other required audits: ezaudit.ed.gov Manage Title IV funds for drawdowns and refunds using the Grant Management System: g5.gov Use SAIG or the Default Management website to receive its draft and official cohort default rate data electronically: ifap.ed.gov/DefaultManagement Use the Information for Financial Aid Professionals (IFAP) website: ifap.ed.gov Required electronic processes 7

8. Creates and updates student records from FAFSA applications & corrections Performs matches and edits to determine student eligibility and ensure accuracy Calculates Expected Family Contributions (EFC) and selects applications for Verification Exchanges data with students, schools, state and federal agencies, and other FSA systems − Student demographic data sent to COD and NSLDS − PEPS school code information sent to the CPS Central Processing System 8

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10. Common Origination and Disbursement Accepts origination and disbursement records for: − Pell Grants − Iraq and Afghanistan Service Grants − TEACH Grants − Direct Loans Performs subsidized loan usage (150%) calculations 10

11. Common Origination and Disbursement Schools may send and receive student records in batch − Edits in place to accept, correct, or reject records − System generated responses − Funding information transmitted to and from G5 Schools may also utilize the COD website for reports and single record submissions − Direct Loan Origination Tool − Entrance/Exit Counseling − Master Promissory Notes and credit checks 11

12. COD: StudentLoans.gov 12

13. COD sends to and/or receives data from: Schools via SAIG Credit bureaus G5 NSLDS − Award and disbursement Information − Exit counseling results − SULA usage Servicers CPS PEPS Common Origination and Disbursement 13

14. National Student Loan Data System The National Student Loan Data System contains disbursement data for Title IV loans and grants, as well as: − Grant overpayment data − Student enrollment status information − Exit counseling information − Transfer monitoring information − Institutional cohort default rate information − Gainful employment information − SULA (150%) loss of interest subsidy NSLDS provides an integrated, life-cycle view of Title IV aid − Accessed by Financial Aid Professionals, students, lenders, guaranty agencies, and State agencies 14

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16. Grant Management System Grant Management (G5) is a delivery system that supports program award and payment administration Schools may use G5 to request payments, adjust drawdowns, and return cash G5 provides continuous access to current grant and payment information, such as authorized amounts, cumulative drawdowns, current award balances, and payment histories G5 receives program funding level data from COD and returns to COD cash draw and return data 16

17. Student Aid Internet Gateway SAIG is a private, wide area network (WAN) that serves as a store-and-forward file transfer service between FSA systems and their many end users It is the secure mechanism used by FSA and the financial aid community to transfer files over the internet. SAIG is used to exchange batch files containing services enrollment and organizational information with other FSA systems Institutions wishing to sign up for an SAIG mailbox must do so via the Participation Management (PM) system at fsawebenroll.ed.gov 17

18. Student Aid Internet Gateway Organizations enroll individuals as Destination Point Administrators (DPAs) in the SAIG DPAs are assigned Destination Points (TG numbers or mailboxes) that receive and transmit data for various Title IV student aid program systems such as CPS, COD and NSLDS Files are exchanged using message classes, which help to define and describe the contents of the file 18

19. EDConnect − Windows-based file transfer protocol (FTP) program that enables users to send and receive Federal Student Aid information electronically EDExpress for Windows − With EDExpress schools can manage Title IV student financial aid application data, package awards, and exchange origination and disbursement data with COD Student Aid Internet Gateway 19

20. Participation Management System Primary system for enrolling in and modifying batch and online services for Federal Student Aid (FSA) partner organizations and their users PM’s support of the FSA services enrollment process requires it to interface with eight other FSA systems to exchange user enrollment data and ensure access FSA systems in a timely manner 20

21. Participation Management System 21

22. Access and Identity Management System AIMS is FSA’s security solution that manages access to the online elements of systems AIMS allows users of FSA systems to log in using their FSA User ID, password, and their TG mailbox number (where applicable) Participation Management is still the system of record for user services entitlements information PM interfaces regularly with AIMS to provide AIMS with high level entitlements data for individual users of online services that are authenticated through AIMS (such as NSLDS Online, COD Online, EDConnect, FAA Access, PM and others) 22

23. Postsecondary Education Participants System FSA’s management information system of all organizations that have a role in administering student financial aid and other Higher Education Act programs PEPS maintains eligibility, certification, demographic, financial, review, audit, and default rate data about schools participating in the Title IV programs 23

24. Use the E-App to submit and update the school’s eligibility information: eligcert.ed.gov Check the status of your application Display and print your Program Participation Agreement (PPA) and Eligibility and Certification Approval Report (ECAR) Postsecondary Education Participants System 24

25. E-Resources Information for Financial Aid Professionals (IFAP) IFAP (ifap.ed.gov) is your link to official guidance on FSA program requirements, including the annual FSA Handbook and ongoing updates in the form of Dear Colleague Letters and Electronic Announcements FSA Download FSA Download (fsadownload.ed.gov) is your source for all ED-developed software along with User Guides and Technical References for FSA systems and required file formats 25

26. Information for Financial Aid Professionals 26

27. The FSA ID 27

28. Introducing the FSA ID FSA has adopted the best practice of using a username and password instead of personal information − Requires users to enter less information (2 fields instead of 4) − Provides more secure access to user’s information − Links to the PIN information during registration − Allows users to update personal information such as last name changes without applying for a new FSA ID − Effective as of May 10, 2015 The FSA ID modernizes access to FSA systems for students, parents and borrowers The FSA ID modernizes access to FSA systems for students, parents and borrowers 28

29. Introducing the FSA ID To comply with the Children’s Online Privacy Protection Act (COPPA): − The FSA ID is not available to applicants under the age of 13 − Children aged 12 and under must file a COPPA-compliant FAFSA Lisa.D.Washington@ed.gov 202-377-3889 29

30. Login or Registration Create an FSA ID User Clicks to log in or to create an FSA ID FSA ID is also directly accessible at fsaid.ed.gov 30

31. Create Account – Username / Password Instructions / Explanation Help icons 1.Enter and confirm your email address 2.Create and confirm your password 3.User selects whether they are 13 or older 4.Click Continue Show Text available for masked fields Password criteria 31

32. 32 Create Account Completed example

33. Create Account – Personal Information Instructions / explanation and progress bar 1.Enter your Social Security Number, date of birth and name 2.Click Continue Detailed help and FAQs Click Spanish for information in Spanish 33

34. Create Account – Link PIN 1.Enter PIN 2.Click Verify OR 3.Click Forgot My PIN 34

35. Create Account – Forgot PIN 1.Enter the Answer to your PIN Challenge Question 2.Click Continue OR 3. Continue without linking your PIN 35

36. If you already have a PIN… Linking your PIN allows you to: − Link your Social Security Administration (SSA) Match information − Transfer your address and contact information from the PIN database Linking your PIN is not required − Will necessitate a new SSA Match (1-3 days) − Will necessitate entering your contact information 36

37. Create Account – Profile Information 1.Review and confirm that the information transferred from PIN is correct 2.Add any additional contact information 3.Click Continue 37

38. Create Account – Challenge Questions 1.Select and answer challenge questions 1 and 2 2.Create and answer questions 3 and 4 3.Provide a date for question 5 4.All questions and answers must be unique 5.Show text reveals masked fields 6.Click Continue 38

39. Completed Example 39

40. Create Account – Terms and Conditions 1.Review and confirm your information 2.Read Terms and Conditions 3.Click Accept Terms and Conditions box 4.Click Continue 40

41. Create Account – Email Verification A confirmation email will now be sent to the email address you provided. In this email, there is a secure code. 1.Enter the secure code 2.Click Continue Verifying your email address is optional but provides added security and additional functionality: Use your email address as your Username for login Use your email instead of answering challenge questions for Forgot Password and Forgot Username 41

42. Create Account - Confirmation Congratulations!!! You have now created an FSA ID. You can use the FSA ID to log on to FSA’s websites. 42

43. Edit Your FSA ID 1.Enter your Username or verified email address 2.Enter your password 3.Click Continue 43

44. Edit Your FSA ID Instructions / Explanation with links to: Edit My FSA ID Edit My Challenge Questions Change My Password Disable My FSA ID Notes: Passwords expire every 18 months Disabling your account is an excellent way to protect your account from fraud while you are abroad or will not be applying for aid for an extended period 44

45. Account Information - View 1.Change any information in these fields 2.Click Continue 45

46. Forgot Username or Password Click on either Forgot My Username or Forgot My Password 46

47. Forgot Username or Password The are two options for retrieving your username or password. A secure code can be emailed to you for access or you can answer three challenge questions. 47

48. Forgot Username or Password 1.Enter the answers to your three Challenge Questions 2.Click Verify 1.Enter the answers to your three Challenge Questions 2.Click Verify 48

49. Common Issues Creation of an FSA ID for another individual − Parent for student / student for parent Use of same email address for different IDs Failure of Social Security Administration match ‘Trailer’ spaces 49

50. Help! 50

51. Help! Electronic Announcement, May 4, 2015 − “How to Create an FSA ID” guide Electronic Announcement, May 22, 2015 − Helpful hints 51

52. Help! Federal Student Aid Information Center (FSAIC): 1-800-4-FED-AID (1-800-433-3243) − Escalation may be required to the FSA ID team Web chat at www.FAFSA.gov − Help → Contact Us 52

53. Thank you! Zack Goodwin zachary.goodwin@ed.gov 617.289.0051 53

54. We Appreciate Your Feedback To ensure quality training we ask all participants to please fill out an online session evaluation: https://www.surveymonkey.com/s/ZacharyGoodwin This evaluation tool provides a means to inform us of areas for improvement, and to support an effective process for listening to our customers. Additional feedback about training can be directed to annmarie.weisman@ed.gov. 54

55. Department of Education Contacts Region II Training Officers (New York/New Jersey) Zack Goodwin zachary.goodwin@ed.gov 617.289.0051 Nautochia Webb nautochia.webb@ed.gov 646.428.3758 55

56. Department of Education Contacts Research and Customer Care Center 800.433.7327 fsa.customer.support@ed.gov Reach FSA 855.FSA.4FAA -- 1 number to reach 10 contact centers! Campus Based Call Center eZ-Audit COD School Eligibility Service Group CPS/SAIG Foreign Schools Participation Division NSLDS Research and Customer Care Center G5 Nelnet Total & Permanent Disability Team 56

58. Website References PEPS:eligcert.ed.gov SAIG: fsawebenroll.ed.gov/ (enrollment) saigportal.ed.gov/tdcm (file transfer) fsadownload.ed.gov (software) CPS:faaaccess.ed.gov/FOTWWebApp/faa/faa.jsp COD:cod.ed.gov NSLDS:nsldsfap.ed.gov/nslds_FAP/default.jsp G5:g5.gov FISAP:cbfisap.ed.gov Audits:ezaudit.ed.gov Defaults: ifap.ed.gov/DefaultManagement IFAP:ifap.ed.gov 58

59. Website References FSA ID:fsaid.ed.gov StudentAid.ed.gov/fsaid 59