1. Introduction to Newlon Residents Forum 2 nd September 2015

2. Introductions Domenico Fusco Operations Manager Lily Maycock Resident Liaison Officer Chris Graham Partnering Director

3. Delivery Team Structure

4. About Wates – family legacy About Wates – Services About Wates – Commercial Head, Social Heart About the Partnership – The basics About the Partnership – 7 Promises to Newlon About the Partnership – Community Investment If you want to know more – Contact Any Questions Contents

5. About Wates

6. About Wates – Family legacy Wholly family owned – 4 th Generation Established in 1897 Turnover £1.6bn 16 Offices in the UK 2600 employees in UK Mulberry Harbour Construction for D-Day Landings

7. Wates ConstructionWates Smart Space Wates DevelopmentsWates Living Space About Wates - services

8. About Wates - Commercial Head, Social Heart Building Futures Programme Supporting Social Enterprises Community Day £8m in charitable donations since 2008 Community Portal

9. About the Partnership

10. About the partnership – The basics Scope: Responsive repairs Void Properties Cyclical Maintenance 2016 Planned Maintenance 2017 All subject to performance KPIs Duration: 5yrs + 5yrs subject to performance Commenced: 3 rd August 2015 * Partnership: Joint branding Office Co-location Aligned objectives Service focused

11. About the partnership – 7 Promises to Newlon 1)Guaranteed seamless mobilisation 2)Increased customer satisfaction 3)Integrated IT systems to streamline processes 4)Work collaboratively to find the best operational model 5)Provide jobs, apprenticeships, and training for Newlon customers 6)Collect data to inform & improve service delivery 7)Deliver excellent customer service

12. About the partnership – Community Investment NoCommunity Investment ActivityTargetTotal 1Provide new apprenticeship places3 / year15 / 5 years 2Building Futures Programmes (15 people)1/ year75 people / 5 years 3Engage a Social Enterprise1/year5 SE’s / 5 years 4Work experience placements (2 weeks)2 / year20 weeks / 5 years 5Pre-employment workshops (15 people)4 / year300 people / 5 years 6Careers Fairs3 / year15 Fairs / 5 years 7Community Day1 / year5 / 5 years 8World of Work tours (12 people)3 / year180 people / 5 years 9School Art competition1 / year5 / 5 years 10Fundraising for local charity£2000£2000/ year All of the above are monitored monthly with Newlon Fusion to monitor progress

13. Domenico Fusco Operations Manager Domenico.Fusco@wates.co.uk 020 8267 7760 For further information contact: If you want to know more ………..

14. Any Questions?