1. How Customers Develop Factiva Products Ann Lee Special Libraries Association June 13, 2000

2. Customer as Product Developer Incorporating customer input into the design process How our customers have implemented creative solutions A new career for info pros

3. Destination Sites Reuters Business Briefing Dow Jones Interactive Factiva Integration Factiva Developer Server Software Factiva Links RBB Select Factiva Publisher

4. CONSTRUCTION JUSTIFICATIONDEFINITION ARCHITECTURE DESIGN TESTINGLAUNCH SUCCESS REVIEW FACTIVA Product Development Process PRODUCT RE-EVALUATION IDEA GENERATION Methods of Work

5. How Do We Collect Customer Input? Individual research interviews globally Field observations of users Usability testing of new product concepts Continuous loop

6. How we choose participants Various professional roles Users of different products All vertical markets represented Geographically diverse

7. Monitoring the Market Evaluations of current products globally Forecasts web access industry trends business climate -- flatter orgs, e.g.

8. What is important to users? Speed/response time/performance Post-processing of results User administration Company searching should be easy

9. What is important to users? One product that works for all levels Clear, simple labels for global audience Allow for customization Integrate content different types of sources internal and external

12. Factiva Integration Factiva Publisher

13. User Interface Default View Sneak Peak Factiva Publisher Back

14. Info Pro as Product Developer Greater choice of products Component-based purchases Customized for their environment Opportunity: not limited to out-of-the-box

15. Back

17. Factiva Developer Objects

18. Back An Example of DJIs Content Objects at work

19. Info Pro as Product Developer Definition of results User needs Working with vendors Justification Implementation Evaluation