1. The South Pacific Tourism Organisation Welcomes you to a workshop on the SPTO Tourism Toolkit www.PacificToolkit.org Workshop 29 and 30 November 2005

2. Introductions Facilitators: Simon Milne Carolyn Nodder Participants: ……………….

3. Terms of Reference Assess training needs of SME owners and managers (including entrepreneurs yet to start a business) Review existing training materials Create a marketing and management module to help meet training needs – drawing on existing resources where possible Regional workshop Implementation and review

4. Training Needs Analysis The in-depth interviews identified the following core areas of training need: marketing; management - HR, accounting, finance etc; information technology use and application; greening business; developing cultural/sense of place product elements; networking and alliance development; how the tourism industry ‘works’

5. Training Needs Analysis training providers are not able to satisfy entirely the demand for training from the owners and managers of tourism SME a gap between high-end, longer duration, university courses & basic courses on business start up. Hard to find resources that can assist in the growth phase of SME difficult to access up-to-date and inexpensive training on a regular basis

6. Training Needs Analysis SME Start Ups ‘Good Ideas’ No experienc e Experie nced, establis hed operato rs Sustain ed growth Advice on basic busines s start-up (genera l) University providers (degrees) Basic staff training GAP

7. Training Needs Analysis  The internet represents the best tool to provide ongoing background information for both trainers and managers/owners alike.  The internet offers the best way to supplement less frequent face-to-face training.

8. Training Needs Analysis Training materials need to be “alive” and exciting. Many prefer case studies. Benchmarking and learning from others is important. A willingness to share experiences and knowledge. Complexities: language, inner/outer island “if you don’t provide free access we probably won’t use it”

9. 159 Responses

10. 39% previous training (N = 67) Sort of previous formal training………

11. Other sources of info. that respondents use to help their business Other sources of knowledgen=159 % Books6641.5 Internet9861.6 Other business operators11270.4 Family and/or friends7849.1 Tourism organization and industry newsletter10465.4

12. Marketing and attracting visitors

13. Managing Business, money, and people

14. Culture and Sense of Place

15. Environmentally friendly business practices

16. Information Technology training areas

17. Networking, communicating and collaborating

18. How tourism industry works

19. On-line Toolkit SME Start Ups ‘Good Ideas’ No experienc e Experie nced, establis hed operato rs Sustain ed growth Advice on basic busines s start-up (genera l) University providers (degrees) Basic staff training SPTO Toolkit