1. Helsinki University of Technology Lifelong Learning Institute Dipoli TKK Dipoli TKK - university of excellence in adult education 2007-2009

2. Lifelong Learning Model of TKK Dipoli 3LUC Kick-of Meeting 9.11.2006 Zagreb Heikki Hallantie, Development Expert

3. TKK Dipoli Separate institute of TKK (Helsinki University of Technology) Academic level further education, especially MSc (Tech.) Development projects Congress services Personnel 110 Budget 12 MEUR Students 7000 Training events 340 TKK - university of excellence in adult education 2007-2009

4. Training Provision of TKK Dipoli Open courses –seminars –short courses –long courses and development programmes Tailored training –based on order –planned together with customer –development programmes to improve competencies in organisations Development projects including training –combination of funding resources

5. Areas of CE at TKK Dipoli Professional Development programmes ICT-training Quality and processes Transportation system planning Teaching and Learning Development Geographic Information Systems Service business management Project management Construction and property management Electronics, information and communication technology Industrial rights and patents Knowledge management and communications Industrial management Productivity, innovation, research and development Security and Safety Management Labour market training Social responsibility and sustainable development

6. Customers at TKK Dipoli Industry branch or cluster –Built environment, –ICT/ Software companies (SME) Organisations –Employment Authorities –Large companies, SMEs –Professional organisations –Educational institutions –International organisations Professionals in –Geodesy, geography –Industrial, IPR etc… –Production –Product development –Information and communication –Security –Researchers Individuals –Engineers (MSc) –persons in similar functions

7. Examples of Training Programmes Radical innovations - from Technology to Product and Service Ideas Global ICT Professional - internationalisation programmes Master of Project Management Producer of Network Services – How to Manage Production Entities Knowledge management From Product Idea to a Commercial Product Usage Security and Acquisition of Information Systems’ Services Management of continuity of Business Operations Diploma in Operations Management From Industrial Enterprise to Service Enterprise Diploma in Project Development MOB - Changing Business of Mobile Operator ChangePro - Niche Training for ICT Competence Needs Building Developer Programme OsaajaINNO and InnoForum -programmes (building/construction) Visualisation of Geoinformation Development and Specialisation Programme for Traffic System Work TKK Dipoli is an international meeting point and an innovative developer of working life. Come and join the others, get networked!

8. Mode of Operation Learning communities and learnersLearning service providerLearning content producers Changes in working environment and knowledge need Production and distribution of Learning services Know-how Feedback and needs Learning elements Need Learning elements Need Combining learning Learning content producers outside TKK Technology services TKK Dipoli TKK Experience and expertise

9. Course and Learning Structure MOD 1 MOD 2 MOD n Team or Individual Project Work Interaction Pre-assignments Work and working enviroment … ….. ”Alumni” activites

10. Evaluation Process ”Alumni” activites MOD 1 MOD 2 MOD n Interaction … Pre-assignments Work and working enviroment.. Self- assessment Intermediate evaluation Final assessment of impact 6 months Steering group Phase 1 Phase 2 Phase 3 Team or Individual Project Work

11. Web-based learning support Embedded Learning at TKK Dipoli Web-based learning support Online discussions bulletin board pre-materials team assignments (in team-rooms) seminar hand-outs (virtual folders) Discussion continues Pre- materials Development project work Team Assignment Face-to-face learners meet the experts learners meet learners interaction tutors learners admin. MOD 1 2…3 day seminar Face-to-face MOD 1 2…3 day seminar Face-to-face MOD 2 2…3 day seminar Face-to-face MOD 2 2…3 day seminar Face-to-face MOD 3 2…3 day seminar Face-to-face MOD 3 2…3 day seminar Face-to-face

12. Evaluation Methods and Quality Strategic objectives Identified learning needs Training objectives Evaluation feedback steers the process Summative evaluation Formative evaluation Evaluation of learning learning objectives learning diaries, digital portfolios Steering group Expert assessment feedback evaluation sheets reports, project work

13. Service Development Process Identify customer need Map resources Choose training concept Resource & Make agreements Design detailed plan Deliver Collect feedback Evaluate Follow- up impact Project Management Individual project/ training programme Markkinointi, viestintä ja myynti Definition Communication, marketing and sales Improve or kill

14. CRM-tool Marketing register Bluebook Targeted marketing and sales actions refreshment Nesenta Ratekoulutus Occasionally Sales and Marketing !! Company Org. Professional group