1. Stephen Leather Appletree Medical Practice Duffield
Practice Management
Stephen Leather
Appletree Medical Practice
Duffield

2. What background/ skills does a successful practice manager need to have?
Educated to degree level standard
Evidence of a commitment to continuous professional development
Financial management experience, including accounting experience and proficiency with spreadsheets
Business management experience, with knowledge of human resource legislation
Experience of managing and leading multi-disciplinary teams
Experience of working in teams and promoting a team spirit
Experience of dealing with the general public
Good all round management skills with respect to financial management and human resources
Knowledge of payroll, PAYE, NI and pension schemes
Advanced numeracy, oral and written communication skills
Appropriate IT skills and computer literacy, including working knowledge of MS Office software

3. What background/ skills does a successful practice manager need to have?
Excellent interpersonal skills, including the ability to lead, motivate and manage a team
Change management
Good time management
Negotiating ability and conflict management
Pleasant, articulate with good sense of humour
Leadership skills, including excellent people management skills
Ability to work as part of an integrated multi-skilled team
Discretion and adherence to the need for strict confidentiality
Diplomacy, including the ability to manage conflict
Adaptable and innovative
Strategic thinking with vision and drive
Self-motivated, organised and resourceful
Empathy for the healthcare / public service environment

4. Job description Job Title: Practice Manager
Accountable to: The Partners
Responsible for: All members of staff
Purpose of Job: To ensure the provision and development of a high quality patient service within a safe, efficient and effective working environment. Providing significant management and leadership skills for the Practice within the priorities of the NHS Executive.
Responsibilities to include: Human Resources; Practice Organisation/Strategic Planning; Finance; Patient Services; Premises – including Health and Safety, Equipment and Purchasing; IM&T.

5. For example: Monthly financial reports
Annual staff performance appraisal
Patient Participation Group
Strategic business plan
Over seeing change projects
New clinical system
Building extension
New telephony
Supplier relationships
Community relations
Manage the partners!

6. Appletree organisation structure