1. BA 471 Management Information Systems Organizations, Process Engineering & Productivity

2. Organizations, Process Engineering & Productivity Organization Structures Hierarchical Flat Advantages and disadvantages?

3. Organizations, Process Engineering & Productivity  Other Types Matrix Management Virtual Teams MANAGER ANALYSTPROGRAMMERTESTERPROGRAMMER PROJECT MANAGER

4. Organizations, Process Engineering & Productivity  IT Organization Structure Role of the CIO Departments, their missions  Operations Customer Support “Trains on Time” (Availability) Operating System Support  Development / Applications  Testing  Network  Design Authority/ Architect  Enterprise Systems (GIS, ERP, etc.)

5. Organizations, Process Engineering & Productivity  IT Organization “Close Friends” Vendors Business users Procurement / Purchasing Finance All part of the Value Chain

6. Organizations, Process Engineering & Productivity  Value Chain: A series of interdependent activities that increases the value perceived by the customer. “Perceived value”: Lower price, better service, quality, uniqueness How does IT/IS add to the Value Chain?

7. Organizations, Process Engineering & Productivity  “Business Users” IT Role Subject Matter Expertise (SME) Approve spending Monitor progress Call for help Test (“User Acceptance” testing) Accept, promote, understand change

8. Systems Theory and Thinking  Systems Development “Life Cycle” PhaseActivity InitiationDiscover, investigate problem; set goals PlanningStart planning; get money RequirementsAnalyze what's needed; write it down DesignDetermine how to meet what's needed Implementation/ ConstructionCreate, acquire, install TestVerify system meets goals, requirements Maintain Monitor, repair, evaluate, adjust, "care and feeding"

9. Systems Theory and Thinking  Business Professionals & the Life Cycle PhaseAccountable Participants InitiationBusiness "users" with IT PlanningBusiness users RequirementsBusiness users with IT DesignIT with business users Implementation/ ConstructionIT alone TestIT with business users MaintainIT with business users

10. Organizations, Process Engineering & Productivity  Process definition: “A set of logically related tasks performed to achieve a defined outcome.” -- Stairs and Reynolds

11. Organizations, Process Engineering & Productivity Process Engineering and Change  Why change?  Why re-engineer process? Case Study: Canine Clinic Office Process (Process analysis and re-engineering)

12. Organizations, Process Engineering & Productivity  Productivity and Process How are processes improved by the use of technology? Challenges of making improvements to process

13. Organizations, Process Engineering & Productivity Productivity, process improvement and technology --  The $64 million question: Does investment in IT correlate with higher levels of output?

14. Organizations, Process Engineering & Productivity  The Productivity Paradox

15. Organizations, Process Engineering & Productivity  Computers as change catalysts “Productivity” expected Challenges of measuring productivity  What has to happen to make technology investments boost productivity?  How long does it take to show a return?

16. Organizations, Process Engineering & Productivity  So … What’s YOUR role as a future business professional in productivity gains as a result of IT investment? Answer from these perspectives  Marketing  Finance  Management