1. SME Think Big event 17 May 2011

2. 2 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.  New York Event + Webcast  Press Events in UK & Germany  EMEA Registrations @ 16 May: – Partners: 690 – Analysts: 9 – Press: 2 – Employees: 74 London Media attendees:  Computer Business Review, Steve Evans  V3.co.uk, Dan Worth  Lawrence Latif, The Inquirer  Sam Trendall, CRN  Alex Scroxton, MicroScope  Alex Pullin, IT Europa  Nigel Sergent, Comms Dealer  Will Garside, Channel Pro  Gérard Clech, ChannelInsider.fr Munich Media attendees:  Juergen Hill, Computerwoche  Peter Pernsteiner, Computern im Handwerk  Ulrike Wendel, Computer Reseller News  Markus Kien, Funkschau  Michael Eckert, TecChannel.de  Harald Karcher, Freier Jounalist  Sylvia Lösel, IT – Business  Waltraud Ritzer, Telecom Handel 2 SME Launch – Update 2

3. 3 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. SME Launch – Webcast Replay https://avaya.reg4events.com/events/bin/?op=dR&eventid= 404088 3 3

4. 4 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. SMEs: Where Are They? And Where Are They Spending The Most? IDC: WW 2010 Share of SMEs & SME IT

5. 5 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Importance of SME to European Economy  99.8% of European businesses are <250  58% of European economy generated by SME’s  Source: EuroStat

6. 6 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. What Makes Avaya Relevant in SME Serving Over 30 Million* SME Users WW Avaya passed 200,000 th IP Office customers Proven to have the right solution, customised to user needs Real results that SMEs rely on Avaya every day Serving Over 30 Million* SME Users WW Avaya passed 200,000 th IP Office customers Proven to have the right solution, customised to user needs Real results that SMEs rely on Avaya every day Single, SME Solution – Highly Efficient One platform – enables smallest businesses to grow in scale & capabilities The industry’s best investment protection and TCO for this segment Advanced capabilities for mobility, conferencing, UC, CC, video and more Single, SME Solution – Highly Efficient One platform – enables smallest businesses to grow in scale & capabilities The industry’s best investment protection and TCO for this segment Advanced capabilities for mobility, conferencing, UC, CC, video and more Committed To The World’s Best Partners & Customers Supporting trusted partners to deliver customized solutions affordably, locally Supporting & collaborating with SMEs to deliver successful results Committed To The World’s Best Partners & Customers Supporting trusted partners to deliver customized solutions affordably, locally Supporting & collaborating with SMEs to deliver successful results * Dell Oro – 2011 Almost 50% more than nearest competitor * - Source: Dell’Oro

7. 7 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya Has A Leadership Position #1 Globally and in EMEA Includes Traditional Key/Hybrid, IP-PBX Small, Hybrid IP-PBX Small Calendar Year Small Platform Revenue & Line Totals - Dell‘Oro Group Other vendors in the study: Cisco, IBM, Interactive Intelligence, Mitel, ShoreTel, NEC, Microsoft, Siemens, Alcatel and Aastra * Dell Oro – Revenues 4Q 2010 – Mar 2011 #1 Worldwide - SME Systems 19.5% Market Share (Dell Oro Revenues Calendar 2010)* “Positive” Gartner Marketscope UC (Western Europe)

8. 8 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Avaya IP Office Today Great Opportunity for SME Channels 8  Single, modular platform – from 5 to 1,000 users  Serves entire SME segment, as they grow  No fans, No moving parts.  Software, not idle hardware, delivers resiliency  Browser-based user solutions  170+ compliant applications via Avaya DevConnect  Enables video for small business workgroups  Enriches mobility with call control on mobile phones  Includes 128-party audio conference bridge  IP, digital, analog or SIP or mix  Greener on IP than the rest  Variety of digital options consume far less energy

9. 9 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. Summary of Today’s Announcements  Completion of the IP Office integration with BCM and Norstar – Uniquely delivers up to 60% savings – Now includes the millions of installed base M-series and T-series digital phones – Data migration tool simplifies and speeds partner upgrades from BCM/Norstar to IP Office  Strong traction for the IP Office platform in SME – 200,000 th sale, 7.5M users worldwide – R7.0 adds 95xx, 96xx and B series conferencing units – 100% of former Nortel SPs are signed to sell IP Office  Road ahead will focus on innovation and coverage – Enriched mobility to user’s choice of devices – Flare like experience for SME – Expand markets via hybrid cloud strategy

10. 10 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. And finally: Announcing Avaya SME Contest Rewarding Ways to Save and Innovate  Grand prize of $50,000 worth of IP Office equipment and software and $5,000 cash  Five runner up prizes of $10,000 worth of IP Office equipment and software Contestants only need to:  Complete IP Office ROI tool  State how they would innovate their businesses with the savings  www.avaya.com/innovators  www.facebook.com/Avayasmallbiz Winners to be announced in September 2011 … Contestants only need to:  Complete IP Office ROI tool  State how they would innovate their businesses with the savings  www.avaya.com/innovators  www.facebook.com/Avayasmallbiz Winners to be announced in September 2011 … Contest Open In: Germany, France, UK

11. 11 Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy. SME Launch – What Next?  All communication materials (ie Social Media, Newsflashes, Web) will host the webinar download  Summary of attendees will be sent out to theatres  Q&A documents to be shared  EMEA Marketing – 40% of audience tend to view on-demand rather than “live”. Will ensure all SMEC Top Partners view content  Driving 7.0 forward: – Distribution Training – Partner Connect Events – Roadshows – UK/France/Germany 11