1. Addressing Staff Concerns in Changing Times Supporting the Institution’s Greatest Asset Erika C. Linke – Carnegie Mellon University Library Management in a Changing Environment IATUL Conference, Cracow University of Technology June 1, 2004

2. University Overview Evolution of a technical school to a university Strategic planning essential to its future Core: Education, Research Areas of Focus  Strategic Areas of Leadership  International Initiatives  Regional Impact Foundation: Community Success, Financial Strength

3. “The people of Carnegie Mellon are its greatest asset.” Rewarding environment for students, faculty, staff and alumni “Increase diversity of perspectives and backgrounds…and enrich and nurture intellectual and ethical growth…” Improve recruitment & retention of under- represented populations Promote multicultural awareness Foster personal & professional integrity and ethical development

4. Issues in the workplace Addressing diversity issues – student, faculty and staff Task Forces on Under-represented populations and on Women Institutional climate Changes in personnel management

5. University Library Demographics  90 employees 26 librarians/archivists 64 staff 28 FTE students Diverse employees  Origin, Gender, Education & Training, Discipline

6. Engaging Library Staff Library Governance & Decision Making  Library Council  Committees, Task Forces & Search Committees Training and Advanced Education  Workshops  Conferences  Support for undergraduate and advanced degrees

7. The Next Step Performance Management Process (PMP)  Enhanced and more comprehensive  Regular feedback  Addresses job performance and core competencies Customer Service Teamwork Initiative Leadership Communications

8. The Next Step (2) Performance Management Process (PMP)  Emphasis on supervisory training and accountability Upward Evaluation  Employees evaluate supervisor  Mixed results  Some supervisory performance has improved

9. Addressing Change Value of diversity in the workplace  Barker film – Wealth, Diversity & Innovation Interactive Theatre Myers-Briggs Type Indicator and Firo-B Diversity Strategic Plan for the library Grass roots initiatives

10. Thank you. Questions, comments? For additional information: erika.linke@cmu.edu