1. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 1 IEEE Communications Society Technical Committee on Communications Quality & Reliability (CQR) PSAP Best Practices Workshop BEST PRACTICES TUTORIAL November 2005 K ARL F. R AUSCHER Chair – IEEE COMSOC Technical Committee on Communications Quality & Reliability (CQR) Executive Director - Bell Labs Network Reliability Office, Lucent Technologies President – Wireless Emergency Response Team (WERT)

2. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 2 History Principles for development and consensus Web Site navigation Discussion Outline

3. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 3 Network Reliability and Interoperability Council History & Focus 2005 1992 NRC INRC IINRIC IIINRIC IVNRIC VNRIC VI Homeland Security Packet Switching Y2K Interoperability (Telecom Act of 96) Reliability NRIC VII Emergency Services Historic Analogy Systematic Vulnerability Assessment Systematic Vulnerability Assessment www.nric.org

4. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 4 Hardware Software Environment Payload NetworksPolicy HumanPower C OMMUNICATIONS I NFRASTRUCTURE Other Infrastructures TRANSPORTATION ENERGY FINANCIAL PUBLIC HEALTH LAW ENFORCEMENT Prevention Perspective: Communications Infrastructure Ingredients

5. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 5 NCS Restoration Perspective: Range of Incidents

6. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 6 Summary Statistics ~750 NRIC Best Practices (*NRIC VI) ~250 Network Reliability (including Network Interoperability) ~250 Homeland Security Physical Security ~250 Cyber Security, Public Safety & Business Continuity Network Reliability Physical Security Cyber Security Public Safety Business Continuity

7. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 7 Throughout Lifecycle Planning & Design Provisioning & Installation Operation & Administration Repair & Decommission All Elements Throughout Organization Functions & Levels Across Network Types Best Practices Apply in Wide Range of Applications

8. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 8 Security requires more Vulnerability–based approaches Size of scale is enormous Complexity of networks is increasing Technology advances are accelerating Competence composition is more critical Ownership is increasingly private Competition is increasingly present Expectations are high Trends

9. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 9 Best Practices, Standards or Regulations ? Regulations – –legal process; technical expertise may be compromised – –speed: S L O W t o a d j u s t – –posture: mandated behavior Standards – –competitive process; influence of strongest competitor wins – –speed: M E D I U M t o a d j u s t – –posture: implementation ranges from voluntary to mandated Best Practices – –expert process; expertise and experience are trump – –speed: FAST to adjust – –posture: implementation is voluntary

10. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 10 Seven Principles in Developing Best Practices 1. 1.People Implement Best Practices" 2. 2.Do not endorse commercial or specific "pay for" documents, products or services 3. 3.Address classes of problems 4. 4.Already implemented 5. 5.Developed by industry consensus 6. 6.Best Practices are verified by a broader set of industry members 7. 7.Sufficient rigor and deliberation NRIC Best Practices bring the industrys best minds & experience together to provide guidance that could not be achieved by companies on their own

11. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 11 1.Work Is Critical and Urgent... Successful completion of our mission is vital to national security 2.High Quality, On-Time Deliverables that Are Trustworthy and Thorough... Fulfill applicable Charter requirements and meet the needs of the Nation 3.Clear Objectives... For team, and individual participants and organizations 4.Leadership Will Pursue Consensus of Team... Also needs to set pace & guide fulfillment of charter 5.Follow a Scientific Approach, Not Merely Collect Subjective Opinions... Be objective and practice a disciplined methodology 6.Capture Every Good Idea... Welcome new and different perspectives for consideration 7.Respect for Individuals... Open and honest interactions Seven Guiding Principles for Consensus

12. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 12 www.nric.org

13. B EST P RACTICES T UTORIAL 2/13/2014 K. F. Rauscher 13 www.nric.org by number by search string by keyword (job function) by industry role by network type Search...

14. NRIC B EST P RACTICES T UTORIAL November 2005 K ARL F. R AUSCHER Chair – IEEE COMSOC Technical Committee on Communications Quality & Reliability (CQR) Executive Director - Bell Labs Network Reliability Office, Lucent Technologies President – Wireless Emergency Response Team (WERT) Network Reliability and Interoperability Council