1. Strengthening Safety Culture with a Modern Training Program for Railroaders IRSC Conference October 8 th, 2013 1

2. Continuum of Learning Progressing from a training event to a continuum of learning Connecting and sequencing each element Training program objectives supported by each element Strengthening culture through engagement 2 Overall Process – Human Resource Needs and Training

3. Modernizing classroom training Leveraging technology Structured field training Final qualification Engagement and monitoring 3 Training – A Comprehensive Approach

4. CurriculaTraining programs that meet the needs of our employees, in particular our new hires. ResourcesSkilled instructor resources that deliver quality training and meet demographic challenge Facilities Learning facilities with state of the art equipment 4 Supporting the learning needs of our existing and new railroaders. Strengthening safety culture and supporting Operational and Service Excellence. Training – A Comprehensive Approach

5. Modernizing classroom training Leveraging technology Structured field training 5

6. Following final qualification, a number of initiatives support engagement and culture: Employee peer programs On-the-job trainers Safety summits On-Boarding process Leveraging information systems to monitor performance 6 Sustaining Engagement and Culture 1. Leadership and commitment 2. Two-way communication 3. Employee / representative involvement 4. Learning culture 5. Just culture Strengthening Safety Culture

7. Tablet based training – a significant opportunity to enhance learning and connect with new generation of railroaders Pilots and focus groups held with employees, supported by CN Policy health and safety committee and St-Mary’s university Tangible benefits identified 7 Training – Leveraging Technology Conducor App Signals Challenge Reading App (Goodreader, etc) Fluid Surveys Capability Email Capability + On the Job Simulations App

8. New Conductors Class Thank You