1. UNITED WAY VETERANS FUND Outcomes Training April 29, 2013

2. Program outcomes = benefits to program participants that result from program activities.

3. The Traditional Service Program Model INPUTSACTIVITIESOUTPUTS

5. Definitions Inputs: resources Activities: what the program does Outputs: volume of work accomplished (counts) Outcomes: benefits or changes to individuals during program activities

6. What are not outcomes. Recruiting and training staff Purchasing or upgrading equipment Number of participants served Participant satisfaction

7. Examples of possible outcomes Child care Outpatient substance abuse treatment Overnight camping for 8-12 year old inner city boys Children are ready for kindergarten Participants increase knowledge about the effects of substance abuse and addiction Boys learn outdoor survival skills

8. Select indicators to measure: how will you know/what will you see? OUTCOME Participants stop smoking Participants become proficient in English INDICATORS: Number and % who report they have quit smoking by the end of the course Number and % who have not relapsed after 6 months Number and % of participants who demonstrate reading and writing skills by the end of the course

9. Performance Standards 2 parts Who will benefit? 75% of Financial Education clients….. By how much? ….will reduce their credit card debt by 10% over 3 months.

10. Using Outcomes Data MethodologyCollection of dataReview results Use results to improve program

11. Why focus on outcomes measurement? Lets people know what’s being done and what difference it makes Focuses on programs that really make a difference Collects information on an ongoing basis Provides data to show quality Benefits the organization for long-term planning purposes Data is used to improve programming

12. Reference Measuring Program Outcomes: A Practical Approach, United Way of America, 1996