1. C ONFUSED, F RUSTRATED, C OME OVER AND SEE US AT THE HELP DESK. We can help you with this and much, much more.

2. M AINTENANCE AND T ROUBLESHOOTING Ever have trouble with your Computer or laptop? Come over and talk to us and we will try and help sort that problem out! Keeps freezing, Running slow, Not powering up. We all have these problems and sometimes we want to throw the computer out the window. But we all know that is not the way. Come over, and tell us your problem.

3. M AINTENANCE Maintenance is very important. Good PC maintenance involves a number of different jobs, from keeping your keyboard and mouse clean, to cleaning up your hard drive by removing temporary files. Maintaining your computer will help reduce the amount of problems your computer receives. This will reduce cost maintaining your computer yourself limiting the problems that occur. Also it improves the life time of the computer producing a long life expectancy. 2020

4. T YPES OF M AINTENANCE There are two main types of computer maintenance. Hardware Maintenance Software Maintenance

5. H ARDWARE MAINTENANCE Hardware Maintenance is the process which we perform in order to keep your hardware clean and optimise the performance. Ways to perform hardware maintenance Check the condition of computer parts. Repair or replace worn parts. Keep components clean. Create hardware maintenance program. Remove dust from the fan intakes. Remove dust from the power supply. Remove dust from inside the computer. Clean the mouse and keyboard. Check and secure any loose cables. Maintenance program Perform Maintenance at least once a week.

6. Maintenance program S OFTWARE MAINTENANCE Software maintenance is another process which you can perform to make sure you have the latest updates and that the hard drive is free from used or unwanted programs. Ways to preform software maintenance Review updates Follow polices of organisations Create a Schedule Review and install Security updates Review and install software updates Review and install driver updates Update virus definition files Scan for viruses and spyware Remove unwanted programs Scan hard drive for errors.

7. B ENEFITS What are the benefits of software and hardware maintenance? Reduces computer downtime Reduces repair costs Reduces loss of worker productivity Increases data protection Extends the life expectancy of components Increases equipment stability Reduces repair costs Reduces the number of problems and failures.

8. S OFTWARE D IAGNOSTIC TOOLS AND P ROGRAMS ProgramType BIOS POSTDiagnostic tool built into computer It is a program which automatically checks your hardware after power up to make sure that the hardware is functioning properly. SYSEDIT.EXEWindows tool DirectXWindows tool Checks for hardware faults occurring. CHKDSKWindows tool A type of editor which views and edits system files. Disk CleanupWindows utility Searches for possible unwanted and unused programs which might want to be deleted and gives you the option in delete them. Disk DefragmenterWindows utility A tool that rearranges the data in the files on your hard disk, and reunites lost and unsorted files so your computer can run more efficiently. Windows Device Manager Windows tool Used to manage the hardware devices installed in a computer like hard disk drives, keyboards, sound cards, USB devices, and more. Also its for changing hardware configuration.

9. T ROUBLESHOOTING Problems Blue Screen Start up Problems Windows or Computer Freezing Windows error messages Blank Monitor Viruses Network

10. H ERE ARE A FEW PROBLEMS WHICH ARE EXPLAINED IN THE FOLLOWING P OWER P OINT ' S..

11. B LUE SCREEN What is the problem? The Blue Screen Error (Windows stop message) occurs when Windows detects a problem or error from which it cannot recover. The operating system halts and diagnostic information is displayed on a blue screen. In newer versions of the operating system, the contents of the PC's memory are dumped to a file for later analysis. All Windows XP stop errors are numbered according to the circumstances that caused the error, which assists enormously in troubleshooting them. How to fix the problem? To fix or recover from the blue screen of death, you can reboot your computer after it shuts down. Once it has booted up you can find the problem by typing in the error message into Google. Alternatively you can use event view which records the problem in the system log. However, Sometimes after the blue screen you may not be able to boot up your computer, therefore you will have to look the error up on another computer before deciding what action to take.

12. C OMPUTER F REEZES Computer freezing is the most annoying and common experience you will face or have faced at some point. What's the problem? Computer freezing occurs for many reasons. Too many applications are running at the same time, Viruses, Spy ware, faulty or incorrect drivers. Theses are the common reasons for computer crashes. How to fix the problem? To recover from a freezing computer or application, simply press “Ctrl Alt Del”. This will bring up the task manager. Then select the programs that are not responding and click “End Task”. If the computer keeps freezing it must have a virus. It is recommended that you run a virus scan and the virus software will delete it. Try that first. If the problem keeps appearing I would recommend that you reformat your computer. This will return your computer to the factory condition.

13. T HIS IS THE SOLUTION TO THE PROBLEMS !