1. Automated Collection System (ACS)

2. 2 October 2010 ACS Mission It is the mission of ACS to collect delinquent taxes and returns through the fair and equitable application of the tax laws, including the use of enforcement tools when appropriate, and provide education to customers to ensure future compliance.

3. 3 October 2010 What Is ACS? ACS is a computerized system that maintains: Taxpayer Delinquent Account (TDA) - Balance- due accounts; and Taxpayer Delinquent Investigation (TDI) - Return delinquency investigations.

4. 4 October 2010 Service Center Balance Due Notice Routine MF Notice Status XX CP501 Status XX CP503 Status XX CP504 Status XX TDA Status XX ACS Status XX Queue Status XX Field

5. 5 October 2010 National Call Router in Atlanta: W&I Call Sites (1-800-829-7650)

6. 6 October 2010 National Call Router in Atlanta: SBSE Call Sites (1-800-829-3903) IA

7. 7 October 2010 Predictive Dialer The Predictive Dialer system calls the taxpayer’s or representative’s number(s). If someone answers, the call is transferred to the next available agent in the Buffalo NY callsite. If the call is picked up via voicemail, a message is left for a callback.

8. 8 October 2010 ACS Support Sites Two ACS Support Sites handle all correspondence (paper) generated by the W & I ACS Call Sites. Austin’s support site is Fresno. The other site is Kansas City.

9. 9 October 2010 ACS Actions Issues  Letters  Levies  Liens History Codes Scheduled follow-up dates Documented case comments

10. 10 October 2010 Notification We are required by law to notify taxpayers in writing at least annually about balance due accounts

11. 11 October 2010 Enforcement Actions ACS employees issue two types of enforcement actions: Notice of Levy Notice of Federal Tax Lien

12. 12 October 2010 Required Notices Before a property can be levied, the taxpayer must be sent certain notices: Notice and Demand (CP501) Notification of Third Party Contact Notice of Intention to Levy and Notice of Taxpayer’s Right to a Due Process (CDP) Hearing (LT11)

13. 13 October 2010 Automated Levy Program (ALPs) State Income Tax Levy Program (SITLP) Federal Payment Levy Program (FPLP) Alaska Permanent Fund Dividend Program (AKPFD)

14. 14 October 2010 FPLP  OPM retirement income  Miscellaneous vendor payments  Travel advances and reimbursements  Federal salaries  Social Security Administration (SSA) benefits (not Supplemental Security Income—SSI)  Federal contractor/vendor payments

15. 15 October 2010 Notice of Federal Tax Lien (NFTL) Document filed in accordance with state law to make the liability public, and to protect the government’s interest. A claim on an individual’s property for payment or satisfaction of a debt, obligation, or duty.

16. 16 October 2010 Lien Requirements A Federal Tax Lien is created when:  Assessment is made  Demand for payment has been made  Taxpayer has neglected or refused to pay (within 10 days)

17. 17 October 2010 Required Lien Filing Case closures: Installment Agreements Currently Not Collectible  Unable to Contact  Unable to Locate  Hardship Reassignments to the Queue

18. 18 October 2010 Appeals Collection Due Process (CDP) Collection Appeals Program (CAP)

19. 19 October 2010 Payment Options Full payment today Full payment within 60 days Borrow Assets

20. 20 October 2010 Payment Options cont. Installment Agreement (IA)  Streamlined IA  Regular IA  Partial Pay IA (PPIA)

21. 21 October 2010 Payment Options cont. Currently Not Collectible (CNC) Offer In Compromise

22. 22 October 2010 Installment Agreement Payment Options Direct Debit Payroll Deduction Credit Card Electronic Federal Tax Payment System (EFTPS) Pay by Check or Money Order

23. 23 October 2010 Information Requested for Financial Statement Recent Pay Stubs Assets  Cash  Real Property  Personal Property

24. 24 October 2010 Information Requested for Financial Statement cont. Housing & Utility Cost Operating Cost on Vehicles Medical Expenses Life Insurance Payroll Deductions Child Care Child Support Other Monthly Obligations - Union Dues, Court Ordered Payments, Etc…

25. 25 October 2010 Financial Analysis Determine maximum ability to pay Equity in assets Debt satisfaction Substantiation National and Local standards

26. 26 October 2010 National Standards Food, Clothing and Other Items  Food  Clothing  Housekeeping Supplies  Personal Care Products  Miscellaneous Out-of-Pocket Health Care Expenses

27. 27 October 2010 Local Standards Housing and Utilities Transportation  Ownership  Operating Costs  Public Transportation

28. 28 October 2010 Levy Releases Account Resolution – Determined by the facts of the case. Creating Hardship  Financial Statement  Foreclosure  Eviction  Repossession

29. 29 October 2010 Levy Releases cont. Managerial Approval:  Regular IA  CNC  PPIA If Levy Released:  Fax to Employer – if Fax # provided  Mail Copy to Taxpayer, Bank, and/or Employer