1. Insight from Interactions 1 INSIGHT FROM INTERACTIONS www.nice.com

2. Insight from Interactions 2 NICE PERFORM Business Analyzer Audit Trail Module

3. Insight from Interactions 3 Business Analyzer – Audit Trail  Use the application to search history of : –Users’ activities –Administration messages

4. Insight from Interactions 4 Audit Trail Module - Main View Public Queries folder Public /Private Queries criteria Public /Private Queries results

5. Insight from Interactions 5 NICE PERFORM Business Analyzer - Audit Trail Module Running an Advanced Query

6. Insight from Interactions 6 Add Folder / Query OR right click on the location to create folder/query Click on the location (folder) in Queries directory for creating new folder / query criteria and click NEW drop down list

7. Insight from Interactions 7 New Query - Define date and time Specify the date and time or use the predefined time periods

8. Insight from Interactions 8 New Query - Specify Users Define specific users / groups or run the query for all the users/groups you can view

9. Insight from Interactions 9 New Query - Specify messages Define specific messages or run the query for all available system messages

10. Insight from Interactions 10 New Query - Free expression Highlight the field you wish to define its value, set operator and click add

11. Insight from Interactions 11 New Query - Summary You can modify all criteria of your query by clicking on the criteria

12. Insight from Interactions 12 Save Query Click and define query name Reset settings Save settings

13. Insight from Interactions 13 Query Result Screen

14. Insight from Interactions 14 Results options Print results table Save table results as HTML,Excel,text Set columns to be shown in the results table

15. Insight from Interactions 15 Example of Audit Trail Query NICE PERFORM Business Analyzer - Audit Trail Module

16. Insight from Interactions 16 Example – Query for Users Operation (1)  Search for users who initiate playback in the last 3 hours If no specific user is defined, the system will query for all available users (which you can see)

17. Insight from Interactions 17 Example – Query for Users Operation (2)

18. Insight from Interactions 18 Example Query results Click on one of the results to see its details

19. Insight from Interactions 19 Q A &

20. Insight from Interactions 20 THANK YOU FOR JOINING US TODAY www.nice.com