1. Chapter 8 Use of New Technologies in Training

2. Chapter 8 Multimedia Training Technique: Combines audiovisual and computer-based training. Integrates text, graphics, animation, audio and video to allow the trainee to interact with the content.

3. Chapter 8 Multimedia Training Advantages: Motivates employees to learn Provides immediate feedback & on-line help Tests employee’s level of mastery Allows employee to work at own pace

4. Chapter 8 Multimedia Training Disadvantages: High cost Difficult to apply to “soft” communication skills

5. Chapter 8 Computer-Based Training Technique: An interactive method of delivery, including interactive video, CD-ROM and others, in which the computer provides learning stimuli, the learner must respond, and the computer then assesses the responses and provides feedback to the learner.

6. Chapter 8 Computer-Based Training Web-based Training: Training delivered via public or private computer networks and displayed by a Web browser.

7. Chapter 8 Computer-Based Training Web-based Training: Advantages - - Can deliver training anytime & anywhere Admin is efficient and cheap Self-paced, self-directed instruction Trainee’s learning can be monitored Controlled access to material Easy and cheap to change content

8. Chapter 8 Computer-Based Training Web-based Training: Disadvantages - - Networks can’t handle big audio and video files Need to control and bill users Hard to “repurpose” linear material to hypermedia

9. Chapter 8 Computer-Based Training Web-based Training: Rule Categories for development of WBT - - 1. Development 2. Instructional Effectiveness 3. Learner Control 4. Linkages 5. Sharing

10. Chapter 8 Intelligent Tutoring Systems Technique: Instructional programs that use artificial intelligence. 3 Types: Tutoring Coaching Empowering

11. Chapter 8 Intelligent Tutoring Systems Unique because: ITS can match instruction to individual needs ITS can communicate and respond to learners ITS can model trainee’s learning process ITS can base info provided on earlier performance ITS can make decis. about trainee’s competence ITS can self-assess and make modifications

12. Chapter 8 Distance Learning Technique: Allows two-way communication between geographically dispersed people by two methods- 1. Simultaneous learning by people in class and others via telephone or computer. 2. Individualized computer-based training

13. Chapter 8 Distance Learning Advantage: Company saves on travel costs

14. Chapter 8 Distance Learning Disadvantage: Low level of interaction between trainer and trainees

15. Chapter 8 Choosing New Tech Training Methods Conditions for use: 1. Adequate resources to utilize technology. 2. Dispersed trainees and high travel costs. 3. Trainee comfort with technology. 4. Technology use is part of business strategy and is currently being used by company. 5. Employees can’t attend scheduled pgms. 6. Limited time currently for practice, feedback, & assessment.