1. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

2. FISH! For Leaders As leaders, trying to fix or control others doesn’t work. As leaders, trying to fix or control others doesn’t work. But when people see that you believe in them, they find within themselves the capacity to develop and grow. But when people see that you believe in them, they find within themselves the capacity to develop and grow. Effective leadership starts with caring, supportive relationships. Effective leadership starts with caring, supportive relationships. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

3. The Origin of FISH! John Christensen visited the Pike Place Fish Market in Seattle. He was amazed by the energy, commitment and teamwork. The fishmongers created a world famous team by building strong relationships with customers and each other. John made a film, FISH!, to show everyone how to do this. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

4. The FISH! Philosophy Be There Play Make Their Day Choose Your Attitude PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

5. It Starts With Me Your most important leadership skill is... your example. PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

6. Show Film PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

7. It Starts With Me: Conversation PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

8. Activity: Boss Watching PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

9. Action Plan: How do you want your team to perceive you? How do you want your team to perceive you? What will you do to be that person?What will you do to be that person? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

10. Activity: You Have to Be It PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.

11. Action Plan: Think about the “being” words you wrote.Think about the “being” words you wrote. What will you do to put your intentions into action?What will you do to put your intentions into action? PREVIEW ONLY. Not to be used for training. Property of ChartHouse Learning.