1. Level 2 Award in Employability Skills

2. Personal Effectiveness at Work
Manage own role
Ensure effectiveness in your role
Develop work behaviours
Understand stress and personal feelings at work

3. About your role? What is your job title? Who do you report to?
What are your responsibilities?
What are your duties?
How do you manage your time effectively?

4. Problems at Work Thinking about problems at work
What examples of problems do you encounter?
How do you resolve them?
Why is important to know the limits of your authority when solving problems?

5. Problem solving technique
1. Defining the problem.
2. Generating alternatives.
3. Evaluating and selecting alternatives.
4. Implementing solutions.

6. Planning your development
Thinking about yourself
What do you see as your strengths?
What areas do you need to improve?
How do you gather feedback about your performance?
How would you build an action plan for your development?

7. A Personal Action Plan

8. Importance of Body Language
Sometimes, it’s not what you say; it’s the way in which you say it
In normal communication:
55% comes from body language
38% comes from tone of voice
7% comes from the words

9. Body Language – what’s happening here?

10. Showing positive behaviour
Think about your approach to work:
How do you show positivity?
What is the effect of negative behaviour?

11. Stress at Work What circumstances would create stress at work?
Give examples of how it might affect you
What techniques could you use to overcome it?

12. Your Personal Feelings
When is it appropriate to show your feelings at work?
When is it inappropriate to show your feelings at work?